594: Navigating Apple's Changing Ecosystem and the Future of Tech Support
/In this episode of Command Control Power, Joe and Jerry discuss a range of topics related to recent changes in iOS, macOS, and Apple's overall ecosystem. They delve into the complexities introduced by incremental and major updates, particularly iOS 18 and Ventura, and how these updates impact their work with clients. They also explore the practicality of using features like cognitive accessibility, magic links for password replacement, and passkeys. Both share experiences with frustrating tech issues, such as incorrect autocorrections and overly complicated return policies for electronics. They reflect on how rising expectations from both users and shareholders drive the incessant introduction of new features and how this affects daily usage and tech support.
Introduction and Catching Up
Navigating iOS Changes
Frustrations with Technology Updates
Tech Tips and Tricks
Accessibility Features for Elderly Users
Amazon Return Policy Changes
Addigy and Migration Assistant Tips
MagSafe Charging Challenges
iCloud Backup vs Direct Transfer
Cable Transfer Realities
App Reinstallation Annoyances
Authenticator Apps and Two-Factor Authentication
Password Management Woes
Magic Links vs Passwords
Passkeys and Password Managers
Apple's AI and Typing Frustrations
Closing Thoughts and Client Engagement