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259: Nana's Got A Bunch Of Reds In Her Basement

-This week we are proud to be sponsored by FLEXdesk, an offering from our friends at Rooted Consulting.  FLEXdesk - Help Desk support that grows with you

Topics:

-Sam starts the show by discussing a recent rate increase he is introducing

-Jerry discusses timing of rate hikes

-While on the topic, Sam shares a story about tough negotiations with a particular client

-After an announcement from CrashPlan ending PROe Server for Mac, Jerry has to take steps to keep his server up and running for clients using Parallels and Ubuntu

-A brief talk about storing data in the cloud and FUD (Fear Uncertainty and Doubt)

-"All my data is gone" - Sam recalls a story where a client fiddled with equipment and caused a minor scare for herself

-After replacing macOS Server with a Synology, Sam gets the dreaded ticket to report that items are missing.  The story turns to an issue of illegal characters in filenames.  An old favorite called A Better Finder Rename is brought in to do mass renames on the server.

-The Synology discussion prompts Jerry to talk about types of drives used, including WD Reds and Seagate IronWolf.

-DAS PSA from Jerry about Drobo units and a run of bad power supplies

-Sam brings up a great blog discussion about APFS snapshots at the setup assistant thanks to a tip from Arek Dreyer https://smithjw.me/2018/04/23/APFS-Snapshots-Setup-Assistant/

222: Flashback Followup, Tagging & More

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

TOPICS:

-Joe details some followup on Flashback from Episode 220

  • same issue happened again, but this time the user would log in, apps wouldn't open, but we could log out

  • appeared to be user level; our admin user logged in fine

  • removed Gruntwork, no change

  • removed main user account, preserving home folder; recreated main user account; had been configured to auto login

  • Could it be solved but deleting the Finder cache? https://discussions.apple.com/thread/5386679?start=0&tstart=0

-Jerry details his struggles replacing a Comcast EMTA ( embedded multimedia terminal adapter ) modem with an Xfinity branded modem/router to achieve faster speeds.

- Dan Monge - MacITPros.com
Workflow App - Create a List Of The Predefined Commands To Text To Smith.ai
https://smith.ai/blog/2016/03/sms-simpler-more-efficient-way-provide-real-time-s/

-Jerry discusses some of the consumer tech podcasts he listens to like:

  • Mac Power Users - https://www.relay.fm/mpu

  • Mac Geek Gab - https://www.macobserver.com/show/mac-geek-gab/

  • Jason Snell & David Sparks - Free Agent - https://www.relay.fm/freeagents

  • Tagging With Terptra - MacPower Users - https://www.relay.fm/mpu/390

Automatic filing with Hazel and Mavericks tags
http://brettterpstra.com/2013/12/20/automatic-filing-with-hazel-and-mavericks-tags/

Hazel - https://www.noodlesoft.com
GUI for Apple Scripting, Watch Folders, Filing, Actions, Renaming Tagging

Jason Snell & David Sparks - Free Agent - #26: A Batphone to My Heart
https://www.relay.fm/freeagents/26

- Smith.ai is a superior call answering service for small businesses and individuals. Our virtual receptionists help you build better relationships with new and existing customers."
Pricing begins at $50 per month - http://smith.ai/web/pricing/
Start your new Smith account today, with a, FREE 30-day/10-call trial covering 9am-9pm EST.
Mention MacWorks when you signup for your trial or Command-Control-Power
 

192: Calendar Bankruptcy & Skunky Third Party Memory

- We're sponsored this week by:

Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

You can visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

TOPICS:

Joe describes his tough day with a client router failing.  PSA: Check your network equipment warranties!

As Joe brings up how great iCloud has been, Sam tells a personal story of woe about syncing issues.  Joe & Jerry offer free consulting advice.

Resetting network settings in iOS resolved an issue for Sam where a user had fiddled with many settings, including which apps operate over cellular.

Joe has some follow up about his fix for removing incompatible extensions in the last show.

A story of another great win for our pals at Watchman Monitoring & Gruntwork!

Sam presents a real head scratcher of a case where an iMac spontaneously kicks the user out of their session and goes back to the login window.  Any suggestions?

Billing and discounts is a common discussion in our world, and Joe recalls some handy tips for showing clients your appreciation.

While on the subject, Sam had a recent need to increase rates for clients and recounts one particular story with a client.

Jerry encounters a situation we have all probably dealt with, when clients attempt to glean as much information from you as possible in an attempt to "do it yourself".

Jerry's client has some challenges working with external displays alongside the new 13" MacBook Pros.

Use the LG UltraFine 4K Display with your MacBook or MacBook Pro
https://support.apple.com/en-us/HT207447

Use the LG UltraFine 5K Display with your Mac
https://support.apple.com/en-us/HT207448

 

191: Cause & Effect

Jerry had more than one instance of clients with Airports requiring a firmware update to version 7.7.8 due to portables not connecting properly. 

Continuing on the wifi discussion, Sam discusses testing Ubiquiti access points at a residential client by temporarily running ethernet throughout the house to determine permanent locations.

Sam had the daunting task of giving an internet safety presentation at a middle school in the area.  Helpful hint: bribe them with Jolly Ranchers.

Temporary tattoos!  An anonymous listener kindly donates these temporary tattoos to the gang at CCP.  

Joe runs in to a startup issue after migrating a client to a new iMac.  Joe finds that adding /Library/Extensions to his troubleshooting process will help diagnose similar issues.
https://www.justinsilver.com/technology/os-x-el-capitan-10-11-1-hanging-on-boot-fixed/

Webex causes Sam some grief as the installer silently fails when attempting to install the plug-in.  The fix is created a missing folder:  ~/Library/Internet Plug-Ins
https://supportforums.cisco.com/discussion/12578216/cant-installrun-webex-my-mac

Sierra Logs rehash: https://eclecticlight.co

Sam goes back on the psychiatrist couch to discuss working with a client when you have a personal relationship.

ARD - /var/folders & /var/db - Locations that are handy when troubleshooting or grabbing settings for ARD.

157: Watchman Monitoring & Zendesk Integration - Getting Started

Recorded  on May 24, 2016

This weeks show is sponsored by Drobo, a family of safe, expandable , yet simple to use smart array. Drobo's are designed to protect your important data forever. Visit www.drobo.com to learn more.

This week we welcome back, Jack-Daniyel Strong (aka “JD” in the ACN Community) is the President of J-D Strong Consulting, Inc. and Strong Solutions. As a member of the Apple Consultants Network, J-D Strong Consulting grew over the last 12 years from a one-man consultancy to Strong Solutions, an Apple Authorized Reseller and Service Provider for the Eastern Washington and Northern Idaho area. Strong Solutions' sole focus is on Mac OS and iOS solutions for Small and Medium Business.

Twitter @SpokaneMac
Website: Strong Solutions - https://jdstrong.com
Email: jack@spokanemac.com

Watchman Monitoring is a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!


- Zendeskhttps://www.zendesk.com/

"Zendesk provides a cloud-based customer support platform which allows quicker and easier interaction between businesses and customers"

Zendesk Pricing  - https://www.zendesk.com/product/pricing/
Note: Requires TEAM Level For Both Macros & Automations

- "Reopen Unanswered Tickets In 7 Days" & "Resolved. Close In 3 Days"
https://community.watchmanmonitoring.com/t/zendesk-automation-to-reopen-an-unanswered-ticket-in-7-days/1428

- Turn Tickets Into Prepared Responses WIth Macros
https://www.zendesk.com/blog/tip-of-the-week-turn-tickets-into-prepared-responses-with-macros/

 Join The Watchman Community - https://community.watchmanmonitoring.com

Stop Sign Sticker - https://www.mavericklabel.com/products/cheap-labels.html

 

 

 

 

- Watchman Monitoring Sample Support Agreements
https://github.com/watchmanmonitoring/SupportAgreement

- Go To Strong.care to test the mailer