Weekly shows every Tuesday – since 2013!

Your Apple consultancy can sponsor the show!


235: The Lazy Man Migration Assistant

TOPICS:

• Joe wonders: how many clients have gotten the wrong impression when you give them the recommendation "Just use 1Password.”

foto-wtf-mac-grande-starbucks.jpg

• iLugger: https://www.ilugger.com/

• Joe reveals another boneheaded move during his company's email migration – learn from his mistake! He exported contacts to a vCard file, but forgot to turn on Export Notes in Contacts app preferences

• CodeTwo Exchange Sync
https://m.codetwo.com/exchange-folder-sync

• The Mac CRM & Project Management app trusted by busy teams.
https://daylitemac.com

• thanks to listener Tim Hannon for the courteous correction about the pronunciation of patron Steve Sorbo's business name, Mac SOS

RAMDoubler.jpg

• Resolve issues caused by changing the permissions of items in your home folder
Repair Permissions - https://support.apple.com/en-us/HT203538

• how to enable Apple Remote Desktop (ARD) using the kickstart command on the command line:
https://support.apple.com/en-us/HT201710

Screen Shot 2017-10-27 at 9.23.55 AM.png

• Joe walks through his process of migrating data to a new iMac running High Sierra, which provided validation for many consultants best practice for a successful migration. The Migration Assistant built into Setup Assistant didn’t work even after repairing the source drive, rebuilding the source disk directory, letting it calculate the space needed for all items first, etc. Creating a Temp user account, installing all software updates on the destination machine first (just iTunes in this case), and perhaps most importantly using Migration Assistant in the Utilities folder is what finally yielded a successful migration

• Joe offers a bonus migration tip. If you're unable to delete a user account in High Sierra, this helped, surprisingly: https://discussions.apple.com/thread/8087348?start=0&tstart=0

234: Letting The Fox Into The Henhouse

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

TOPICS:

Michael Thomsen, Director, Origin84 writes:
 

"I think that this is a particular time of year leading into the Christmas period where people can become a bit testy and start demanding things be done faster than usual for the arbitrary "have it in before the holiday" deadlines. Probably harder still in the NH given you're also headed into Fall/Winter.

Off-boarding is a great topic, and a fine art. Until you've had some experience with the good and bad it can be a minefield - especially if it was not your decision to end the relationship. 

As an anecdote we've just lost a contract for a fully Mac design client with on prem storage to a generic 'Cloud Services and Support Provider' who is going to save the company "thousands of dollars" per month by deprecating the on prem storage by moving them to Dropbox Business. 

While this was not what we would recommend or support it ultimately is the businesses decision however we have taken great pride in developing a rigorous but simple and straightforward off-board process more thorough than the new vendors on-boarding process - which in turn has caused some significant questions to be raised whether the new solution and vendor are fit for the job. 

We will continue to take the high road until we part ways, because ultimately once you're not working with a client the only thing they really remember is the way things were left when you walked out."

- Sam's Birthday 

- Apple "Hand Off" Mysterious Hack?

- Apple Genius Bar Diagnosis And Fixes

- High Sierra Installer Being Pushed Out By Apple

- Time Machine Glitch and Fix - Users seeing an error: URLs with the type "file:" are not supported, solved by changing name of Time Capsule disk; old name had a single quote in it

- Apple Watch Player - https://itunes.apple.com/us/app/watch-player/id1170672458?mt=8

- Clients Replacing Routers

- Apple vs Watchman - Identifying Hard Drive Errors and Sending your Client To the Apple Store

- Think twice before encrypting your HFS+ volumes on High Sierra
https://bombich.com/blog/2017/09/29/think-twice-before-encrypting-your-hfs-volumes-on-high-sierra

233: If I Could Turn Back Time

November 7, 2017

TOPICS:

- Sometimes sharing music in Apple Music using Messages doesn't work. Workaround: use "Copy" or maybe AirDrop works

- Discussion surrounding Apple Music, iTunes Match and streaming music.

- SpaceX lands rocket at sea, makes history - https://www.youtube.com/watch?v=lEr9cPpuAx8

- followup on Joe's migration to G Suite: I've stopped seeing progress bars and large numbers counting up and down in my sleep, and I've stopped having nightmares about drag and drop targets
SHARED CONTACTS FOR GMAIL - https://www.gmailsharedcontacts.com

 when cleaning up old mail using your IMAP client with Gmail:

1) "When I mark a message in IMAP as deleted": change to "Auto-Expunge off - Wait for the client to update the server."

2) When a message is marked as deleted and expunged from the last visible IMAP folder: change to "Move the message to the Trash"

3) Under the Labels section, remove the check mark next to All Mail and Important so that those labels will not show in IMAP

- Sam tells about a client sending out bulk emails and wishing to set up their own email server.

- Joe Share his thoughts on his new iPhone X

- Sam shares a story about declining service to a potential problem client.

- Joe shares a story about helping a client hide selfie photos
ImageOptim makes images load faster - https://imageoptim.com/mac

- We'd like to thank all of our Patreon sponsors for their tremendous support of Command Control Power. You really help make the show possible. We've talked about burnout recently... This show has been a labor of love, and your support sends a signal that you appreciate what we're doing so it really helps encourage us to keep doing it and putting out a show every single week. We've released over 232 episodes over the course of the last four years! We really appreciate all 40 of our patrons. For this monthly live episode, we'd like to specifically thank those patrons that pledge at a certain level. You truly make the show possible and we really appreciate it.

-A big thank you to all of our Patreon sponsors!

-A big thank you to all of our Patreon sponsors!

232: CalDav Migration Madness & A Lost Package Perfect Storm

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

TOPICS:

CS-1hIWWoAAGeFt.png

- Joe's switch to Google G Suite: BusyCal list view, 9999 days, sort by repeating events, calendar, etc.; Google Calendar: how are the interface arrows still not Retina?!

BusyCal took about 5 hours to delete all calendar events on Google G Suite, to reset calendar database (to resolve duplication without having to delete recreate all calendars and reconfigure all sharing settings)

Empty Trash in each of Google Calendars

Two Options in BusyCal: Option 1) File: Import (imports to a new local calendar), can be adjusted, reviewed, split, etc. locally and then events dragged and dropped into calendars on server; or Option 2) Drag and drop .ics file onto BusyCal icon in Dock, choose existing server calendar to import into

Google Calendar adds gross text to the end of the Notes field on every calendar event by default, unless you turn off this feature first:

-::~:~::~:~:~:~:~:~:~:~:~:~:~:~:~:~:~:~:~:~:~:~:~:~:~:~:~:~:~:~:~:~:~:~:~:~:~:~::~:~::-

Please do not edit this section of the description.

This event has a Google Hangouts video call.

Join: https://plus.google.com/hangouts/_/psimac.com/joe...

Gmail can only delegate the entire email account, rather than specific mailboxes (maybe because there's no concept of "Mailboxes", only "Labels"?). Does it even show in IMAP?

231: Grant BigLanik Easy Access

October 24, 2017

TOPICS:

• shout out to longtime supporter Kevin Ginger of kGinger Consulting

• Thanks to longtime listener Dave Provine for some followup: "The solution to /private/var/folders is to be sure not to delete the *zz* folder inside. You can vaporize everything else, and the *contents* of zz, but leave the zz folder in there (or recreate it)." See also the show notes from Episode 182: "Tell Me About The Cloud" and Episode 191: "Cause & Effect"

• Sam shouts out from the JNUC Conference in Minneapolis, MN.

• Jerry and Joe share parallel stories dealing with MacBook Pro failures while under our care

• Jerry recounts three recent calls where clients claimed they were “hacked”, including installing a profile on an IOS device via this weather site

http://myaccurateforecast.com

https://www.dropbox.com/s/wjwt7c48guzg97g/MyAccurateForecast_com.pdf?dl=0

BigLanik.jpg

• Jerry shares a TeamViewer vulnerability regarding previous installation of the Team Viewer app on a PC

• Jerry has a recent incident where a residential clean 2012 MacBook Pro Retina massively fails during updates.



• Joe recounts his MacBook Pro Repair for a business client and teh conversation centers around responsibilities and trust.

• Finally Joe and Jerry wind up discussing problem clients and how to terminate the relationship.

230: Addigy Update - Jason Dettbarn / Founder & CEO of Addigy - Cloud Based Mac Management Platform

CCP proudly welcomes back Jason Dettbarn, founder & CEO of Addigy, a Cloud Based Mac Management Platform.  Addigy simplifies and streamlines the IT management of your Macs by providing a comprehensive approach to security & management for macOS.

Jason, discuses recent updates to Addigy and exciting new feature releases. In addition, discussion about Apple's new APFS and how it will affect the Addigy MSP platform in the future.

jason.jpg

Jason also discusses the recent KRACK, the recent WPA2 vulnerability. Read Jason's Blog post here: https://www.addigy.com/top-3-things-about-krack-vulnerability

Sign up for a free trial with Addigy: https://www.addigy.com/ccp

229: Interview wIth Taylor Boyko of SimpleMDM

October 10, 2017

TOPICS:

INTERVIEW:

SimpleMDM is the Apple iOS and macOS device manager that you've been waiting for. With modern, intuitive functionality, SimpleMDM gives you access to a cloud-hosted platform with advanced functionality usually reserved for convoluted enterprise suites. For instance, macOS native package installation, allowing you to install management tools like Chef, Munki or Puppet without having to install a cumbersome agent first. SimpleMDM provides additional features like location tracking, filevault key escrow, and support for multiple VPP and DEP accounts for integration into your zero-touch deployment workflow.

SimpleMDM sports a robust API, multiple admin users, 2-factor authentication and SAML support to integrate seamlessly with your admin environment.

Start your 30-day free trial today at SimpleMDM and have access to their US-based engineering team without having to deal with an aggressive sales team. Priced simply, with volume discounts, SimpleMDM won't require advanced math to calculate your annual spend. You can sign up to at simplemdm.com/ccp, and be sure to join #simplemdm in the Mac Admins Slack.

https://simplemdm.com/ccp

FOLLOWUP: 

225: Discussions By The Water Cooler

This episode is sponsored by Kalos Consulting, specialty recruiter and business partner of the Apple Consultants Network.

The Kalos team has over 20 years of combined experience in recruiting, and they made in a big splash in the IT space 18 months ago by becoming the only recruiter specializing in Apple’s FileMaker software. Kalos has since placed 17 developers in full-time roles, mostly with companies in the FileMaker Business Alliance. Good news travels fast, and Kalos was asked to extend its services to members of the Apple Consultants Network.

Their goal is to assist you in growing your business by finding the people you need to make that a reality. If your company specializes in Apple IT and you need help growing your team, or you’re an Apple consultant who wants to learn about new opportunities, give Kalos a call at 630.746.5626 for a free consultation. Find out more at KalosConsultingInc.com.

TOPICS:

- iPhone 6 Plus Replacement - Touch Disease 
http://www.businessinsider.com/iphone-6-plus-touch-disease-what-is-it-and-what-can-i-do-2016-10

- Max Headroom
https://en.wikipedia.org/wiki/Max_Headroom
https://youtu.be/cYdpOjletnc

Screen Shot 2017-09-16 at 8.31.19 AM.jpg

- Apple Magnetic Adapter Patent - USB-C To Magsafe
http://macs.ws/2h6oMAF

Important changes to the Dropbox public folder
Effective September 1, 2017, Dropbox Plus and Business users can no longer render HTML content, and the Public folder and its sharing functionality have been disabled
https://www.dropbox.com/help/files-folders/public-folder

- Amazon Web Services - S3
https://aws.amazon.com

AWS Free Usage Tier*
As part of the AWS Free Usage Tier, you can get started with Amazon S3 for free. Upon sign-up, new AWS customers receive 5 GB of Amazon S3 storage in the Standard Storage class, 20,000 Get Requests, 2,000 Put Requests, and 15 GB of data transfer out each month for one year.

tfc.png

- Connected Data Transporter Private Cloud File Sync and Share Appliance, Named Computer Technology Review Most Valuable Product (MVP) 2015 Award Winner
http://macs.ws/2h8Gjov

Support for all of the consumer-class Transporters ended on September 01, 2017.
https://helper.nexsansupport.com/tfc_support


Thanks again to Kalos Consulting for sponsoring Command Control Power! 

If your company specializes in Apple IT and you need help growing your team, or you’re an Apple consultant who wants to learn about new opportunities, give Kalos a call at 630.746.5626 for a free consultation. Find out more at KalosConsultingInc.com.

213: "Building your Brand" with Erin Bury - Managing Director of Eighty-Eight Agency

Erin Bury is senior agency leader and marketer & former startup journalist. She currently is Managing Director at Eighty-Eight, a Toronto-based creative communications agency that works with technology and consumer clients. Eighty-Eight Agency has appeared in AdWeek, AdAge, and dozens of other publications around the world, and they've worked with clients including Yellow Pages, Torstar, and multiple fast-growing startups.

Prior to Eighty-Eight, Erin was Managing Editor at BetaKit, a publication that reports on startups and innovation. She ran the editorial side, and put together research reports for the BetaKit Insights trend research product. Within months of launching, BetaKit was #32 on Techmeme’s top 100 tech publications in the world. 

Erin Bury is a journalism graduate who writes a column for the Financial Post, and has written for publications including The Globe and Mail, Business Insider, and Marketing Magazine. She comments frequently in the press about marketing and entrepreneurship, and has appeared in publications including The New York Times, Forbes, CNN, Profit, Inc., and Canadian Business. She also is a weekly tech commentator on CTV News.

Erin is a frequent speaker at events across North America, and is represented by the National Speakers Bureau. She has led workshops and hosted events for companies including Price Waterhouse Coopers, Square Canada, Microsoft Canada, and Jenny Craig. 

She was also named one of Marketing Magazine's top 30 Under 30 marketers, journalists & PR pros in August 2012. Find her on Twitter at @erinbury or email erin@eightyeightagency.com.

 

Here is Erin's Workbook - "10 keys to building a great personal brand" that she presented at the recent ACES Conference in Phoenix, AZ

 

 

 

This Episode Sponsored by:
Jamf Now: Jamf Now helps you manage your Apple devices from anywhere. You can configure settings, protect sensitive information, even lock or wipe a device — from anywhere. Jamf Now secures your stuff — so you can focus on your business instead. No IT expertise needed. Visit jamf.com/ccp for 3 free devices for life.

211: Live At The ACES Conference 2017 - “Esposito!”

Command Control Power Live at ACEs Conference 2017!

This special broadcast of Command Control Power is sponsored by:

Thank you to our sponsors!
Prosoft Engineering - Software made with excellence since 1984
Addigy - The Cloud Based Management Platform
Jamf Now - Setup, manage and protect Apple devices in minutes
Watchman Monitoring - We find problems before they find you
 

Topics:

Jerry shares a story about the his pitch towards residential clients and using an Amazon gift card as a referral bonus
#andyesposito of Call Andy offers his insight on this as well
Steve Sorbo of MacS.O.S. also comes up to the mic for some input

A hot topic lately is that of having a live operator answer calls coming to your business. Jerry has some recent experience to offer
Karen from Answer Connect helps fill in additional details

Will O'Neal of Mid Atlantic Computer Solutions throws his experience into the ring when it comes to referrals

Michael Thompson from Origin 84 offers a wonderful idea of a weighty certificate that hangs in his client offices

Richard Wingfield of Envision Design opens the discussion about reaching out to and working with local Apple Stores

Dennis Nolan of Cirrus Partners seconds the level of importance working with the stores.  He also has a great handmade thank you that he offers to his clients.

Jason Dettbarn of Addigy and Justin Esgar (our host!) offer additional tools and references 

JD Strong reminds us to look at our existing customers

Jerry and Sam accidentally discover that you can daisy chain MacBook Pros via USB-C and charge them both!

Backup solutions are discussed and their pros & cons are weighed on air

Sam shares a scary story where a macOS Server upgrade went sideways

Joe's iPhone travel tips!

Thanks to Ryan Grimes, who suggested the WattBox for IP controllable power conditioners - https://www.onaisle8.com/shop/en/snapit/PowerOverview

Remie Cremers of Super Remie wonders about the CCP crew's collective experience

Congratulations to our winners of the Seagate IronWolf Drives Giveaway!
http://www.seagate.com/internal-hard-drives/hdd/ironwolf/
Winners - Howard Mullineck - http://wefixyourmac.com/We_Fix_Your_Mac/index.html -----
John Pawelchak - Cohort Networks Inc - http://cohort.net

210: Managed Services - "A Look To The Future" with Jason Harrison of Harrison Technology Consulting

Jason Harrison, President of Harrison Technology Consulting of Nashville, NC

Jason Harrison, President of Harrison Technology Consulting of Nashville, NC
Think of HarrisonTech as your in-house IT department. Technology problems can have serious consequences for your company’s productivity, and we make it our goal to help you avoid that. We aim to foster long-term relationships with our clients, ensuring we understand the way you work and then equipping you with the tools you need to reach your goals. Our comprehensive, proactive and all-inclusive IT services will have you working more efficiently than ever, and driving greater return on investment than you imagined possible
jharrison@harrisontechconsulting.com
www.harrisontechconsulting.com

MSP 2.0? That's So 2007. Try MSP 4.0 On for Size
http://mspmentor.net/managed-services/msp-20-thats-so-2007-try-msp-40-size

Check out the book titled “Born To Stand Out”.  This was put together by the ICCA (Independent Computer Consultants Association)
-Born To Stand Out on Amazon

209: Nights of the Residential Roundtable - Part Two

Meet our guests for the Residential Roundtable discussion:

Adam Rice - With 18 years' experience in IT, web development, and project management, Adam solves technology problems and design technology solutions for home users and small businesses. He also coaches individuals in time & task management and organization.
http://adamrice.org
@adamriceorg

Andy Espo of Call Andy Macintosh Consulting - With small business and high-end residential as their market focus, Call Andy Macintosh Consulting provides strategic technology and process management consulting along with installation and support for Macintosh computers, iOS deployment and networks.
http://www.callandy.com
@andyespo

Remie Cremers of Super Remie - Remie has been using Apple products since 2008 and loved it so much that he decided to make a job out of it.  In 2013 he started Super Remie.  Whether you need advice, a workshop, or a complete installing of all of your hard- and software, he's your man.
https://superremie.nl
@RemieCremers

206: Eating the Residential Crow

This week, we are proud to be sponsored by Watchman Monitoring

Topics:

Jerry talks about eating "residential crow" to invite more work on the residential side

Some of the pitfalls and challenges of a residential client are discussed

Jerry provides details of the agreement he has his clients sign before beginning work

"Ever since you left..." is a phrase that is heard often in our world

Animals provide their own challenges but it doesn't just happen in the residential space

Thick skin is a necessity in this business

Alfred is Jerry's go to productivity app for macOS:
https://www.alfredapp.com

Joe provides some follow up about Promise Pegasus & OWC ThunderBay from last week's show with Kevin Ginger

Synology NAS & Seagate drives come up and specifically, Jerry gives us his thoughts on Seagate's IronWolf Health Management:
http://blog.seagate.com/business/how-to-boost-nas-health-ironwolf-health-management-and-synology-nas/

Come join us at ACES this year and attend our live show for a chance to win a 6 TB IronWolf drive from Seagate!

Listener Feedback:

Tim Hannon offers some advice on acquiring new clients.  Ask your vendors and other professionals for referrals to other clients and build a network.

Daniel Escobar gave us a funny anecdote about a certain keyboard shortcut

Jerry has the opportunity to use the QuickTime feature that allows you to see an iOS device remotely when plugged into a Mac.  Joe chimes in with a story of his own.

 It brings up the topic of built-in apps allowing to be removed from iOS

Yahoo offers an account key feature to increase security of their services

205: A Square With Rounded Corners

Topics:

Jerry picked up a USB-C to Ethernet adapter with "groovy" lights
-Anker USB-C Gigabit Ethernet Adapter

Some Apple Watch discussion with regards to unlocking your Mac and updating

Sam & Jerry get into some iCloud Family Sharing and Child Apple ID issues

Jerry recommends a couple of apps for extracting data from iOS devices:
-ecamm PhoneView: http://www.ecamm.com/mac/phoneview/
-iMazing: https://imazing.com

Jerry provides live tech support for iOS storage issues due to a large Photos library

Joe demos Circle with Disney and have a successful presentation at a local school
-https://meetcircle.com
-Now they offer Circle Go for outside of the home network: https://meetcircle.com/circle-go/

Jerry recounts a story of a client diagnosing a "rogue IP" on their network

Joe's client has QB issues and deals with phony tech support.  It brings up the common issue of fake sites in legitimate Google searches.

The guys talk about the level of FUD (Fear Uncertainty and Doubt) amongst people with regards to technology

Aw Snap! - Joe brings up his disdain for Google Chrome's error messages

Our call for feedback about joining the Apple Consultant Network (or not) was answered by our listeners and brings about some discussion

200: Not So - Off The Rails!

Topics:

-PsiMac is hiring! Judy offers up details about a full time consulting position at their Norwalk, CT office.

-Jerry, Joe & Sam get together for a rare in person show to celebrate 200 episodes and it goes...well it goes ok. We would like to thank our good friend Tom Bridge for putting us in touch with James Smith.  James was instrumental in making the show sound listenable after a very rough recording (it gets better about 20 minutes in).

-Jerry serenades the group and the audience at the opening of the show

-The team discusses a pre-show Google Hangout experience with some of our dedicated listeners

-A little reminiscing and trips down memory lane about the show's humble beginnings

-Down to business, Jerry goes in to a story about Gmail and Outlook 2011 security settings

-A dialogue opens up about cellular carriers and their plans.  And how to avoid higher chargers.

IMG_8947.jpg

-Sam's daughter helps the CCP crew ring in show 200 with a batch of cupcakes

-Don't forget to join us at Aces Conference this year, where we will hold a very special live show!
www.acesconf.com

-Sam got hot under the collar dealing with a client's poor planning and working with another vendor

-One of Joe's show ideas, "Residential Roundtable" gets a conversation going

-After Joe brings up another show idea, Sam's back on the couch to talk about the need for office space.  Joe offers up some of his experiences in his years in his own space.

-Admin or no admin? That topic comes up again as a point of focus for the next hire in a small business.

-Access to our back catalog will now only be available to our Patreon sponsors.  Please take a moment to visit our Patreon site and consider contributing to the show.  Thanks for listening!

 

194: Blowing Up Your Zendesk Tickets

Topics:

Sam's team worked on a 27" mid-2011 iMac with surprising results.  Could it have been the drive enclosure this whole time?

-Friend of the show Mike Dent (@mcdent) of Ubertechs provides some insight on his experiences using a different drive enclosure:  https://www.zapals.com/akasa-ak-hda-03-black-2-5-to-3-5-ssd-hdd-adapter.html
-Equally important is the thermal sensor: https://eshop.macsales.com/item/OWC/DIDIMACHDD11/

The rates conversation is revisited with each of the hosts bringing up their model for attracting MSP clients while not shying away from those "break/fix" clients.

Sam brings up a quick option to use Apple's Volume Purchase Program to purchase an app for a client when no credit card was on file.

While on the subject, he brings up a great little product for keeping volumes mounted even when the disconnect unexpectedly.  AutoMounter: https://itunes.apple.com/us/app/automounter/id1160435653?mt=12

An old favorite FTP app called Rumpus: 

Joe found an intriguing (and possibly dangerous) problem with power adapters for an iPad in the office.

During a slow period, Jerry shares his thoughts on Watchman monitoring and ZenDesk integration and particularly how to turn them in to billable work with clients.

Jerry found an odd Apple Mail issue where it was slow to launch.  Keychain related?

Sam shares a great tip about how to login to a non-admin account on a Mac when the screen is locked...only to find that this feature does not function in Sierra!  Thanks to Kevin Ginger for the quick research.
-https://www.jamf.com/jamf-nation/discussions/21385/unlock-standard-user-s-screensaver-as-admin-broken-in-10-12

Joe's client has an issue where Safari would not load any websites.  The fix related to reinstalling the Security Update 2016-003 Supplemental (10.11.6).

Little Flocker is highly recommended from Jerry for detecting and protecting a Mac from malware and other security concerns: https://www.littleflocker.com.  Comes from the mind of Jonathan Zdziarski https://www.zdziarski.com/blog/

Jerry experiences a "wonky" iPhone search issue.

Sam encounters an odd situation with static DNS values ending up in his network settings after visiting a client.  Jerry chimes in with the possibility of a hacked router.  Sam will follow up on that on a future show.

As a special bonus, Jerry shares a great kitchen tool called the Rapid Egg Cooker: http://amzn.to/2lsJaJb

190: Interview With Yochai Gal of the Boston TechCollective

Joe & Sam interview Yochai Gai of the Boston TechCollective, a worker-owned cooperative in the greater Boston area.  After working first independently and then with other organizations, Yochai founded and operated the San Francisco TechCollective in 2006.  In late 2012, he took that idea coast to coast and co-founded the Boston office.

The organizations were formed based on a simple, powerful idea: that tech experts, rather than managers, should be the ones in charge of a tech support enterprise.  Have a listen as we talk to Yochai about the business, structure and technical aspect as well.

https://bostontechcollective.com

187: "Merry Crimble!"

Recorded live on December 23, 2016

- When The Beatles Gave Fans A 'Crimble' Present
http://www.npr.org/2014/12/21/372257350/when-the-beatles-gave-fans-a-crimble-present

 

 

 

- We're sponsored this week by:

Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

watchman-monitoring.jpg

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

Gruntwork is the ultimate managed service package for you and your clients. "Think of what you would do when trying to solve a user’s support request: run a disk verification utility. Run permission repair. Update the affected software to the latest version. With Gruntwork, those chores have already been accomplished. Your time spent troubleshooting issues is greatly reduced when the common maladies are already ruled out. Better yet, Gruntwork prevents many common problems, so the Mac just works and you can focus on higher level tasks for your client." 

Find out more at - http://mac-msp.com/gruntwork and tell them CCP sent you.

ACES CONFERENCE 2017
Phoenix, Arizona | May 31-June 1, 2017

ACEs Conference- https://acesconf.com/  is the industry-leading event for growing your IT consulting company. With unique, premium content delivered by world-class speakers, ACEs is THE place for inspiration, ideas, business networking, and instantly-applicable knowledge. It’s no surprise that our attendees continue coming year after year—just one ACEs and you’ll be sold.

Many of us IT professionals are in business because of our innate skills as technologists. ACEs Conference was conceived to help us grow our businesses in every other way. From management and operations tools to sales and growth opportunities and strategies, ACEs will leave you inspired, reinvigorated and equipped to take your business to the next level.

- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.

186: Interview With Dennis Nolan - Cirrus Partners, LLC

Recorded  Sometime In November 2016

Joe and Jerry welcome Dennis Nolan of Cirrus Partners, LLC to the show to talk about his successful managed service practice.

Dennis Nolan is the founder of Cirrus Partners, a 12 year old Madison WI based, Apple IT support business. With a team of 4 talented professionals, they provide managed services and solutions to leading businesses in the southern Wisconsin market. 

Previously Dennis had owned and operated a commercial photography business for 18 years in Austin TX, Minneapolis and finally Madison. Combining creative approaches with a technical skill set has always been his strong suit. His previous work experience has taken him around the globe working in various countries and cultures. From Istanbul with a small Turkish man walking up and down his back in a 300 year old bathhouse to sharing a campfire with the Marlboro Man, his life experiences help shape the creativity and effectiveness of Cirrus Partners' solutions for their clients.

Dennis and his team can be reached at sayhi@gocirrus.com.

- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming

178: Hi·er·ar·chi·cal

Recorded October 18, 2016

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

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TOPICS:


- Joe mentions HFS stands for hierarchical file system, pronunciation guide on hierarchical (compare to incorrect "hierarchial" [sp] and vs. hierarchal meaning)

MacSysAdmin 2016
"How can you avoid the catastrophes caused by disk drive failure"
Tim Standing, SoftRAID
http://docs.macsysadmin.se/2016/2016doc.html

- Joe's iCloud Photo Library not updating in Photos app, not loading at iCloud.com: "Cannot Load Library: Photos was unable to load your photos and videos." Photos app open with Option-Command to repair library, required administrator authentication

- FatCat Software, Power Photos https://www.fatcatsoftware.com/powerphotos/

- Future - Apple Backing Up Entire Mac Hard Drive

- Unlimited Secure Storage from Amazon
https://www.amazon.com/clouddrive/home

- Apple Optimizing Your Storage In Sierra

- Joe receives a Watchman Monitoring notice about one of his own Macs: PsiMac Joe mini of PsiMac has reported a change: The computer has begun downloading an OS Upgrade: "10.12 - Sierra". Judy observes "I guess still better than Windows starting Windows 10 update when you click the X on the prompt to do so.."

- Watchman detected Joe's MacBook Pro upgraded to Sierra had not backed up in 10 (7?) days, needed to update TimeMachineEditor