🔒 Patreon Special

IT Pros: exclusive shows await you on Patreon, focusing on the more challenging aspects of running your practice and working with clients and employees.

497: We Are Toast

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Thank you to our VIP sponsors!


Topics:

-Happy New Year everyone!

-Jerry orders some new iPhones for the family and accidentally discovers an AT&T service called Right To You. Proof of delivery is required…

-A Wattbox in Joe’s office went haywire
-SoftRIAD has a bug with a driver in Monterey with RAID 5.

-RackSpace’s Hosted Exchange outage caused a lot of panic for some of our customers.

495: Just Give Me The Good Support

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Topics:

-We recollect the OnForce days with the Apple Consultants Network.

-Jerry has some follow up after his recent lightning strike. He has a heck of a time getting the replacement modem to operate at the proper speeds.

-It speaks to the larger issues of declining quality of technical support.

-One of Jerry’s older clients lost access to her SBC Global email account, which is now in the hands of AT&T. One month later, he has to revisit this after a phishing scam.

-Joe has follow up to his emojis not working when in clamshell mode. Command+Control+Space works as a keyboard shortcut.

-The ScriptingOSX.com newsletter helps Joe out with a tool called Screen Nudge to allow screen recording via automation.

-Although you can no longer schedule reboots in macOS Ventura, Charles Edge mentions using the pmset command on Krypted.com

-As Joe brings up Apple’s language on software updates/upgrades, we discuss the current methods of managing them for clients.

-Shoutout to TidBITS Content Network and their latest holiday gift guide.

-A big thank you to our latest patron, Rod Miller of RQM Consulting.

494: My Curmudgeon Ways

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Topics:

-There are some downsides to push clients to recommended upgrades & services. Their expectations are high and anything that goes wrong is on you.

-Should we put our efforts more into gaining new clients than encouraging clients to make changes?

-Some clients aren’t worth pushing additional services to.

-Sam continues his story of an incredibly frustrating employee that doesn’t reply and then blames HCS for a lack of support.

-As the group discusses Sam’s client’s security policies, Joe brings up the features and different approach of Kolide.

-Joe talks about Custom Checks from Kolide, which offer the ability to investigate specific security concerns on a computer.

-Joe touts Ross Matsuda, who offers up some great tools on his site https://www.sudoade.com. One of them being the ability to add admin privileges with logging.

-Sam has personal experience with using Kolide on his work computer and he shares what he found.