504: The Joe Penalty Box System

Topics:

-Sam had a work themed nightmare where he accidentally deleted a client’s data.

-Jerry had a real life situation like this years ago.

-Sometimes it’s difficult to fall asleep when your brain is still thinking about work problems and solutions.

-Sam hit a hard limit of two step authentication with Apple IDs.

-He set up and eSIM for the first time to get a second phone number on his iPhone.

-Jerry updates us on his new managed services plan. He feels there is more money to be made with residential clients on this plan.

-After off boarding an employee, a company owned computer showed back up in Watchman after months of being dormant.

-Joe is surprised when a client immediately signs up for his monthly plan.

-Do you specify priority support in your marketing materials?

503: Interview With Ross Matsuda of Sudoade.com & Sys Admin at Ntiva

Topics:

-On this episode, we welcome Ross Matsuda - Apple Systems Administrator from Ntiva.

-Ross is also the creator of sudoade

-Ross majored in theatrical direction with a minor in graphic design.

-He spent 7 years as an Apple Genius and also with Apple corporate.

-We discuss the necessity of support with Apple’s products.

-We get into GUI scripting with AppleScript on Ross’s site, sudoade. He developed a way to integrate automation with Addigy to only see the minor updates available.

-Initially using Nudge, he decided to develop a method that worked best for  his users.

-Joe has seen a much higher level of software update compliance since using Nudge and Ross’s solution.

-PSA - get your Mac computers at least to 12.6.3 to avoid unexpected problems when performing updates.

-Joe & Ross talk about simpler ways of presenting information and designing for the user experience.

Best Of CCP - 001: WWDC Keynote Reflections: Mac Pro, etc

501: You Lost Me With "Go To Finder

Topics:

-Jerry focuses on backups and talks about Backblaze B2 and the backup data format.

-Copying/pasting has been problematic for Jerry. Joe suggests looking at third party clipboard management tools.

-Odd characters in file names are still a thing.

-Joe talks about the MacPaw Foundation and their support of Ukraine.

-Paste and Match Style and its keyboard shortcut is a great feature, but not all apps support it well.

-LastPass and their most recent breach causes concern for customers that are already skittish about password managers.

-Nord VPN shares the 200 most commonly used passwords.

-Not all Rackspace PSTs have been restored.

-Why does the Help menu in an app show general help information instead of help for the app you are in?

-Joe wants a more obvious Eject menu for removable media.

-When you PIN conversations, it creates a series of frustrations for Joe & Jerry.

-Potential (and existing) customers don’t always understand the value of our time.

500: Today's Show Was Brought To You By The Letter D

Thank you to our VIP sponsors!

Topics:

-Sam took some time off to travel to Portugal.

-How do you handle reaching out to an employee when they are on vacation and need to be contacted?

-Sam was frustrated at what he considered a simple direction to an employee.

-Joe would like to be able to focus on one aspect of his job.

-Joe develops a “custom fact” in Addigy to deal with Time Machine issues.

-Jerry waltzes in and reigns on Joe’s backup parade.

-Backing up to Synology has been successful for Jerry.

-One of Sam’s client had her son help her with migrating to a new Mac. Needless to say, it went awry.

-Apparently, BackBlaze has a weekly maintenance occur Thursday at 2-4PM Pacific Time. During the middle of the work day!

-Going back to the full window in Apple Music when listening to music seems to elude Joe.

-Jerry doesn’t even use Apple Music anymore. He is a fan of Rhune.

-Enabling text message forwarding on your Mac is necessary to get SMS messages on your Mac.

-Still using macOS Server, Joe ran into a point update to 12.6.1 making shares disappear.

-We welcome back Amy McKnight as a sponsor of Command Control Power! We would like to wish her the best at her new position with VIM Coaching. https://www.vimcoaching.com/amy-mcknight

-Command Control Power is celebrating show 500!

499: Galing, Galing!

Topics:

-Galing, Galing! Jerry has a frustrating time dealing with outsourced technical support.

-Sam shared experiences with Microsoft where they always want a phone call, even though you select email as a preferred method of contact.

-Sam finally has a big moment for Addigy Live Desktop where Splashtop struggled through Setup Assistant.

-One of Joe’s clients has an issue with her Apple Studio Display and external devices disconnecting. Some confusion at Apple retail caused a debacle.

-In the midst of all this, Joe leverages the power of Addigy Live Terminal & System Profiler for hardware/software details.

-Billing for this job was not easy.

-A client frustrates Sam by moving network equipment in the office.

-Remote cable termination? Apparently that’s possible for Joe.

-Jerry’s dad needed help with Adobe Lightroom and he thought it best to have him work with a fellow professional. Shout out to Shawn Crogen from XAG Solutions for the referral. Thanks to Ronald Gehrmann of Metro Mac Support for the work.

-After talking about Mouseposé on a recent show, Armin Briegel talked about how he created it when he was working as a consulting engineer at Apple and eventually had it published by Boinx.