-Special thanks to Puelle Design in Portland, Maine for hosting Joe's mobile recording studio this week.
-Joe is in the Northeast! He is visiting family for some milestones before heading on the road again
-Jerry is in the midst of a move to a new home and new headquarters of MacWorks. He calls it the reverse Green Acres.
-After having a car mishap, Jerry discovers CarPlay in his rental car
-A recurring theme for our show has been value based billing and, of course managed services plans. Joe & Jerry share ideas about their formulas for monthly billing. Ideas like billing per user or per device, preset hours per month, and services used are among the topics of discussion.
-Prepaid discounts are an enticing way for clients to buy in to ongoing services. “Monthly check-ins” are also something that clients seem to be drawn to.
-Do you install Watchman Monitoring on client devices for free as a “loss leader” or break even point? What happens if you end the relationship?
-Jerry has a couple of funny client anecdotes with his classic impersonations
-He also has his fair share of gripes
-Joe's client had an issue in Calendar on her Mac: "The server responded with an error. There is insufficient storage space for "event title" in "calendar name" in account "iCloud". The choices were Try Again, Ignore, or Revert to Server. He removed a calendar she didn't need that only had a few events on it, and it solved the problem. Then we added a few tests, and she seemed to hit the limit again. We then moved a calendar with a lot of events to a local On My Mac calendar for archival purposes, and instructed the client to move needed events back onto a calendar on the server. Hasn't happened since.