597: Caught in the Cloud: Backup Battles and Cyber Scams

In this episode of Command Control Power, the hosts delve into various technical and customer service issues they have encountered recently. They start with a detailed rant about Backblaze’s abrupt change in their prorated refund policy, which affected the way they manage client licenses. The conversation shifts to issues with Amazon's high-value electronics return policy, and Sam shares a frustrating story about dealing with a delayed and ultimately lost iPhone shipment. Joe recounts a complicated man-in-the-middle scam involving Microsoft 365 and Dropbox, highlighting the challenges of protecting clients from evolving security threats. The episode ends with a discussion about Apple Business Connect and their stringent logo approval process, and a short review of the action-packed movie 'The Beekeeper'.

00:00 Introduction and Opening Remarks

00:08 Customer Support Rant: Backblaze Experience

01:26 Policy Changes and Their Impact

03:34 Challenges with Backblaze Services

12:09 Affiliate Program Issues

16:21 Amazon Return Policy Frustrations

21:26 iPhone Delivery Nightmare

27:37 AppleCare Plus Trade-In Saga

30:11 AI Response and Trade-In Deals

31:12 Apple Business Connect Webinar

33:10 Logo Upload Struggles

37:08 Verified Logo Program

41:24 Microsoft and Dropbox Scam

48:51 Scam Prevention and Security Measures

01:00:13 Scams from Nigeria and India

01:02:04 Conclusion and Movie Recommendation

Best of CCP - Give Your Dough To The Baker

595: Unraveling Unifi: From Overseas Travels to Technical Troubles

In this episode of Command Control Power, the team delves into recent UniFi updates, touches on managing Sonos integrations, and shares on-the-ground troubleshooting experiences. Sam talks about his recent trip to China and Japan, where he experienced both work-related and leisure activities, stunning cityscapes, and unique cultural experiences. Dive into practical solutions for UniFi network setup, Wi-Fi optimization tips, and an intriguing look into Sam's efforts to manage a large-scale UniFi and Sonos deployment. They also explore unusual issues with mounting plates, power problems, and tips for effectively handling network gear. Join the conversation for an informative blend of tech insights and travel stories.

00:00 Introduction and Episode Overview

00:43 Sam's Overseas Adventure

01:31 Exploring Tokyo's Unique Culture

06:45 Shanghai's People's Park and Atlas Obscura

08:57 UniFi and Sonos Updates

10:47 UniFi Home Office Upgrade

27:51 Wi-Fi Mysteries and Adjustments

29:19 Site Survey and Installation Challenges

30:16 Access Points Going Offline

32:38 Mounting Plate Issues

39:33 Power Cycling Solutions

48:42 Sonos and UniFi Best Practices

52:22 Conclusion and Patreon Promotion

594: Navigating Apple's Changing Ecosystem and the Future of Tech Support

In this episode of Command Control Power, Joe and Jerry discuss a range of topics related to recent changes in iOS, macOS, and Apple's overall ecosystem. They delve into the complexities introduced by incremental and major updates, particularly iOS 18 and Ventura, and how these updates impact their work with clients. They also explore the practicality of using features like cognitive accessibility, magic links for password replacement, and passkeys. Both share experiences with frustrating tech issues, such as incorrect autocorrections and overly complicated return policies for electronics. They reflect on how rising expectations from both users and shareholders drive the incessant introduction of new features and how this affects daily usage and tech support.

Introduction and Catching Up

Navigating iOS Changes

Frustrations with Technology Updates

Tech Tips and Tricks

Accessibility Features for Elderly Users

Amazon Return Policy Changes

Addigy and Migration Assistant Tips

MagSafe Charging Challenges

iCloud Backup vs Direct Transfer

Cable Transfer Realities

App Reinstallation Annoyances

Authenticator Apps and Two-Factor Authentication

Password Management Woes

Magic Links vs Passwords

Passkeys and Password Managers

Apple's AI and Typing Frustrations

Closing Thoughts and Client Engagement

593: Navigating IT's Past and Future with Tim Nyberg of The MacGuys+

A Journey Through Mac Support with Tim Nyberg

In this episode of Command Control Power, hosts welcome Tim Nyberg of The Mac Guys + as he shares his extensive journey in Mac support, starting back in the early 90s. Tim recounts his early fascination with technology, from overclocking a Commodore 64 to managing the first round of Macintosh computers at his college newspaper. He provides insights into the evolution of Mac operating systems and the challenges of adapting to new technologies over decades. Tim also discusses the benefits and intricacies of running a remote support business, the importance of client engagement, and efficient business operations. The conversation explores tools like Addigy, RepairShopper, and Watchman Monitoring, touching on security practices and the need for comprehensive and affordable security audits for clients. The episode offers valuable lessons on adapting to technological changes, maintaining client relationships, and optimizing remote IT support.

Introduction and Welcome

Tim's Early Tech Adventures

College Days and Early Mac Experiences

Evolution of Design Software

SCSI Troubles and Early Mac Troubleshooting

Transition to OS X

Staying Current in Tech

Remote Work and Tools

Client Engagement Strategies

Streamlining Remote Work

The Pros and Cons of Repair Shopper

Exploring Alternatives to Repair Shopper

The Value of Community in Tech Tools

Balancing Business and Lifestyle

Security Audits and Tools

Reflections on the Tech Industry

Closing Thoughts and Future Plans

Best Of CCP - Interview with Dr. Howard Oakley of The Eclectic Light Company

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.