🔒 Patreon Special

IT Pros: exclusive shows await you on Patreon, focusing on the more challenging aspects of running your practice and working with clients and employees.


604: Sync or Swim: Tales from the Technical Trenches

`

In this episode, Joe Saponare and Jerry discuss dealing with common tech issues. Jerry shares his experience fixing his AirPods Pro charging problem, detailing his investigation and a strategy using contact cleaner. The conversation shifts to Synology updates, exploring the challenges of manually updating DSM firmware, and the discovery of missing auto updates. They also delve into the use of Unify's U7 Pro access points and troubleshooting Wi-Fi 7 signal issues, including tweaking the minimum RSSI settings for better connectivity. The hosts touch on email follow-up features in Apple Mail and share anecdotes about tech support challenges, giving practical advice and sharing insights into the tech consultancy landscape.

00:00 Introduction and Hosts

00:07 AirPods Pro Charging Issues

01:16 DIY Fixes and YouTube Solutions

04:26 Contact Cleaner Solution

10:18 Synology NAS Updates

18:13 MacBook Air Erase Troubleshooting

21:48 Community Support and Unify Devices

31:02 Exploring Hostify: Affordable Network Management

31:36 Unify's Potential Future Charges

32:22 WiFi 6 and 6GHz Connectivity Issues

33:08 Adjusting RSSI for Better WiFi Performance

34:56 WiFi 7 and Device Compatibility

36:23 Auto Optimization and Network Settings

39:59 Seasonal Business Trends and Client Behavior

44:05 Email Follow-ups and Communication Challenges

52:33 Phone Etiquette and Speakerphone Frustrations

54:52 iPhone Mirroring: A Helpful Feature

57:38 Conclusion and Listener Engagement

602: Tech Tantrums: When Siri and Bluehost Team Up to Test Your Patience

In this episode of Command Control Power, Joe dives into various tech frustrations, starting with longstanding complaints about Siri's inefficiencies that even die-hard Apple fans acknowledge. The discussion pivots to the troubles faced after switching from a MacBook Air to a MacBook Pro, including stability issues and slower wake times. Joe shares a recent ordeal with a client's Bluehost account where an email disruption led to a series of frustrating support calls, tying up days of his time. Technical missteps and inefficient customer service compounded the problem, leading to an exasperating experience. The conversation also touches on alternative tech like the Meshtastic & LoRa system for peer-to-peer text communications during grid-down scenarios. The episode wraps up with reflections on the toll such tech issues take on professionals and a call for listener experiences with better hosting solutions and emerging tech.

00:00 Introduction and Siri Complaints

00:33 Switching to MacBook Pro: Initial Impressions

01:01 Technical Issues with MacBook Pro

01:55 USB-C Cable Troubleshooting

03:21 Monitor and Display Problems

07:25 Apple's Expensive Solutions

08:57 One Password and Captcha Issues

11:16 Bluehost Email Troubles

25:02 A Series of Missteps

25:41 Holding It Together

26:12 The Restore Process

26:41 Client Frustrations

27:22 Website and Email Issues

30:13 Bluehost's Role

35:53 Support Challenges

44:56 Exploring Mesh Networks

52:48 Concluding Thoughts

601: Siri vs. Sonos: Who's Winning This Dysfunctional Family Feud

601: Siri vs. Sonos: Who's Winning This Dysfunctional Family Feud

In this episode of Command Control Power, the hosts catch up and discuss various tech-related issues and solutions. They talk about frustrations with recording time and system speed, debates about show recommendations, and experiences with Siri's unreliable commands. They also delve into issues with Amazon Prime's fast-forwarding function and Sonos speaker system glitches. Topics shift to technical support anecdotes involving Synology power supply failures, the challenges of maintaining home networks, and recommendations for power control devices like watt boxes. The episode wraps up with a discussion about the shrinking market for FireWire 800 to Thunderbolt adapters.

00:00 Introduction and Casual Banter

00:41 TV Show Discussions and Opinions

01:43 Frustrations with Amazon Prime and Siri

04:37 Sonos and Home Automation Challenges

06:08 Client Network Setup and Coordination

10:01 Sonos Reboot Issues and Networking Behavior

13:55 HomePod and Sonos Comparisons

19:06 WiFi Networks and Home Automation

23:38 Alexa Switches and IOT Network Segregation

24:22 Optimizing IOT Device Connectivity

24:41 Ring Cameras and Network Configuration

27:40 Synology and SonicWall Power Supply Issues

34:38 Remote Control Solutions for Network Devices

42:09 The Value of Legacy Adapters

43:54 Conclusion and Patreon Invitation

598: Joe Taps Out, Jerry and Sam Command-Control-Power Through

Joe Taps Out, Jerry and Sam Command Control Power Through

In this episode of Command Control Power, the hosts navigate through a mix of tech support comedy and genuine tips. Starting off with playful banter, they discuss personal anecdotes about parenting moments and work-life balance, leading to shout-outs for their Patreon supporters. They emphasize the importance of maintaining good relationships within the tech community and share experiences of dealing with challenging clients. Highlights include a disastrous printer ink spill at a friend's house during a firmware update, a complex data migration issue resolved with Carbon Copy Cloner, and amusing stories involving kids and tech. They wrap up with a light-hearted discussion on recent TV shows and personal achievements, setting the stage for their upcoming holiday message.

00:00 Introduction and Showbiz Banter

01:43 Patreon Shoutouts and Community Support

03:30 Consultancy Collaboration and Client Stories

06:56 Tech Purchases and Personal Updates

09:00 Mac Mini and Home Automation

16:10 Migration Assistant Troubles

27:47 Printer Password Predicament

28:34 Ink Spill Disaster

29:27 Cleaning Up the Mess

32:57 Firmware Update Success

36:03 Tech Troubles and Solutions

49:23 TV Show Recommendations