🔒 Patreon Special

IT Pros: exclusive shows await you on Patreon, focusing on the more challenging aspects of running your practice and working with clients and employees.

517: Do that Hudu that you do so well

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Topics:

-On a recent Patreon only show, Jerry talked about a documentation tool called Hudu. He discusses more about the ChatGPT integration.

-Jerry recommends Google Bard.

-Joe has a client that has a unique setup with access to their server. He uses Addigy Self Service to deploy a connection script.

-Sam has been implementing Single Sign-On in more and more scenarios with his customers.

-Sam found out the hard way how a content filter can block legitimate services.

-We talk about giving users the local admin password on a Mac when you can’t accomplish something remotely.

-We get into online calendar bookings and how Joe & Sam are very protective of their time.

515: Can You Make The Beeping Stop?

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Topics:

-Sam saw an unexpected message on his iPhone, instructing him to share his screen with AppleCare.

-A client reached out to Joe about their Synology beeping. The story went south quickly but hats off to RAID recovery from Synology.

-MSP customers don’t reach out even when network or ISP changes occur.

-As a customer deleted 365 users, it was learned that they were sharing data from OneDrive and this data was suddenly not accessible to users that did not know its origin.

-Some changes to Dropbox storage locations can cause unexpected issues, especially working with third party apps.

-BitDefender had issues with MDM profiles and having to re-approve extensions.

-Joe references some of our recent Patreon only content.

-We take a moment to pay our respects to Bill Keogh, owner of NovaWorks in New York. Bill was involved in the Apple community for years and many colleagues had the opportunity to meet him as they trained at his facility over the years. Bill was a kind soul and will be missed.

514: The Fix Is In

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Thank you to our VIP sponsors!

Topics:

-Archiving/Deleting in Apple Mail is inconsistent.

-Jerry has been seeing issues on multiple computers when upgrading from macOS Ventura 13.2.1 to 13.3.1. Reinstalling the OS still creates data issues.

-“That’s a lot of nanas to deal with”.

-Pro tip about using the Option key when clicking About This Mac to reveal System Information.

-Thanks to Guillaume Gete for 80 Shades of the Option key

-Joe talks about his use of Nudge as well as an AppleScript automation with the help of sudoade.

-We discuss end user perception as Sam talks about a story upgrading Wi-Fi for a new customer.

-Jerry mentions The Hawthorne Effect, which discusses how people increase efficiency when they feel like they are being watched.

-Joe had been recommending a mail server upgrade to a client until finally one day, their provider went down. They still did not learn their lesson.

-We get into how to quote email migration projects and the economy of scale.

513: Pricing Your Device Management Stack

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Topics:

-Jerry & Joe talk about their monthly MSP offerings and the services it includes.

-Jerry uses Square for automated credit card payments and invoices.

-Joe talks about competing on quality as opposed to pricing.

-Offering a lower starting point without important services can put both you and the customer in a bad position.

-How do you handle consultants in your area that offer extremely low rates?

-The hosts speak to the benefits of monthly fees.

-Priority scheduling and unattended remote support are big selling points for Joe’s plan.

-We spoke with Tim Pearson on Patreon Episode 471 to discuss some great tips on managed services pricing.

-One of Jerry’s clients uses a Remote Desktop tool called NuoRDS.

-Jerry was able to remotely assist a customer while in an Uber in Belgium.

-The tool that Jerry uses to manage scheduled restarts is called Power Manager.