Topics:

-The crew starts off the show by discussing Multiple PSAs

-Jerry is able to turn a break/fix client into recurring revenue. He describes the story of attempting to restore from backup and the hoops he had to jump through to get the job done

-Both Joe and Jerry I talk about the dangers of excluding folders from a time machine back up

-Thanks to Mike Bombeck at Carbon Copy Cloner, Jerry is able to follow steps to downgrade a fusion drive on APFS
https://bombich.com/kb/ccc5/downgrading-apfs-formatted-fusion-volume-from-mojave

-Since Jerry‘s client had updated their operating system on their own, Joe describes the dangers of downgrading and suggests spending that consulting time moving the client forward to the current OS

-An offshoot of Jerry’s Time Machine discussion is APFS conversion and how this process is different in Mojave

-Jerry reveals a bit about how he bills his managed service clients and they discuss the pros and cons of various billing methods

-On the heels of the downgrading conversation, Joe describes having to reinstall High Sierra in order to get Safari working again. Jerry wonders if using Pacifist by Charlesoft would allow viewing the packages in the macOS Installer: https://www.charlessoft.com

-As Joe goes into a story about managing multiple Photos libraries, he discovers that this client has a short lived product called Bevy to centralize their photos.

-Jerry wants to know if he used Power Photos to get the job done
https://www.fatcatsoftware.com/powerphotos/

-Joe delivers a prime example of the standards that his company adheres to by investigating and diagnosing files on a linux device and coming away with the win in converting them to jpg to be used in Photos

-Joe reveals a hidden gem in the Finder which allows batch renaming files