🔒 Patreon Special
IT Pros: exclusive shows await you on Patreon, focusing on the more challenging aspects of running your practice and working with clients and employees.
595: Unraveling Unifi: From Overseas Travels to Technical Troubles
/In this episode of Command Control Power, the team delves into recent UniFi updates, touches on managing Sonos integrations, and shares on-the-ground troubleshooting experiences. Sam talks about his recent trip to China and Japan, where he experienced both work-related and leisure activities, stunning cityscapes, and unique cultural experiences. Dive into practical solutions for UniFi network setup, Wi-Fi optimization tips, and an intriguing look into Sam's efforts to manage a large-scale UniFi and Sonos deployment. They also explore unusual issues with mounting plates, power problems, and tips for effectively handling network gear. Join the conversation for an informative blend of tech insights and travel stories.
00:00 Introduction and Episode Overview
00:43 Sam's Overseas Adventure
01:31 Exploring Tokyo's Unique Culture
06:45 Shanghai's People's Park and Atlas Obscura
08:57 UniFi and Sonos Updates
10:47 UniFi Home Office Upgrade
27:51 Wi-Fi Mysteries and Adjustments
29:19 Site Survey and Installation Challenges
30:16 Access Points Going Offline
32:38 Mounting Plate Issues
39:33 Power Cycling Solutions
48:42 Sonos and UniFi Best Practices
52:22 Conclusion and Patreon Promotion
594: Navigating Apple's Changing Ecosystem and the Future of Tech Support
/In this episode of Command Control Power, Joe and Jerry discuss a range of topics related to recent changes in iOS, macOS, and Apple's overall ecosystem. They delve into the complexities introduced by incremental and major updates, particularly iOS 18 and Ventura, and how these updates impact their work with clients. They also explore the practicality of using features like cognitive accessibility, magic links for password replacement, and passkeys. Both share experiences with frustrating tech issues, such as incorrect autocorrections and overly complicated return policies for electronics. They reflect on how rising expectations from both users and shareholders drive the incessant introduction of new features and how this affects daily usage and tech support.
Introduction and Catching Up
Navigating iOS Changes
Frustrations with Technology Updates
Tech Tips and Tricks
Accessibility Features for Elderly Users
Amazon Return Policy Changes
Addigy and Migration Assistant Tips
MagSafe Charging Challenges
iCloud Backup vs Direct Transfer
Cable Transfer Realities
App Reinstallation Annoyances
Authenticator Apps and Two-Factor Authentication
Password Management Woes
Magic Links vs Passwords
Passkeys and Password Managers
Apple's AI and Typing Frustrations
Closing Thoughts and Client Engagement
593: Navigating IT's Past and Future with Tim Nyberg of The MacGuys+
/A Journey Through Mac Support with Tim Nyberg
In this episode of Command Control Power, hosts welcome Tim Nyberg of The Mac Guys + as he shares his extensive journey in Mac support, starting back in the early 90s. Tim recounts his early fascination with technology, from overclocking a Commodore 64 to managing the first round of Macintosh computers at his college newspaper. He provides insights into the evolution of Mac operating systems and the challenges of adapting to new technologies over decades. Tim also discusses the benefits and intricacies of running a remote support business, the importance of client engagement, and efficient business operations. The conversation explores tools like Addigy, RepairShopper, and Watchman Monitoring, touching on security practices and the need for comprehensive and affordable security audits for clients. The episode offers valuable lessons on adapting to technological changes, maintaining client relationships, and optimizing remote IT support.
Introduction and Welcome
Tim's Early Tech Adventures
College Days and Early Mac Experiences
Evolution of Design Software
SCSI Troubles and Early Mac Troubleshooting
Transition to OS X
Staying Current in Tech
Remote Work and Tools
Client Engagement Strategies
Streamlining Remote Work
The Pros and Cons of Repair Shopper
Exploring Alternatives to Repair Shopper
The Value of Community in Tech Tools
Balancing Business and Lifestyle
Security Audits and Tools
Reflections on the Tech Industry
Closing Thoughts and Future Plans
Best Of CCP - Interview with Dr. Howard Oakley of The Eclectic Light Company
/Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
Unable to Verify Message Signature in Mail.app
/Fact #1: When you send an email from Mail.app, if you have a certificate in your keychain that matches the “from” email address, that certificate is used to sign the message.
Fact #2: When Mail.app receives a signed email message, it adds the sender’s attached certificate to the user’s keychain.
So far so good. But there’s an issue that can manifest as a result of those two facts.
If you send yourself a signed email from Mail.app, Mail treats the incoming message just like any received email in Fact #2 above.
That becomes an issue if the message in question was improperly signed with an invalid certificate. Mail sees the received email’s certificate and adds it to your keychain. Then, when you go to send the next email, Mail sees the certificate in your keychain and uses it to sign the new outgoing email.
If the signature is invalid, the recipient sees a banner at the top of the received message:
The solution is much trickier than one might think…
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