Recovered MacBook, Client Trust, and Preparing for Rosetta 2’s Phaseout

In this episode of Command Control Power, Sam and Joe discuss being short-staffed while covering client onboarding and ticket work, and how client relationships shift when a different technician becomes the main contact. Joe recounts a new small boutique client raising concerns about him having passwords, leading to credential changes and enabling MFA, plus a quick non-technical win fixing a poorly positioned VoIP phone stand. They address HomePod/Apple Music use in a business and disabling personal content requests, suggesting services like Spotify instead. Joe shares a case where a “stolen” MacBook Air was recovered via Delta’s lost-and-found because his MDM login window message showed company contact info; he used Adigy monitoring to track online status and IP changes, then arranged an Apple trade-in-value credit path for the recovered device. They close with upcoming macOS 28 changes: Rosetta 2 removal and loss of support for encrypted HFS+ volumes, recommending reporting to identify Intel apps and demonstrating MDM value to clients.

00:00 Cold Open And Introductions

00:17 Covering For Matt

01:31 Client Handoffs And Trust

04:49 Passwords And MFA Talk

06:55 The VoIP Phone Fix

08:13 HomePods In The Office

13:34 Small Biz Vs Enterprise Vibes

15:38 Adequate Survey And Anonymity

18:09 Music Tangent And Genre Debates

23:25 Back To Tech Teaser

23:33 Stolen Mac Recovery

24:23 Lost Device Monitoring