🔒 Patreon Special
IT Pros: exclusive shows await you on Patreon, focusing on the more challenging aspects of running your practice and working with clients and employees.
635: Adventures in Affiliate Limbo and the $37 Jackpot
/In this episode of Command Control Power, the hosts discuss their patron-only content, focusing on tech insights they share for members. They delve into affiliate marketing with Amazon, highlighting successes and challenges. They reveal frustrations with Amazon affiliates and share tricks to navigate these programs more effectively. They discuss reliability issues with Ubiquiti products, and methods to manage and troubleshoot home networking issues. The episode also touches upon data recovery services, emphasizing experiences with Drive Savers. Listeners get a mix of tech tips, troubleshooting hacks, and behind-the-scenes insights.
00:00 Introduction and Patron-Only Content Teaser
01:48 Amazon Affiliates Marketing Update
02:26 Challenges with Amazon Affiliates
03:46 Affiliate Marketing Strategies and Recommendations
19:33 Data Recovery Services and Experiences
29:28 Client Equipment Purchases and Vendor Relationships
31:06 Client Misunderstandings and Vendor Expectations
31:26 Dealing with Hardware Markups and Transparency
32:18 Client Insistence on Specific Products
33:01 Balancing Client Savings and Business Revenue
36:41 Technical Issues with Screen Sharing and Command Tab
39:09 Monitor Resolution and Better Display App
43:46 Residential Client WiFi Troubleshooting
47:09 Issues with ISP Equipment and Double NAT
50:55 Preview App and Text Edit Issues
52:30 Ending Support for Older Systems and Protocols
56:19 Conclusion and Patreon Support
Best Of CCP - 295: Change Up The Usual
/Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
633: A Latte About Apple: Commando, Convos, and Coffee
/In this episode of Command Control Power, Joe and Sam catch up after attending a confidential Apple Technical Summit. They discuss the event’s highlights, including networking opportunities and technical presentations. Sam shares his experience improving a client's old IT setup, moving them to modern managed services and security practices. Joe dives into his quest for an ideal phone solution with group SMS capabilities, ultimately considering sticking with RingCentral due to recent features supported by AI. The episode also touches on the importance and challenges of maintaining high-quality internet service at a fair price and explores the potential environmental impact of AI note-taking.
00:00 Introduction and Hosts Reunion
00:15 NDA Event and Apple Summit
01:31 Networking and Connections
03:01 San Jose and Big Basin Adventures
06:18 Technical Summit Insights
09:12 Funny Poolside Moments
11:03 Caseless Phones and Engineering Marvels
16:31 Coffee Talk and AeroPress Trivia
25:22 Billing Challenges and Solutions
28:29 Client Negotiations and Agreement
28:55 Email Security and Phishing
29:52 Security Training and Awareness
31:30 New Client with Technical Debt
33:45 Managed Services Plan Pitch
37:41 AI in Client Communication
38:32 Phone Service Saga
51:34 Optimum Fiber and Internet Deals
56:49 Concluding Thoughts and Future Topics
632: Patched Up and Better Than Ever
/In this episode, the hosts of Command Control Power discuss a range of IT management topics including the challenges of scheduling in summer, handling client updates with Electrona’s Patch and Addigy’s prebuilt apps, and the intricacies of using Microsoft Outlook. They explore the benefits and drawbacks of these different tools, including how to streamline updates and ensure clients' systems are running smoothly. The conversation also dives into hands-on experiences and technical steps for deploying effective IT solutions, backed by insights from their experiences and interactions with support teams. Additionally, new features like mobile application management in Intune are highlighted for their potential to enhance device security without full MDM enrollment. The episode wraps up with a discussion on the usefulness of different menu bar apps and support methods.
00:00 Introduction and Catching Up
00:11 Client Visits and Scheduling Challenges
01:42 SonicWall Upgrade Troubles
07:27 Beta Software Experiences
09:12 Patch and Software Updates
24:14 Understanding Prebuilt Apps and Configuration Profiles
24:59 Consolidating Management Platforms
25:46 Exploring New Products and Trials
26:31 Patch Management and Menu Bar Customization
29:33 Client Interaction and Support Strategies
38:33 Intune and Mobile Application Management
40:51 Outlook vs. Apple Mail
49:41 Wrapping Up and Patreon Support
631: Monitor Mayhem and the Search for the Perfect Pixel
/In this episode of Command Control Power, the hosts discuss their experiences with various monitor setups, emphasizing ultra-wide and large screens, while exploring technical issues and preferences. They dive into topics such as monitor pixel density, enhanced connectivity settings for Unifi networks, and share personal anecdotes about client interactions and equipment setups. The episode also includes light humor and listener engagement, underscoring the blend of technical insights and casual conversation that characterizes the show.
00:00 Introduction and Greetings
00:11 Monitor Preferences and Recommendations
01:50 Client Interaction and Monitor Shaming
02:50 Exploring Ultra-Wide Monitors
04:28 Remote Upgrades for Clients
10:47 Adjusting Monitor Settings for Clarity
15:37 Comparing Monitor Specifications
26:29 The Cost of Standard Glass
26:38 Living Room Office Setup
27:16 Choosing the Right Monitor
30:08 Apple TV and Aspect Ratios
33:01 Monitor vs TV Debate
38:37 Monitor Control App Insights
40:55 Unify Network Issues
50:44 Wrapping Up with Humor