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304: Joe's Beauty Salon

Topics:

-Jerry has some follow up on a show where Sam & Joe discussed friendliness with employees.  Jerry offers his thoughts on drawing a line with staff.

-The topic spills over into relationships with clients

-Insurance is something that Jerry is curious about amongst others in our profession.  He and Joe discuss hard numbers.

-Jerry wants to know why Joe doesn’t hire people as contractors or 1099 employees

-After buying a new MacBook on eBay, Jerry has noticed that the display is starting to delaminate: MacBook Retina STAINS ON DISPLAY / damaged AR coating

-Joe brings up the “Rights to Repair” movement
https://repair.org/stand-up

-Louis Rossmann is a very vocal voice on the subject of Right to Repair
https://rossmanngroup.com
https://www.youtube.com/channel/UCl2mFZoRqjw_ELax4Yisf6w

-Security is a subject we commonly bring up and Joe recalls a story he heard on the Reply All podcast.  This concerning topic revolves around intercepting a phone number in two step verification by a practice called SIM swapping.
https://www.gimletmedia.com/reply-all

-Jerry wraps up the show by offering up movie recommendations:
The Inventor: Out for Blood in Silicon Valley | Documentaries | HBO
https://www.hbo.com/documentaries/the-inventor-out-for-blood-in-silicon-valley
Free Solo
https://www.nationalgeographic.com/films/free-solo/
Dawn Wall
https://www.dawnwall-film.com
Meru
http://www.merufilm.com

302: The Virtual Strength Of Ten Men

Topics:

-New iMac computers have been released. While it is a welcome update, the group discusses the difficulties of dealing with refreshes when recently purchasing “new” hardware for clients.

-On a positive note, Joe brings up the longevity of Apple products

-Jerry laments the release of new products with rotational drives. The crew agrees.

-Joe starts reading off specs and pricing from Dell and realizes that Apple is in a league of its own

-New AirPods have been released and Jerry already has them on order. Joe’s history with his AirPods comes back up.

-Apple Store Lady - https://youtu.be/jiyMx7rDKAM

-Sam is not impressed by the hardware updates

imac-tape-fail-tim.jpg

-Friend of the show, Brandon Walter of Macfaqulty, has a PSA about adhesive strips purchased from eBay. He provides our show with photo evidence sent from his client.

-Working from a variety of coffee shops, Joe has experienced some inconsistencies with Captive Portal on macOS

-This reminds Jerry of trouble working remotely while on a trip. He also clears up some confusion for Joe about Tripmode and its country of origin.

-Circling back to Joe’s nomadic life, he describes the joys and frustrations working in various coffee shops and establishments. But while it is his mobile office, he observed a fellow tech using it as his hardware workbench.

iPhone_Repair.png

300: Talking Ubiquiti With "Super Remie" Cremers

Topics:

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-Remie Cremers of Super Remie comes back to join Command Control Power for our 300th episode and discuss Ubiquiti and Wi-Fi in general

-Remie is a newly minted Ubiquiti Wireless Enterprise Admin

-He addresses use of a UniFi Cloud Key and how he goes the route of using an in-house controller on a Mac mini in his office.

-By doing so, he then manages all of his clients as “sites” in the controller. He then charges his clients an annual fee to maintain this for them

-A point of interest is how to migrate devices from one controller to another. More testing may be needed on Sam’s part.

-Remie shares a tip on creating users for clients, which involves setting up credentials for the user instead of having them jump through hoops to create a new account.

-Finding difficulties in implementing an SSL certificate for his controller, Remie created a guide and shares it with listeners.

-For his fees, he offers to do firmware upgrades as well.

-One hurdle that he found himself hitting, was the issue of needing to do a “Set Inform” twice to adopt devices on a controller that is not on-site. Ubiquiti confirmed the need for this method.

-Joe and Remie put their fancy pants on and discuss DHCP options

-As the group discusses the topic of using secondary ports on the AC-Pro APs, Sam makes mention of a hardware limitation where speeds of the AP will represent the top speeds of the device connected to the secondary port. So if a device connected can only operate at 100 Mbps, ALL devices connected to that AP will hit that cap.

-Ubiquiti has an impressive line of products in their UniFi line

-Joe has a PSA about power cycling the UniFi equipment

-Offsite configuration in a staging area is a popular method of setup, although depending on equipment used, it can present its challenges.

-As Joe encountered issues with VPN setup, he had access to Ubiquiti’s 24/7 chat support

-The UniFi Security Gateway (USG) has its place in some installations but may not fit the bill everywhere

-Mounting methods of the access points is an important factor to be aware of that is addressed in the conversation

-Before wrapping up, Remie gets into the confusing naming convention for USB and current speeds. He also advises on purchasing the proper cables.

298: A Debacle Of Epic Proportions

Topics:

-Sam has some follow up on the story he shared on episode 292 when his client purchased hardware without consulting with him

-Joe is not happy with what he calls “auto incorrect” on iOS & macOS. Sam & Jerry pile on.

-Another grip for Joe is when using Apple’s search suggestions in Safari, there is no ability to go back to all results.

-Sam tries to convince Joe to “let it go”

-Sam has a big scare when making a change on a Ubiquiti network

-When Jerry has issues updating Ubiquiti firmware, he has to resort to manually updating via SSH

-As the Ubiquiti discussion continues, they bring up the new CloudKey Gen 2:
https://store.ui.com/products/unifi-cloud-key-gen2

-With equipment like this that require periodic firmware updates, Jerry poses a question of how to handle that with clients that are time & materials. Do you proactively reach out? How do you handle billing?

-We could not have an episode of Command Control Power without a Jerry client impersonation

-Mesh networks like Eero are good alternatives to more complex setups in residential scenarios. However, Sam knows “zero about the Eero”.

294: Jonathan Mann - A Decade Of A Song A Day

Topics:

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-We have the extreme pleasure of having Jonathan Mann on the show.  Among his many other talents, he is the author of the Command Control Power theme song!  https://www.jonathanmann.net

-Jonathan is well known for writing a song a day since January 1st, 2009: Song A Day Website
I’ve Been Writing a Song a Day for Ten Years

-In November 2014, Jonathan Mann set a world record for the most consecutive days writing a song.

-He takes us through the tools he uses to create his music, as well as the equipment he uses to store and maintain it:
Panasonic Panasonic Lumix DMC-GH4 Mirrorless Micro Four Thirds Digital Camera
Synology - https://www.synology.com/en-us 
Reason - The music-making software with everything you need to create amazing music 
https://www.propellerheads.com/en/reason
Logic Pro X - https://www.apple.com/logic-pro/ 
Adobe Premiere - https://www.adobe.com/products/premiere.html 

-Jonathan has recently released a new album: I Used To Love My Body

-He discusses the struggles of going into “editing mode” when it is not normally how he works

-Jerry asks Jonathan about his method of selling his music.  He opens up about his philosophy

-A great story is shared about Jonathan at the XOXO Festival in 2014:  https://www.youtube.com/watch?v=nM4fGsyyWF0 

-During 2010, The Antennagate controversy struck Apple and the iPhone 4.  Jonathan, as he does, wrote a song about it.  The story that follows is amazing.  Hint: it involves Steve Jobs dancing to Jonathan’s song!  
Apple Press Conference 2010 - iPhone 4 Antennagate - https://youtu.be/IorfYuF4gMM 
Steve Jobs Danced To My Song - https://www.youtube.com/watch?v=xFyXoPi9FNs 
The iPhone 4 Antenna Song - TechCrunch, MG Siegler 
https://techcrunch.com/2010/07/16/iphone-4-antenna-song/

-Currently in Jersey City, he discusses how his location or surroundings can influence his creativity

To Save the Sound of a Stradivarius, a Whole City Must Keep Quiet 

https://www.nytimes.com/2019/01/17/arts/music/stradivarius-sound-bank-recording-cremona.html

-Jonathan is a very active dad and he talks about his ability to be involved and available for his family. He recently collaborated with his son to produce a song based on his latest obsession:

Mario Super Mario Super Mario Poop - https://www.youtube.com/watch?v=gTk31RzL47w 

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-Jonathan is a fellow member of Patreon!  You can support him here: Jonathan Mann On Patreon - https://www.patreon.com/jonathanmann 


291: There's No School Like The Old School

Special Thanks To Our VIP Sponsors!

Topics:

-Back from the holiday, Joe, Jerry, & Sam had a chance to meet up in the real world

-Jerry can name all three wise men but Joe & Sam draw blanks

-Joe “re-learns” a lesson about taking a red-eye across the country

-Surprisingly, nobody received any tech for the holidays but Jerry purchased a Sonos subwoofer for himself and has a new interest in the Amazon Fire Stick

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-Jerry may need to update his TV to match all his audio tech. In that discussion comes about the old remote controls, like the one Sam used growing up…

-New Year’s Resolutions:
Joe - Going back to basics and focus on the fundamentals (ie. billing out as efficiently as possible, migrating more clients to managed services). On the personal side, developing a routine while living nomadically.
Sam - Would like to travel less for both business and personal reasons. On the business end, it makes it difficult to run if he is not always there to attend meetings or give directives. On the personal side, he would like to attend more events for the children.
Jerry - He is interested in growing his business and increasing revenue

-Jerry also has a plan to be organized moving forward and it includes the use of DayOne, an Apple friendly journaling app. DayOne can collect notes, images, audio recordings in journal entries and help organize your life and business.

-Joe shares his thoughts about how malware appears to be a more persistent problem with client devices.

-Jerry talks about using that term and clarifying between various naming conventions (malware, adware, virus, worm, etc.)

-This all leads to an issue Joe was having with a persistent Safari homepage that would not change back. As it turns out, a security feature from Apple disallowing “synthetic clicks” was not allowing Joe to resolve this issue remotely. Thanks to Patrick Fergus (@foigus) on Slack for the assistance.

-Sam brings back the MDM conversation when talking about how Apple is providing ways to be more preventative from a security standpoint.

-Joe & Jerry have similar issues with built in applications not running correctly on older operating systems

-Sam shares a new beta feature from Slack shared to him by Patreon sponsor Chad Swarthout. Slack gives you the ability to federate between multiple Slack teams:
https://slackhq.com/introducing-shared-channels-where-you-can-work-with-anyone-in-slack

Thank you to our Patreon sponsors!

Thank you to our Patreon sponsors!

289: Deep Thoughts

Topics:

-Sam shares his thoughts on seeing a fellow customer at a local diner and what his business and life might be like

-Sam’s story reminds Joe of a time when the two of them used to get together for their breakfast meetings

-After being around a long time, old clients seem to find their way back around

-What kind of stance should be taken when clients don’t follow your recommendations?

-A possible client that Sam is negotiating with is being severely under-billed by their current tech company. This causes a challenge for HCS to quote the job.

-As Joe says, we compete on value not price. And Sam loves when potential clients are shopping around and don’t go with him at first. Then they come back around after dealing with a “cheaper” solution.

-Sam shares deep thoughts about chance meetings, life decisions, and how the show has changed his life and his business.

-”I should have known this”: Sam sheepishly shares how he was not aware of being able to easily move the cursor on the screen on an iOS device

-At a network installation for a client, Joe notices a distance issue with PoE access points and how the speeds vary.

-After dealing with a variety of Ubiquiti products, Joe has a good deal of information to share. Within that same discussion, billing for managing alerts, updates, etc. for this equipment has come front of mind for Sam.

-Adam Karneboge of macOS Support Essentials fame, reminds Sam that the name of the show violates Apple’s Style Guide

288: Shoehorns, Straight Jackets & Ducktape

Special Thanks To Our VIP Sponsors!

Topics:

-Jerry gets Joe to talk about the challenges of working remotely and the fun of TeamViewer

-Presentation is everything: Joe also discusses how to relay his time away to a client

-Listener Tim Hannon wrote in to present some good use cases for the new Mac Mini

-Post show, Sam shares a link about the secret world of the Mac Mini: https://www.apple.com/newsroom/2018/10/the-secret-world-of-mac-mini/

-One of Jerry’s clients has a frustrating time with an iMac that would spontaneously reboot

-Going down memory lane, the crew shares old and odd client stories

-More feedback from listener Tim Hannon in response to Joe’s issue - Time Machine reporting unable to backup but upon remote session, the next attempt completes. Tim references eclecticlight.co:
https://eclecticlight.co/tag/consolation/ - unified log in Mojave and earlier
https://eclecticlightdotcom.files.wordpress.com/2018/03/runt2m2.zip - RunT2M2 – runs T2M2 as root to enable assessment of Time Machine when in normal user mode

-Jerry has a peeve, a tip, and a case to be made:

-Jerry’s peeve: Mobile data list on iOS not alphabetized (Joe provides the answer - it is based on data consumption)

-Jerry’s tip: Using TidBITS Content Network for social media

-Jerry’s case to be made: Using texting in your business for efficiency (business number, not cell phone). Joe counters because replying on the business line is not as simple.

Thank you to all of our Patreon sponsors!

Thank you to all of our Patreon sponsors!

283: The Mile High jamf Club - Interview With Weldon Dodd Of Rewind Tech

Topics:

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-We welcome back Weldon Dodd of Rewind Tech to the show. Weldon was kind enough to put Sam up and host him in his training space in Centennial, CO

-Joe has a correction from listener Justen Wattenberger in the way he pronounces and writes Mojave

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-In Joe’s latest feature request corner, he wants to see shared favorites. Sam would like shared contacts.

-Joe quizzes us on the domain 1e100.net (hint: it is owned by Google)

-Sam addresses the rumors about how he spends his CCP per diem and where he sleeps at night

-Weldon gives us the scoop about his business and how it involves MSP clients as well as an Apple Authorized Training Partner

-Weldon begins a conversation about how to onboard new employees and the team shares their thoughts

-One of the methods that Sam used was to have the new hire document your steps so he/she learns how to create documentation and you get to critique the way they create notes

-Joe has a client that he respects that gave him good unsolicited feedback on his new hire. She became a barometer and may be a future method for vetting potential new employees

-Weldon compares that to a situation where he was brought on board to help vet a new educator being brought into his son’s school

-Sam has a bone to pick with Joe about a new client referral that he cannot shake

-On the topic of referrals, Weldon talks about his good business relationship with Amy McKnight and the team at The Mac Spa

-Joe asks Weldon about his decision to go all in on MSP and how difficult it was at times to say no to potential business

-After heavy experience with companies like Microsoft and Cisco, Weldon realized he was the only one on his team that could handle certain tasks. So it made him sharpen his focus on things that he and his entire team could be awesome at.

-A big congratulations to Weldon for his successful presentation with Randy Saeks at JNUC 2018!

-ACEs Conference is back for 2019! It will be held in Kansas City, MO June 4-6. Visit http://acesconf.com/ccp/ for special pricing for CCP listeners.

282: Interview With Allen Hancock of Watchman Monitoring - Zendesk Private Ticket Creation

Topics:

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This show is brought to you commercial free, thanks to our Patreon sponsors.

On this episode we welcome long time supporter of the show and owner of Watchman Monitoring, Allen Hancock

-Some news for Allen and the team is that they have hired Ben Mason. You may know Ben from his excellent support at Gruntwork.

-Hiring new staff and remote vs local employees becomes an interesting topic of discussion

-Allen has a big announcement in that they are changing the way they handle Zendesk Tickets. Listen to find out more about Zendesk private ticket creation and how Watchman Monitoring takes full advantage of this.  

-Watchman Monitoring can also work with Zendesk’s Essential Plan

-Zendesk Private Ticket creation is the new feature that allowed this integration to happen

-Looking for help with these features?  Watch the Watchman Monitoring webinar 

-If you need quick assistance, visit http://watchmanmonitoring.com/schedule to set up a time for support.  Pro Services options are available as well.

-Allen will be in Los Angeles for MacTech Conference 2018
Visit http://conference.mactech.com/go/ccp to find out about special pricing for CCP listeners

-The Watchman Monitoring community forum has been recently revamped.  You will no longer receive emails from the forum unless you request to watch a topic or receive responses to your posts.  You can also vote on features.

Visit http://community.watchmanmonitoring.com to be a part of the Watchman Monitoring community. Get involved!

281: Hey Siri, Will you dance with me?

Topics:

-Neil Ticktin of MacTech joins us to talk about MacTech Conference coming up in Redondo Beach on November 7-9, 2018

-Neil takes the time to discuss some of the amazing speakers and sessions he has lined up this year 

-Listeners of the show can get special pricing by using the link below to register:
http://conference.mactech.com/go/ccp

-Sam has a rare show appearance 

-Joe discusses the use of the TidBITS newsletter as required reading for his staff

-Sam has a scary moment where during a migration to Gmail, he forgot to look at Notes and receives the dreaded client call the day after

-In addition to the missing notes, he runs into an issue between Outlook and Google with two step verification.  In the end, Keychain turned out to be the culprit.

-Joe is still contemplating a new iPhone Xs and tries to enlist Sam’s help in convincing him.  He is also considering a case and no longer going commando.

-Sam has a pleasant experience at his local Apple Store Genius Bar when dealing with an iPhone with water damage.  It reminds Joe of some recent incidents with similar repairs.

-Sam has a peeve (or gripe?) about Favorites vs Bookmarks on iOS

-Apparently Sam’s HomePod is a George Michael fan and randomly starts reciting lyrics from Careless Whisper:
https://www.youtube.com/watch?v=izGwDsrQ1eQ

279: Pontiac Data Loss

Special Thanks To Our VIP Sponsors!

Topics:

-How do you save clients from themselves

-Jerry moves a conversation to Zendesk to have a paper trail to “CYA”

-Follow up on Joe’s gripe due to Face ID not having a “try again” feature. Michael Thomsen of Origin 84 made us aware that tilting the phone away from you and back will allow another attempt. iOS 12 has since addressed this issue.

Pontiac Data Loss.png

-After a recent to the Apple Store for a screen repair, Joe receives paperwork about “Pontiac data loss”

-Joe contemplates the new iPhone Xs Max

-While at the Apple Store, seeing the new watches was tempting, although the latest pricing could be a deal breaker. Jerry finds a deal on eBay.

-Joe encounters malware that was previously undetected by Watchman but cleaned by Malwarebytes

-For Addigy subscribers, you can offer Malwarebytes breach remediation as an automated maintenance task for your customers.

-A blast from the past, Jerry has some dealings with SMB Up

-Joe takes some advice from our friend Adam Engst at the TidBITS Content Network

-It’s that time of year for users prematurely installing the latest macOS, Mojave

-Among the plethora of disreputable maintenance software, Jerry is a fan of Clean My Mac by Mac Paw.

Thank you to all of our Patreon supporters!

Thank you to all of our Patreon supporters!

278: Interview With Adam Codega Of Stenhouse Consulting, LLC

Topics:

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This week we welcome Adam Codega of Stenhouse Consulting. Adam is well known in the Apple community and is very active on Slack to work with his fellow consultants. So it was fitting for him to join us on Command Control Power.

A little bit about Adam:
He has been in IT since 2011 and a full time admin since 2014. He works with Rhode Island consulting firm, Stenhouse Consulting with a team of roughly 14 technicians.

-Stenhouse technicians have various areas of expertise and about half are Apple focused

-They also have a good relationship with the Apple Retail, which has proven to be a useful resource for them.

-Adam talks about the activation issues with Office 365

-Testing and deploying new technology is not something Adam shies away from so the group discusses how to approach that with clients

-He discusses the nuances of having to sell a solution to a client at times before being able to test

-Backing up Synology NAS devices become a topic of conversation 

-Backblaze B2 astonishingly has no method of alert if containers become out of sync

-A second Synology with shared folder sync can become another file server at the ready. It can serve as a dual purpose Hyperbackup destination at the same time. 

-A key point is to ask your clients how much their down time is worth

You can find Adam on Twitter and Slack: @adamcodega

277: Tinfoil Hat With Chin Strap Security Method

Topics:

-Joe talks Apple Watch

-Joe introduces two new segments:

-“What I learned at the Apple Store”
Joe learned how to check his iTunes gift card balance

-”What I learned from the client”
The keyboard shortcut of Command+Backslash auto populates credentials from 1Password
Sam is blown away by this, yet Jerry has been doing this for years. It prompts Sam to quickly come up with a new segment of his own: “What I learned on Command Control Power”.

-Joe has a rant about 1Password 7 and offering markdown support, which inadvertently had a detrimental affect on his Secure Notes within 1Password.

-Wearing his tin foil hat, Joe talks about entering computer passwords and other potential data while on public networks or on camera that could already be compromised.

-Continuing the security topics, the gang talks about directory bound account passwords in large organizations that are set to Welcome1.

-Joe has a bone to pick with Microsoft Exchange due to another missing feature that exists elsewhere. It seems to be missing multiple alerts in calendar events!

-Sam gets frustrated about a freebie he offered to a client that turned into a much longer visit than expected

Thank you to our listeners!

Thank you to our listeners!

276: Interview with Dr. Howard Oakley of The Eclectic Light Company

Topics:

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This week we are very excited to welcome Dr. Howard Oakley of The Eclectic Light Company blog.  Howard describes himself as a Former MacUser writer, RN doctor, survival medicine specialist; now blogger and painter.

-Howard has a long history with the Mac community

-When Mac User folded, Howard had a lot of completed writings and decided to start Eclectic Light Company to explore all things Mac, art, and life in general.

-Each day, Howard tries to publish at least one article about Mac and works to talk about topics that aren't well documented. He also likes to publish articles predominantly about art history.

-Joe makes a personal request for a deep dive on /var/folders as it has been a continual topic for us on the show

-Howard notes that Apple used to be exemplary in its documentation for technicians. When Sierra was released and Console was completely re-written, it inspired him to write an app to help review the data.  Thus, Consolation was born and now he has a whole stable of apps for macOS: https://eclecticlight.co/downloads/

-The play on words is something that reminds Joe about when he is using "Console" or "Terminal" in front of a client

-Dr. Oakley spends some time discussing the current state of logs and changes in recent operating systems

-Jerry wonders about Howard's motivation for the creation of the vast amount of tools he has made available.  Howard notes that apps like this don't make money so that is not his motivation but rather giving back to the community.

-As Dr. Oakley discusses the current state of affairs, he talks about the fact that although Apple doesn't need Mac to pay its bills, there is still so much to offer including a superb development platform for iOS.

THE ECLECTIC LIGHT COMPANY: MACS, PAINTING, AND MORE

275: Warranty Work

Topics:

-Jerry talks about a client visit that went sideways and required an immediate follow up.  The client mentions the phrase "warranty work" and it brings the concept of scope of work into discussion.

-Sam still has guilt about billing but forges ahead

-While on the billing topic, it develops into a talk about hourly vs MSP, taking on new clients and referrals.

-Jerry gives a big shoutout to our friend Adam Engst and his TidBITS Content Network. He is loving how well written his articles are and the photos are a wonderful plus.

-Recalling clients from the past, Sam has a funny story to tell about his last encounter with an old client.

-As if it hasn't been discussed enough, the team laments the decision of some clients that purchase the incorrect hardware for their needs. Anyone want a fusion drive?

-Dollar signs sometimes get in the way of rational decisions

-Some see us as the knowledge source for anything technical and it can be a constant battle.  Sam gets heated just thinking about it.

274: Back To The Future

A Special Thanks To Our VIP Patreon Sponsors

Topics:

-We take a trip down memory lane as we go back to a very early set of interviews from Apple Advanced Camp in Austin, TX 2013

-We also have a listener contribution from our friend from the Netherlands, Remie Cremers

 

Thank you to our Patreon Sponsors!

Thank you to our Patreon Sponsors!

273: Work Humanely At Your Sustainable Peak With Author - Jeff Porten

Topics:

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-Brandon Walter, a relatively new listener to the show (thanks Ty Romstadt!), provides a couple of tips, including an alternative adhesive kit for the 21.5" and 27" iMacs:
https://www.ebay.com/itm/202357271099

-Brandon also mentions a great vCard export option within the Contacts app

-Jerry mentions an excellent tip he heard on Mac Geek Gab, which is to open a desktop version of a website on a mobile device (think iCloud.com on an iPhone/iPad)

-Joe's disappointing 15" MacBook Pro story continues as he finds he cannot have the battery replaced at the Apple Store.  Jerry suggests a "Mac Drop".

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-We have the pleasure of welcoming Jeff Porten, author of Take Control of your Productivity, available from Take Control Books -
Jeff Porten has 25 years of experience as an independent consultant to small businesses and nonprofits, concentrating on information technologies, business planning, and personal and organizational workflow management.

Being productive is never as simple as putting items on a calendar or to do list and checking them off. Most of us struggle with too much to do, too little time, and only a vague idea of how to plan each day so we can achieve the best results with the least stress. If that sounds like you (and especially if you’ve tried a bunch of productivity systems and found them lacking), Jeff Porten’s expert guidance may be just what you need.

-Listeners of the show can receive a special 30% off the book price by going to http://takecontrolbooks.com/ccpower.  ACNs can also receive a sample copy for evaluation.

-You can reach Jeff at takecontrol@jeffporten.com

272: This Week In Home Improvement - TWIHI

Topics:

-The band is back together.   Joe, Jerry, and Sam align their schedules to play some of their hits.

-T2 and security discussions brew about the latest hardware changes

-Data recovery is of a concern, especially for the scores of home users that still don’t backup

-Jerry gives us an update on his home renovations as he broadcasts from his lap

-He is very keen on Sonos 2 equipment with Amazon Echo and AirPlay 2 integration

-Joe shares some of his frustrations working with a Sonos system recently

-Friend of the show, “Super Remie” has some follow up for Joe about his Safari issue when clicking on links will open in a minimized window

-Sharing in Jerry’s home improvement woes, Joe talks about working with a contractor to paint his condo. He draws parallels with our business models in the hourly vs project based pricing. 

-Within the same story line, he has a hard time with quality work from a highly rated contractor. Let’s just say that writing in ball point pen on a wall is probably not a good practice. 

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-All of this leads to documenting specifics when creating a quote for work or monthly MSP

-Not to be outdone, Jerry has a story of a recent dishwasher installation that didn’t go exactly as planned

269: Waltzing Ma-tilde'

Topics:

-Joe has some follow up about his favorite keyboard shortcut, Command+Tab.  Jerry and Sam recall some of their favorites.

-As Jerry talks about using the Clipboard manager feature of one of his favorite apps, Alfred, Joe goes to his tin foil hat korner.  Sam realizes how terribly inefficient he is at times.

-Jerry amuses the group about how some clients will bang away on their keyboard or mouse thinking that more force will make the computer respond better

-As Jerry talks about a client invading his personal space, Sam is reminded of a Seinfeld episode: https://www.youtube.com/watch?v=NGVSIkEi3mM

-Sam has a gripe of his own in working with Jamf Now recently and an app deployment taking an unexpected turn

-After the recent announcement of Apple's keyboard service program for certain models, Joe suggests QA testing in more realistic, dusty environments.

-After years of unprepared clients, Sam encounters a client akin to Superman who performed half of the work he was quoted to do

-Jerry has a PSA about Sandisk memory cards that may fail under intense workloads

-Dropbox seems to be a culprit for high CPU usage

-Joe has a photographer client that was looking to adjust his workflow to RAW and it had negative affects on the memory card

-Sam chuckles to himself as he is directing his staff how to work using the "fuzzy slipper method" that Jerry coined recently

 

Thank you to our Patreon Sponsors!

Thank you to our Patreon Sponsors!