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297: Interview with Justin Esgar of ACEs Conference 2019 & Virtua Computers

Topics:

-It's almost the time of year again for the ACEs Conference.  This week Justin Esgar joins Joe, Jerry, & Sam to talk about ACEs 2019 - to be held June 4-6 in Kansas City, MO (NOT to be confused with Kansas City, KS) 

-Work/life balance was a theme of ACEs 2018 that Joe really loved.  Both Joe & Sam attended the morning yoga session on day 1.

-Justin's wife as well as his Board of Directors have been key to making ACEs successful: Alan Hancock, Adam Engst, Andy Espo, Will O'Neal

-After feedback from previous years, Justin and his team have implemented a new theme where participants will be able to meet in small groups and get feedback and help from their peers.

-The Keynote this year is Sgt Major Fenton Reese

-Brian Best is back for year 5.  Will he be presenting in a tuxedo?

-Justin's own company, Virtua Computers, was changed dramatically from the conference and his yearly revenue reflected this.

-One piece of advice is to research and go all in on the tools you will need for your clients. Whether it's Addigy for RMM (Remote Monitoring & Management), Zendesk for ticketing, JumpCloud for SSO (Single Sign On) or Apple Business Manager.

-Automating and perfecting your processes is not only going to make your clients successful, but it will set your staff up for success as well.

-Justin shares some of how he bills his monthly services 

-Virtua also does Dark Web scanning for his clients.  He uses ID Agent for that service

-Keeping an ongoing relationship with the client is an important factor that makes those money conversations that much easier

-Justin quizzes the group with a typical interview question

283: The Mile High jamf Club - Interview With Weldon Dodd Of Rewind Tech

Topics:

Weldon.png

-We welcome back Weldon Dodd of Rewind Tech to the show. Weldon was kind enough to put Sam up and host him in his training space in Centennial, CO

-Joe has a correction from listener Justen Wattenberger in the way he pronounces and writes Mojave

rewind_training.jpg

-In Joe’s latest feature request corner, he wants to see shared favorites. Sam would like shared contacts.

-Joe quizzes us on the domain 1e100.net (hint: it is owned by Google)

-Sam addresses the rumors about how he spends his CCP per diem and where he sleeps at night

-Weldon gives us the scoop about his business and how it involves MSP clients as well as an Apple Authorized Training Partner

-Weldon begins a conversation about how to onboard new employees and the team shares their thoughts

-One of the methods that Sam used was to have the new hire document your steps so he/she learns how to create documentation and you get to critique the way they create notes

-Joe has a client that he respects that gave him good unsolicited feedback on his new hire. She became a barometer and may be a future method for vetting potential new employees

-Weldon compares that to a situation where he was brought on board to help vet a new educator being brought into his son’s school

-Sam has a bone to pick with Joe about a new client referral that he cannot shake

-On the topic of referrals, Weldon talks about his good business relationship with Amy McKnight and the team at The Mac Spa

-Joe asks Weldon about his decision to go all in on MSP and how difficult it was at times to say no to potential business

-After heavy experience with companies like Microsoft and Cisco, Weldon realized he was the only one on his team that could handle certain tasks. So it made him sharpen his focus on things that he and his entire team could be awesome at.

-A big congratulations to Weldon for his successful presentation with Randy Saeks at JNUC 2018!

-ACEs Conference is back for 2019! It will be held in Kansas City, MO June 4-6. Visit http://acesconf.com/ccp/ for special pricing for CCP listeners.

255: Live April Show - Deep Down In A Bunker In Switzerland

We welcome our new VIP Patreon sponsors:

Zvon Petric - At Your Server

Zvon Petric - At Your Server

Topics:

-Jerry has an amusing client story about a lost password and how he put Addigy to good use

-Speaking of passwords, Sam describes an uncanny story about how an Apple employee guessed a user's password out of thin air

-Sam describes a story of how a client was scammed via email for over $200,000.  It calls to mind that Ubiquiti was similarly the victim of an email scam to the tune of $47 million dollars!  
http://fortune.com/2015/08/10/ubiquiti-networks-email-scam-40-million/

-Two possible options for secure mail:
Proton Mail: https://protonmail.com
Mimecast: https://www.mimecast.com

-Joe encounters an interesting startup message in verbose mode: "Too many corpses being created"

-One of Jerry's clients has some issues with spam filtering with Only My Email and directing messages to Fast Mail

-Is long propagation time still a thing?

-GFI sucks! - According to Joe's experiences.  Media Temple isn't much better.
Go to status.gfi.com and view the history to have a laugh

-Jerry has an interesting experience with Sherweb where a certificate trust dialogue box appears for a client's email...

IMG_2572.jpg

-Microsoft Remote Connectivity Analyzer: https://testconnectivity.microsoft.com

-Sam runs across a situation where copying files using the Synology GUI was unbearably slow.  He ended up enabling SSH on the Synology and used a host Mac to initiate an SSH connection and utilitized the cp command:
cp -pr /source/directory/ /destination/directory/

-ACEs is just around the corner and the group shares some great quotes from previous attendees.  If you haven't already, sign up for ACEs today!

-Sam & Joe have a secret meeting at PsiMac World Headquarters

-Joe spins a yarn about calendar invites and an Apple ID, Google Calendar, and Microsoft Exchange, oh my!

250: Interview - Justin Esgar of ACES Conference, Adam Engst Of Tidbits Contenet Network & Adam Rice of AdamRice.org .

Join us all at ACEs Conference on May 9th & 10th in Baltimore, MD! 
https://acesconf.com/ccp

ACEs Conference was created for one reason and one reason only: To help IT consultants grow their companies.  With unique, premium content delivered by world-class speakers, ACEs Conference is the place for inspiration, ideas, business networking, and instantly-applicable knowledge. It’s no surprise that our attendees continue coming year after year—just one ACEs Conference and you’ll be sold.

ACEs Conference was created for one reason and one reason only:
To help IT consultants grow their companies.

With unique, premium content delivered by world-class speakers, ACEs Conference is the place for inspiration, ideas, business networking, and instantly-applicable knowledge. It’s no surprise that our attendees continue coming year after year—just one ACEs Conference and you’ll be sold.

Justin esgar

Justin esgar

Adam engst

Adam engst

adam rice

adam rice

Our Guests This Week:
Justin Esgar - Founder and creator of ACEs Conference
Adam Engst - TidBITS Content Network & speaker at ACEs - https://tcn.tidbits.com
Adam Rice - Fellow ACN and ACEs attendee extraordinaire - https://adamrice.org

Just some of the great features of ACEs Conference 2018:
-Sit Down with Charles Edge - Panel Discussion
-Adam Engst will be Moderating a marketing panel
-Mark Berman - Journey Mapping (to be revealed)

-A general discussion brews about how marketing works within the world of small business

-Find that one "golden nugget" that resonates the most with you and introduces new way to thinking about things

-Jerry brings up an excellent question that Justin answers about business owners that may think they know the lay of the land and what ACEs can do for them

-Adam Rice discusses his business location, clientele, and how his first ACEs opened his eyes

-Justin talks about the ACEs Mastermind Group, which continues the conversation after the conference: https://www.acesmastermind.com

-Addigy will be holding a welcome party overlooking Camden Yards on May 8th.  Join us there!

-Tickets are $529 but using the code CCP will give you a 10% discount.  Use your code before prices go up!

-Command Control Power will be doing a Live Show at ACEs Conference 2018 on day 1.  We hope to see you there.

 

247: Interview with Michael Thomsen, Director, Origin84

- Michael Thomsen, Director at Origin84, Proactive Support Professional, Sydney, Australia
Origin84 is an Apple-focussed technology consultancy based in Surry Hills, NSW.

Michael has spent over ten years of working professionally alongside the sales and service branches of Apple Australia. He has gained a deep understanding of the complexities and uniqueness of selling and supporting Apple branded equipment. 

After 8 years of independent consulting he founded Origin84 in 2015 to meet the opening in the Australian market for a mid size Apple focussed support and management consultancy. Over the past 12 months Origin84 has grown to be a premiere supplier of premium professional services in Australia to the advertising, marketing and banking sectors - or any company who rely on Macs to make their living. Origin84 has also been specifically sought out to work with a number of international and multinational clientele.

Topics:

-Joe remembers the kind gift that Michael gave us during the live ACEs show last year

-Home users are not part of Origin 84's business focus

-Requirements for ACNs outside of the US are different and some of those details come in to focus

-Australia has a small market and is heavily regulated and Michael gives us his thoughts and process

-Michael changed his model from ordering application licenses to having the client purchase, thereby adjusting risk/reward ratio.  It also empowers the client as opposed to you holding all the keys and a false sense of job security.

-As Jerry comments on Michael’s keen business acumen, he talks about his influences

-An interesting discussion brews about putting profit first, then factor in all of your costs

-Sound advice about considering margins in your timing to allow for less stress on your team to get the job done right instead of worrying about the clock
Shaun Blanc - https://shawnblanc.net/margin/

-“I don’t like apologizing”.  Michael goes on to talk about not making mistakes, and that’s where time comes in as a benefit for your engineers as well as the clients.

-Joe brings up the origin of the Origin 84 name (here’s a hint, the year 1984 plays a role)

-A deeper dive about the ACN program not only outside of the United States, but what the ACN of the future will look like.

 

- "Whip-smart ideas and advice for businesses who earn a living with their Macs."
         -Michael Thomsen

Origin Eighty-Four PTY Limited
1 Ann Street, Surry Hills, Sydney, NSW, 2010
Call: 1300 800 936

 

Here is an example of Origin84's unique vision of working with their customers

Here is an example of Origin84's unique vision of working with their customers

241: "Not Dead Yet" With Weldon Dodd of Rewind Tech - Denver, CO

Topics:

-To start the new year, we are very pleased to be joined on our first live show of 2018 by Weldon Dodd of Rewind Technology in Denver, CO.  Weldon hangs with the crew as another host in case Sam goes missing again.
https://rewindtech.com

-Some things never change, the old HCS land grab jokes are in full swing

-Joe discusses the first zero day exploit of 2018, actually launched via tweet on New Year's Eve. Check out the IOHIDeous narrative on GitHub, kind of interesting! The vulnerability exists in a process called IOHIDUserClient which the macOS limits to having only a single instance at any given time, which happens to be spawned by WindowServer. So in order to exploit the vulnerability, we need to kill the WindowServer process. But terminating it requires admin privileges and essentially reboots the GUI, so this is not a viable mode of exploitation. But it turns out that by logging out the user, WindowServer releases its IOHIDUserClient temporarily, giving the exploit enough time to spawn its own instance of IOHIDUserClient and leverage it to compromise the system. The exploit can use "launchctl reboot logout" which does not display a warning dialog. The exploit can also use an AppleScript command to send loginwindow an event called "AppleEventReallyLogOut" (osascript -e 'tell application "loginwindow" to «event aevtrlgo»'), and loginwindow apparently doesn't care who sent the event, but it does display a dialog box as if the user selected "Log Out" from the Apple menu.

-Jerry wonders if this will be on the CCP test

-Sam recalls a story working after hours at a client when the alarm goes off

-Weldon shares his story of a Promise RAID gone wrong. Friends don't let clients pull drives out of RAID drive bays.  It also leads to a further discussion about how to handle RAID solutions and future expansion.

-A handy virtualization app for Synology, which Sam has used in conjunction with CrashPlan, is Docker: https://www.synology.com/en-us/dsm/feature/docker

-Jerry is busy building Minecraft worlds on Synology. He ends up needing a volume formatted as Btrfs.  Read more here: https://www.synology.com/en-us/dsm/Btrfs

-Time Machine and Synology has had a spotty past

-Sam discusses a Wi-Fi upgrade in NYC and replaced aging equipment with Ubiquiti Unifi. He also has some advice on utilizing a Cloud Key.

-He also mentions a handy workaround to test network settings remotely while still needing to reconnect to the remote computer.  Joe recalls a similar solution for another problem.

-Jerry talks about the Unifi In Wall units that he has set up recently: https://inwall.ubnt.com

Thanks as always to our Patreon sponsors!

IMG_0890.JPG

Listen to the outtakes and learn the origin of this picture!

235: The Lazy Man Migration Assistant

TOPICS:

• Joe wonders: how many clients have gotten the wrong impression when you give them the recommendation "Just use 1Password.”

foto-wtf-mac-grande-starbucks.jpg

• iLugger: https://www.ilugger.com/

• Joe reveals another boneheaded move during his company's email migration – learn from his mistake! He exported contacts to a vCard file, but forgot to turn on Export Notes in Contacts app preferences

• CodeTwo Exchange Sync
https://m.codetwo.com/exchange-folder-sync

• The Mac CRM & Project Management app trusted by busy teams.
https://daylitemac.com

• thanks to listener Tim Hannon for the courteous correction about the pronunciation of patron Steve Sorbo's business name, Mac SOS

RAMDoubler.jpg

• Resolve issues caused by changing the permissions of items in your home folder
Repair Permissions - https://support.apple.com/en-us/HT203538

• how to enable Apple Remote Desktop (ARD) using the kickstart command on the command line:
https://support.apple.com/en-us/HT201710

Screen Shot 2017-10-27 at 9.23.55 AM.png

• Joe walks through his process of migrating data to a new iMac running High Sierra, which provided validation for many consultants best practice for a successful migration. The Migration Assistant built into Setup Assistant didn’t work even after repairing the source drive, rebuilding the source disk directory, letting it calculate the space needed for all items first, etc. Creating a Temp user account, installing all software updates on the destination machine first (just iTunes in this case), and perhaps most importantly using Migration Assistant in the Utilities folder is what finally yielded a successful migration

• Joe offers a bonus migration tip. If you're unable to delete a user account in High Sierra, this helped, surprisingly: https://discussions.apple.com/thread/8087348?start=0&tstart=0

233: If I Could Turn Back Time

November 7, 2017

TOPICS:

- Sometimes sharing music in Apple Music using Messages doesn't work. Workaround: use "Copy" or maybe AirDrop works

- Discussion surrounding Apple Music, iTunes Match and streaming music.

- SpaceX lands rocket at sea, makes history - https://www.youtube.com/watch?v=lEr9cPpuAx8

- followup on Joe's migration to G Suite: I've stopped seeing progress bars and large numbers counting up and down in my sleep, and I've stopped having nightmares about drag and drop targets
SHARED CONTACTS FOR GMAIL - https://www.gmailsharedcontacts.com

 when cleaning up old mail using your IMAP client with Gmail:

1) "When I mark a message in IMAP as deleted": change to "Auto-Expunge off - Wait for the client to update the server."

2) When a message is marked as deleted and expunged from the last visible IMAP folder: change to "Move the message to the Trash"

3) Under the Labels section, remove the check mark next to All Mail and Important so that those labels will not show in IMAP

- Sam tells about a client sending out bulk emails and wishing to set up their own email server.

- Joe Share his thoughts on his new iPhone X

- Sam shares a story about declining service to a potential problem client.

- Joe shares a story about helping a client hide selfie photos
ImageOptim makes images load faster - https://imageoptim.com/mac

- We'd like to thank all of our Patreon sponsors for their tremendous support of Command Control Power. You really help make the show possible. We've talked about burnout recently... This show has been a labor of love, and your support sends a signal that you appreciate what we're doing so it really helps encourage us to keep doing it and putting out a show every single week. We've released over 232 episodes over the course of the last four years! We really appreciate all 40 of our patrons. For this monthly live episode, we'd like to specifically thank those patrons that pledge at a certain level. You truly make the show possible and we really appreciate it.

-A big thank you to all of our Patreon sponsors!

-A big thank you to all of our Patreon sponsors!

226: Interview with Jelani Memory, Chief Product Officer from Circle Media, Inc.

September 19, 2017

TOPICS:

Sam, Joe & Jerry speak with Jelani Memory who is the Chief Creative & Product Officer for Circle Media Inc., known for their award winning product, Circle with Disney. Jelani is a former director and freelance commercial photographer for brands like Nike and Adidas.

Circle Media Inc. exists to develop family-centric products that redefine how we connect. Circle with Disney is the first of many products to help families bring balance to their connected life.

 

We believe family is everything. They are the amazing group we do life with, every day. They define our character and shape who we become. Everyone calls someone family and some place home.

As technology becomes more intertwined with our lives, the key is to get the most out of it, without having it completely take over. We want to make it as easy as possible to help families find that balance in their lives. Circle with Disney is available now, visit www.meetcircle.com

http://www.netgear.com/landings/circle/
NIGHTHAWK AC2300 WIFI ROUTER NOW WITH Smart Parental Controls

Jelani Memory
@Jelanimemory

@meetcircle.

HTTPS://WWW.PATREON.COM/CMDCTRLPWR

HTTPS://WWW.PATREON.COM/CMDCTRLPWR

222: Flashback Followup, Tagging & More

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

TOPICS:

-Joe details some followup on Flashback from Episode 220

  • same issue happened again, but this time the user would log in, apps wouldn't open, but we could log out

  • appeared to be user level; our admin user logged in fine

  • removed Gruntwork, no change

  • removed main user account, preserving home folder; recreated main user account; had been configured to auto login

  • Could it be solved but deleting the Finder cache? https://discussions.apple.com/thread/5386679?start=0&tstart=0

-Jerry details his struggles replacing a Comcast EMTA ( embedded multimedia terminal adapter ) modem with an Xfinity branded modem/router to achieve faster speeds.

- Dan Monge - MacITPros.com
Workflow App - Create a List Of The Predefined Commands To Text To Smith.ai
https://smith.ai/blog/2016/03/sms-simpler-more-efficient-way-provide-real-time-s/

-Jerry discusses some of the consumer tech podcasts he listens to like:

  • Mac Power Users - https://www.relay.fm/mpu

  • Mac Geek Gab - https://www.macobserver.com/show/mac-geek-gab/

  • Jason Snell & David Sparks - Free Agent - https://www.relay.fm/freeagents

  • Tagging With Terptra - MacPower Users - https://www.relay.fm/mpu/390

Automatic filing with Hazel and Mavericks tags
http://brettterpstra.com/2013/12/20/automatic-filing-with-hazel-and-mavericks-tags/

Hazel - https://www.noodlesoft.com
GUI for Apple Scripting, Watch Folders, Filing, Actions, Renaming Tagging

Jason Snell & David Sparks - Free Agent - #26: A Batphone to My Heart
https://www.relay.fm/freeagents/26

- Smith.ai is a superior call answering service for small businesses and individuals. Our virtual receptionists help you build better relationships with new and existing customers."
Pricing begins at $50 per month - http://smith.ai/web/pricing/
Start your new Smith account today, with a, FREE 30-day/10-call trial covering 9am-9pm EST.
Mention MacWorks when you signup for your trial or Command-Control-Power
 

215: Adam Engst of TidBITS Content Network for Apple Consultants & Will O'Neal

Topics:

This week Command Control Power is joined by not one, but two guests.  Adam Engst of TidBITS and Will O'Neal of Mid-Atlantic Computer Solutions.  Both guests share their perspectives on the TidBITS Content Network.  Adam is the publisher of TidBITS, a free email and web publication for the Macintosh community.  He has recently introduced the TidBITS Content Network, which provides professionally written, edited, and illustrated tips and articles that its members can use to update their blogs, create a vibrant social media presence, and power email newsletters that people will actually read. Will O'Neal was one of the first subscribers and both gentlemen offer information on not only the creation of TCN but how it can impact your business.  Enjoy!

TidBITS Content Network: https://tcn.tidbits.com/apple-pros/
-Sign up for a free trial today and get TCN content from both July and August!”

 

Adam C. Engst is the publisher of TidBITS, one of the oldest and most-respected Internet-based newsletters, distributed weekly to tens of thousands of readers. He has written numerous technical books, including the best-selling Internet Starter Kit series, and many magazine articles - thanks to Contributing Editor positions at MacUser, MacWEEK, and Macworld. His innovations include the creation of the first advertising program to support an Internet publication in 1992, the first flat-rate accounts for graphical Internet access in 1993 (with Northwest Nexus for Internet Starter Kit for Macintosh), and the highly successful Take Control electronic book series. In addition, he has collaborated on several Internet educational videos and has appeared on a variety of internationally broadcast television and radio programs. His indefatigable support of the Macintosh community and commitment to helping individuals has resulted in numerous awards and recognition at the highest levels. In the annual MDJ Power 25 survey of industry insiders, he ranked as the second (2000)third (20012002), fourth (2003), fifth (2004), and third (2005/2006) most influential person in the Macintosh industry. He has also been included on the MacTech 25 list of influential people in the Macintosh technical community for both 2006 and 2007, and he was named one of MacDirectory's top ten visionaries. And how many industry figures can boast of being turned into an action figure?

 

Will O'Neal, founder and president of both Mid-Atlantic and Metro-Atlanta Computer Solutions, has been supporting Macintosh for nearly twenty years. He began his career in 1989 operating Linotronic Typesetters for Darby Graphics and worked his way into technical support after becoming an expert with early versions of page layouts, image editing applications and font management issues. He started MACS in 2002. Since then, the company has grown from just Will to twelve Apple enthusiasts, including six Apple Certified outside technicians. Will holds the title of Apple Certified Technical Coordinator, and he regularly attends classes around the world to stay on top of the latest hardware, software and solutions for business of all types and sizes. Because of Will’s vast experience and desire to stay current on ‘all things Apple’, he is also the Lead Technical Advisor for MACS. He has a passion for providing exceptional service and solutions to his customers. 

213: "Building your Brand" with Erin Bury - Managing Director of Eighty-Eight Agency

Erin Bury is senior agency leader and marketer & former startup journalist. She currently is Managing Director at Eighty-Eight, a Toronto-based creative communications agency that works with technology and consumer clients. Eighty-Eight Agency has appeared in AdWeek, AdAge, and dozens of other publications around the world, and they've worked with clients including Yellow Pages, Torstar, and multiple fast-growing startups.

Prior to Eighty-Eight, Erin was Managing Editor at BetaKit, a publication that reports on startups and innovation. She ran the editorial side, and put together research reports for the BetaKit Insights trend research product. Within months of launching, BetaKit was #32 on Techmeme’s top 100 tech publications in the world. 

Erin Bury is a journalism graduate who writes a column for the Financial Post, and has written for publications including The Globe and Mail, Business Insider, and Marketing Magazine. She comments frequently in the press about marketing and entrepreneurship, and has appeared in publications including The New York Times, Forbes, CNN, Profit, Inc., and Canadian Business. She also is a weekly tech commentator on CTV News.

Erin is a frequent speaker at events across North America, and is represented by the National Speakers Bureau. She has led workshops and hosted events for companies including Price Waterhouse Coopers, Square Canada, Microsoft Canada, and Jenny Craig. 

She was also named one of Marketing Magazine's top 30 Under 30 marketers, journalists & PR pros in August 2012. Find her on Twitter at @erinbury or email erin@eightyeightagency.com.

 

Here is Erin's Workbook - "10 keys to building a great personal brand" that she presented at the recent ACES Conference in Phoenix, AZ

 

 

 

This Episode Sponsored by:
Jamf Now: Jamf Now helps you manage your Apple devices from anywhere. You can configure settings, protect sensitive information, even lock or wipe a device — from anywhere. Jamf Now secures your stuff — so you can focus on your business instead. No IT expertise needed. Visit jamf.com/ccp for 3 free devices for life.

211: Live At The ACES Conference 2017 - “Esposito!”

Command Control Power Live at ACEs Conference 2017!

This special broadcast of Command Control Power is sponsored by:

Thank you to our sponsors!
Prosoft Engineering - Software made with excellence since 1984
Addigy - The Cloud Based Management Platform
Jamf Now - Setup, manage and protect Apple devices in minutes
Watchman Monitoring - We find problems before they find you
 

Topics:

Jerry shares a story about the his pitch towards residential clients and using an Amazon gift card as a referral bonus
#andyesposito of Call Andy offers his insight on this as well
Steve Sorbo of MacS.O.S. also comes up to the mic for some input

A hot topic lately is that of having a live operator answer calls coming to your business. Jerry has some recent experience to offer
Karen from Answer Connect helps fill in additional details

Will O'Neal of Mid Atlantic Computer Solutions throws his experience into the ring when it comes to referrals

Michael Thompson from Origin 84 offers a wonderful idea of a weighty certificate that hangs in his client offices

Richard Wingfield of Envision Design opens the discussion about reaching out to and working with local Apple Stores

Dennis Nolan of Cirrus Partners seconds the level of importance working with the stores.  He also has a great handmade thank you that he offers to his clients.

Jason Dettbarn of Addigy and Justin Esgar (our host!) offer additional tools and references 

JD Strong reminds us to look at our existing customers

Jerry and Sam accidentally discover that you can daisy chain MacBook Pros via USB-C and charge them both!

Backup solutions are discussed and their pros & cons are weighed on air

Sam shares a scary story where a macOS Server upgrade went sideways

Joe's iPhone travel tips!

Thanks to Ryan Grimes, who suggested the WattBox for IP controllable power conditioners - https://www.onaisle8.com/shop/en/snapit/PowerOverview

Remie Cremers of Super Remie wonders about the CCP crew's collective experience

Congratulations to our winners of the Seagate IronWolf Drives Giveaway!
http://www.seagate.com/internal-hard-drives/hdd/ironwolf/
Winners - Howard Mullineck - http://wefixyourmac.com/We_Fix_Your_Mac/index.html -----
John Pawelchak - Cohort Networks Inc - http://cohort.net

209: Nights of the Residential Roundtable - Part Two

Meet our guests for the Residential Roundtable discussion:

Adam Rice - With 18 years' experience in IT, web development, and project management, Adam solves technology problems and design technology solutions for home users and small businesses. He also coaches individuals in time & task management and organization.
http://adamrice.org
@adamriceorg

Andy Espo of Call Andy Macintosh Consulting - With small business and high-end residential as their market focus, Call Andy Macintosh Consulting provides strategic technology and process management consulting along with installation and support for Macintosh computers, iOS deployment and networks.
http://www.callandy.com
@andyespo

Remie Cremers of Super Remie - Remie has been using Apple products since 2008 and loved it so much that he decided to make a job out of it.  In 2013 he started Super Remie.  Whether you need advice, a workshop, or a complete installing of all of your hard- and software, he's your man.
https://superremie.nl
@RemieCremers

206: Eating the Residential Crow

This week, we are proud to be sponsored by Watchman Monitoring

Topics:

Jerry talks about eating "residential crow" to invite more work on the residential side

Some of the pitfalls and challenges of a residential client are discussed

Jerry provides details of the agreement he has his clients sign before beginning work

"Ever since you left..." is a phrase that is heard often in our world

Animals provide their own challenges but it doesn't just happen in the residential space

Thick skin is a necessity in this business

Alfred is Jerry's go to productivity app for macOS:
https://www.alfredapp.com

Joe provides some follow up about Promise Pegasus & OWC ThunderBay from last week's show with Kevin Ginger

Synology NAS & Seagate drives come up and specifically, Jerry gives us his thoughts on Seagate's IronWolf Health Management:
http://blog.seagate.com/business/how-to-boost-nas-health-ironwolf-health-management-and-synology-nas/

Come join us at ACES this year and attend our live show for a chance to win a 6 TB IronWolf drive from Seagate!

Listener Feedback:

Tim Hannon offers some advice on acquiring new clients.  Ask your vendors and other professionals for referrals to other clients and build a network.

Daniel Escobar gave us a funny anecdote about a certain keyboard shortcut

Jerry has the opportunity to use the QuickTime feature that allows you to see an iOS device remotely when plugged into a Mac.  Joe chimes in with a story of his own.

 It brings up the topic of built-in apps allowing to be removed from iOS

Yahoo offers an account key feature to increase security of their services

205: A Square With Rounded Corners

Topics:

Jerry picked up a USB-C to Ethernet adapter with "groovy" lights
-Anker USB-C Gigabit Ethernet Adapter

Some Apple Watch discussion with regards to unlocking your Mac and updating

Sam & Jerry get into some iCloud Family Sharing and Child Apple ID issues

Jerry recommends a couple of apps for extracting data from iOS devices:
-ecamm PhoneView: http://www.ecamm.com/mac/phoneview/
-iMazing: https://imazing.com

Jerry provides live tech support for iOS storage issues due to a large Photos library

Joe demos Circle with Disney and have a successful presentation at a local school
-https://meetcircle.com
-Now they offer Circle Go for outside of the home network: https://meetcircle.com/circle-go/

Jerry recounts a story of a client diagnosing a "rogue IP" on their network

Joe's client has QB issues and deals with phony tech support.  It brings up the common issue of fake sites in legitimate Google searches.

The guys talk about the level of FUD (Fear Uncertainty and Doubt) amongst people with regards to technology

Aw Snap! - Joe brings up his disdain for Google Chrome's error messages

Our call for feedback about joining the Apple Consultant Network (or not) was answered by our listeners and brings about some discussion

202: Live With Justin Esgar of ACES Conference & KGinger Consulting

Topics:

Command Control Power is sponsored this week by ProSoft Engineering, makers of Drive Genius & Data Rescue. Visit www.prosofteng.com/ccp to save $100 on your professional upgrade license or $50 off a personal license.  If you are new to Drive Genius, use coupon code DGDR132 to purchase a new license.

-Sam has been replaced!  Kevin Ginger joins the show in an official co-host capacity

-We also welcome Justin Esgar to the show to talk about the upcoming Aces Conference. Justin talks about the lineup and the impressive list of speakers.  

---Sign up for a half hour session to talk 1-on-1 about business consulting with Jennifer or Mike.  
The Pumpkin Plan: A Simple Strategy to Grow a Remarkable Business in Any Field
-By Mike Michalowicz
http://amzn.to/2nlXQPO
---Proactive certification with Allen Hancock of Watchman Monitoring

-Jerry grills Kevin on how often he is on Slack.  He is always there to support his fellow consultants.

-Kevin discusses issues with OWC Aura drives and a viable replacement in a flush mounted SD card carrier.  It’s especially useful for additional storage for iTunes or Photos libraries.

-BASEQI aluminum microSD Adapter for MacBook Air 13" and MacBook Pro 13"/15"
http://amzn.to/2oh1YQw

-SanDisk Ultra 200GB Micro SD (SDSDQUAN-200G-G4A) 
http://amzn.to/2nT5eyu

-Kevin also discusses his client base, which is mostly full MSP businesses clients. 

-Being a one man shop, he is considering hiring and an admin looks to be on the radar for the next hire.

-You can find Kevin and his business at www.kginger.com or on Twitter @kginger_cons

-A big thank you to all of our Patreon sponsors!  Listen for an update to how Patreon sponsorship works and how it affects access to the back catalog of show.

200: Not So - Off The Rails!

Topics:

-PsiMac is hiring! Judy offers up details about a full time consulting position at their Norwalk, CT office.

-Jerry, Joe & Sam get together for a rare in person show to celebrate 200 episodes and it goes...well it goes ok. We would like to thank our good friend Tom Bridge for putting us in touch with James Smith.  James was instrumental in making the show sound listenable after a very rough recording (it gets better about 20 minutes in).

-Jerry serenades the group and the audience at the opening of the show

-The team discusses a pre-show Google Hangout experience with some of our dedicated listeners

-A little reminiscing and trips down memory lane about the show's humble beginnings

-Down to business, Jerry goes in to a story about Gmail and Outlook 2011 security settings

-A dialogue opens up about cellular carriers and their plans.  And how to avoid higher chargers.

IMG_8947.jpg

-Sam's daughter helps the CCP crew ring in show 200 with a batch of cupcakes

-Don't forget to join us at Aces Conference this year, where we will hold a very special live show!
www.acesconf.com

-Sam got hot under the collar dealing with a client's poor planning and working with another vendor

-One of Joe's show ideas, "Residential Roundtable" gets a conversation going

-After Joe brings up another show idea, Sam's back on the couch to talk about the need for office space.  Joe offers up some of his experiences in his years in his own space.

-Admin or no admin? That topic comes up again as a point of focus for the next hire in a small business.

-Access to our back catalog will now only be available to our Patreon sponsors.  Please take a moment to visit our Patreon site and consider contributing to the show.  Thanks for listening!

 

196: Phil Schilmer Calls Apple Support

- We're sponsored this week by:

Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

You can visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show! 

Topics:

-Jerry records an encounter with an organization claiming to be Apple support.  "Phil Schilmer" takes the bait.

-After receiving a routing call to setup Windows in Bootcamp, Jerry has some hurdles.
Set up a Windows partition on your Mac: 

-Joe puts a call out to non-ACN listeners to hear your story.  Email or tweet us!

-Sam has a client struggling to understand the value of his MSP model.

-Needing to provide employee monitoring for a client, Jerry researches and reports on ActivTrak

-Services like CrashPlan provide cloud based backup, but what about when it's time to restore?  Jerry has to suffer through that slow process.

-Why do end users close the TeamViewer Quick Support window after giving credentials?

-The CCP crew discusses the pros and cons of selling used equipment on eBay.  Jerry tries to organize a tech tag sale.

-Jerry and Sam work together over the weekend to correct an issue with Rumpus running on macOS Server 5. 
http://www.maxum.com/Rumpus/Blog/OSXServer5Conflicts.html

-Refer back to Episode 079 to hear all about Rumpus from its creator, John O'Fallon of Maxum Development.

195: A Friend Of My Nephew Does Our IT Work

Topics:

-Sam has some follow up (or lack there of) from his sketchy router story on show 194.  He also discusses the perils of working with "a friend's nephew".

-Jerry poses a question to the group about spending long days on-site.

-Joe deals with the frustration of dealing with clients that don't respect your time.

-Sam gets bitten by non-responsive Macs due to a security update not being applied: https://support.apple.com/kb/DL1908?locale=en_US.  The story turns out to be a win for Sam and Addigy.

Take a look at Addigy for yourself and give it a test drive.

-Sierra Tip of the week - A Finder preference to keep Folders on top when sorting by name

-Did you Patreon supporters receive your tattoos?  If not, send us your address to receive them.

-Joe has a snafu when changing the main email address for an Apple ID.  He shares it as a PSA for our listeners.

-Sam shares an odd iCloud Family Sharing story in the hopes that someone out there has some thoughts...

-Not to be outdone, Joe describes a situation where a customer's devices are showing a two factor authentication prompt seemingly random.