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647: Inside Addigy’s Latest Upgrades: A Deep-Dive into Addigy Assist & Pre-Built Apps with Michaela Gilman & Selina Ali

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Explore the newest capabilities inside Addigy with Product Managers Michaela Gilman (Addigy Assist) and Selina Ali (Pre-Built Apps). In this episode of Command-Control-Power, we discuss how Addigy is streamlining Apple device management with improved visibility, faster onboarding, and simplified third-party app updates.

Michaela shares how Addigy Assist elevates the user experience during enrollment and installation—giving administrators clearer insight and reducing uncertainty for end users. Selina walks through the evolution of Pre-Built Apps, explaining how it accelerates standard software deployment, improves update reliability, and reduces overhead for IT teams.

We also explore:

• How customer feedback directly shapes Addigy’s development

• The balance between automation and user transparency

• What’s coming next for Addigy, including self-service, identity improvements, and expanded update workflows

• Real-world challenges, beta feedback, and lessons learned from early adopters

If you manage Apple devices—whether for education, enterprise, or MSP environments—this conversation offers practical insights and a look ahead at where Addigy is headed.

00:00 – Introduction & Guest Welcome

00:16 – Exploring Addigy Assist

01:22 – Improving the Enrollment Experience

07:19 – Overview of Pre-Built Apps

08:54 – User Feedback & Development Cycles

13:11 – Challenges with App Updates

22:33 – Future Enhancements & Self-Service

25:08 – Self-Service App Updates

26:19 – User Experience & Admin Feedback

27:22 – Beta Testing Insights

28:22 – Customer Feedback & Product Iteration

30:24 – User Requests & Pre-Built App Growth

33:24 – New Features & Roadmap Highlights

36:42 – Advice for New Addigy Users

40:43 – Final Thoughts & Contact Info

#Addigy #AppleMDM #DeviceManagement #MSP #macOS #ITAutomation #CommandControlPower #AddigyAssist #PreBuiltApps #AppleConsultants

642: AirPods, Angels, and Apple Mystique

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In this episode of Command Control Power, the hosts discuss a variety of topics including a nostalgic throwback to a wrestling match they attended, the latest release of the MacBook Pro with M5 chip, and the implications of larger storage options. They dive into the specifics of the new 'Launch Angels' folder found in macOS 14, differences in storage drives, and the practical uses of Google Gemini for locating a lost MacBook. Additionally, they highlight the pros and cons of Amazon purchases, and share personal stories involving client interactions and unique tech mishaps. The episode wraps up with a teaser for the next Patreon-only episode focusing on marketing strategies using Canva.

00:00 Introduction and Nostalgia

00:47 Wrestling Memories and Family Connections

01:58 New MacBook Pro with M5 Chip

06:03 Storage Needs and Solutions

14:09 Smart TVs vs. Apple TV

19:39 AirPods Pro Discussion

25:32 Meeting in Boulder and Casa Bonita

27:59 Planning Future Meetups

28:15 Discussing Canva and Managed Service Plans

28:40 Launch Angels Folder Discovery

31:41 Apple Music and Third-Party Services

32:46 Bluetooth Adapters for Airplanes

34:17 Amazon Purchases and Returns

40:10 Printer Ink Scams and Issues

51:05 Client Stories and AI Assistance

56:29 Conclusion and Patreon Promotion

638: The Podcast Air: Slimmer, Lighter, and the newest one we ever made

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In this episode of Command Control Power, hosts Jerry and Joe discuss a special new episode's launch, emphasizing their latest, more advanced podcast. They explore two in-depth client cases, detailing their troubleshooting strategies for corrupted macOS systems and the importance of solid backup solutions. The discussion covers issues related to file system corruption, shared disc mode, Apple silicon, MDM capabilities, and exemplary client service experiences. Joe shares insights into using Apple’s tools more effectively and a handy tip for managing Netflix sign-outs on Samsung TVs.

00:00 Introduction and Special Opening

00:25 Groundbreaking Podcast Announcement

01:39 Pet Peeves and Shipping Woes

04:34 Technical Issues and Text Messaging

11:05 Repairing Computers and User Issues

25:49 Backup Solutions and Best Practices

28:57 Backup Strategies and Client Calls

29:17 Troubleshooting a Mac Studio with Full Storage

30:16 Shared Disk Mode and Carbon Copy Cloner Issues

32:25 Client Backup and OS Version Discovery

35:55 File System Corruption and Recovery

42:32 Apple Store and Client Referrals

47:05 Client Misunderstandings and Device Management

53:53 Family Reunion and Netflix Sign-Out Trick

56:50 Conclusion and Future Episodes

617: Interview with Adam Engst: Navigating AI, Tech Ethics, and Business Models

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Interview with Adam Engst: Navigating AI, Tech Ethics, and Business Models

The hosts of Command Control Power are joined by Adam Engst of Tidbits Content Network for a wide-ranging discussion on the state of AI, the ethics of technology in business, and how evolving business models are influencing content creation. Topics include the 35th anniversary of Tidbits, the importance of maintaining human decency in business practices, the future of AI-based answer engines compared to traditional search engines, and the need for businesses to develop AI policies. Engst also shares personal anecdotes and offers insights on how to responsibly integrate AI into everyday professional tasks.

00:00 Introduction and Welcome

00:09 Celebrating 35 Years of Tidbits

01:14 Navigating Current Events and Business Ethics

04:51 Challenges in Business and Academia

07:06 Handling Offboarding and Client Relations

10:12 The Impact of Media and Fiction on Real Life

12:12 A Lesson in Communication and De-escalation

18:15 The Rise of AI and Apple's Struggles

31:35 Introduction to Answer Engines

31:48 The Role of Original Sources

32:12 Impact of Answer Engines on Source Verification

33:03 Commercial Content vs. Non-Commercial Content

35:05 Challenges with Paywalls and Advertising Models

36:04 Micropayments as a Solution

37:07 The Evolution of Business Models

40:46 The Rise of AI Answer Engines

44:30 The Future of Search and AI Integration

58:40 The Importance of AI Policies in Business

01:01:11 Conclusion and Final Thoughts

604: Sync or Swim: Tales from the Technical Trenches

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In this episode, Joe Saponare and Jerry discuss dealing with common tech issues. Jerry shares his experience fixing his AirPods Pro charging problem, detailing his investigation and a strategy using contact cleaner. The conversation shifts to Synology updates, exploring the challenges of manually updating DSM firmware, and the discovery of missing auto updates. They also delve into the use of Unify's U7 Pro access points and troubleshooting Wi-Fi 7 signal issues, including tweaking the minimum RSSI settings for better connectivity. The hosts touch on email follow-up features in Apple Mail and share anecdotes about tech support challenges, giving practical advice and sharing insights into the tech consultancy landscape.

00:00 Introduction and Hosts

00:07 AirPods Pro Charging Issues

01:16 DIY Fixes and YouTube Solutions

04:26 Contact Cleaner Solution

10:18 Synology NAS Updates

18:13 MacBook Air Erase Troubleshooting

21:48 Community Support and Unify Devices

31:02 Exploring Hostify: Affordable Network Management

31:36 Unify's Potential Future Charges

32:22 WiFi 6 and 6GHz Connectivity Issues

33:08 Adjusting RSSI for Better WiFi Performance

34:56 WiFi 7 and Device Compatibility

36:23 Auto Optimization and Network Settings

39:59 Seasonal Business Trends and Client Behavior

44:05 Email Follow-ups and Communication Challenges

52:33 Phone Etiquette and Speakerphone Frustrations

54:52 iPhone Mirroring: A Helpful Feature

57:38 Conclusion and Listener Engagement

603: Navigating Modern Hardware Challenges and NDAA Compliance: A Conversation with John Moder Of Creative Tech

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In this episode of Command Control Power, returning guest John Moder joins the hosts to discuss a variety of topics ranging from hardware issues with the latest generation of MacBooks to the intricacies of NDAA compliance concerning network hardware. John shares his experiences with the transition from an Intel MacBook to an M4 Max, highlighting issues with USB power and hubs. The conversation also takes a deep dive into the National Defense Authorization Act (NDAA) and its implications for network security, especially concerning Ubiquiti devices. John provides insights into the process of obtaining compliance certification from Ubiquiti, emphasizing the complexities involved. Alongside the technical discussions, John shares personal anecdotes about his career journey, owning a remote campground during the pandemic, and his current role with Creative Techs. This episode serves as an insightful resource for consultants and tech enthusiasts navigating the ever-evolving landscape of hardware and security compliance.

00:00 Introduction and Welcome Back, John Moder!

00:16 Tech Troubles: USB Issues with New MacBooks

01:56 John's Experience with USB Hubs and MacBook

03:34 Solutions and Frustrations with USB Connectivity

08:51 John's Career Journey: From Tech to Campground Owner

09:36 Pandemic Impact and Campground Challenges

12:02 Life at the Campground: The Reality Sets In

18:44 Transitioning Back: RV Adventures and Remote Work

22:05 The High Costs and Logistics of RV Living

23:23 The Challenges of RV Maintenance and Repairs

25:14 Transitioning to a Stable Home Life

26:10 A New Career in Education Technology

26:52 The Reality of Working in Education

27:28 Returning to Consulting and Remote Work

35:26 Navigating Government Compliance in Tech

35:57 The Complexity of NDAA Compliance

37:56 Ubiquiti's Compliance Process

48:23 Final Thoughts and Reflections