633: A Latte About Apple: Commando, Convos, and Coffee
/In this episode of Command Control Power, Joe and Sam catch up after attending a confidential Apple Technical Summit. They discuss the event’s highlights, including networking opportunities and technical presentations. Sam shares his experience improving a client's old IT setup, moving them to modern managed services and security practices. Joe dives into his quest for an ideal phone solution with group SMS capabilities, ultimately considering sticking with RingCentral due to recent features supported by AI. The episode also touches on the importance and challenges of maintaining high-quality internet service at a fair price and explores the potential environmental impact of AI note-taking.
00:00 Introduction and Hosts Reunion
00:15 NDA Event and Apple Summit
01:31 Networking and Connections
03:01 San Jose and Big Basin Adventures
06:18 Technical Summit Insights
09:12 Funny Poolside Moments
11:03 Caseless Phones and Engineering Marvels
16:31 Coffee Talk and AeroPress Trivia
25:22 Billing Challenges and Solutions
28:29 Client Negotiations and Agreement
28:55 Email Security and Phishing
29:52 Security Training and Awareness
31:30 New Client with Technical Debt
33:45 Managed Services Plan Pitch
37:41 AI in Client Communication
38:32 Phone Service Saga
51:34 Optimum Fiber and Internet Deals
56:49 Concluding Thoughts and Future Topics