In this episode of Command Control Power, the hosts discuss the hustle of their busy January, including managing clients during holiday breaks. They share insights on employing external support teams, retaining work efficiency without a full-time replacement, and offering priority support services for high-demand clients. They dive into domain management stories, highlighting positive and negative interactions with GoDaddy. The hosts also explore the hidden functionality of Apple’s backtrack feature and share frustrations about the all trails app. Join them for a mix of practical advice, tech tips, and candid commentary on managing IT work and client needs.

00:00 Introduction and Holiday Recap

00:44 Managing Client Support During Holidays

02:09 Outsourcing Support Services

03:40 Implementing Support Team and Workflow

07:07 Client Feedback and Adaptations

08:59 Priority Support and New Services

13:31 AI and Automation in Client Support

20:26 Domain Management and SEO Challenges

30:58 GoDaddy's Unexpected Favor

32:53 Navigating Domain Transfers

37:35 Apple's Hand Warmer Idea

38:22 Apple TV Screenshot Trick