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IT Pros: exclusive shows await you on Patreon, focusing on the more challenging aspects of running your practice and working with clients and employees.


233: If I Could Turn Back Time

November 7, 2017

TOPICS:

- Sometimes sharing music in Apple Music using Messages doesn't work. Workaround: use "Copy" or maybe AirDrop works

- Discussion surrounding Apple Music, iTunes Match and streaming music.

- SpaceX lands rocket at sea, makes history - https://www.youtube.com/watch?v=lEr9cPpuAx8

- followup on Joe's migration to G Suite: I've stopped seeing progress bars and large numbers counting up and down in my sleep, and I've stopped having nightmares about drag and drop targets
SHARED CONTACTS FOR GMAIL - https://www.gmailsharedcontacts.com

 when cleaning up old mail using your IMAP client with Gmail:

1) "When I mark a message in IMAP as deleted": change to "Auto-Expunge off - Wait for the client to update the server."

2) When a message is marked as deleted and expunged from the last visible IMAP folder: change to "Move the message to the Trash"

3) Under the Labels section, remove the check mark next to All Mail and Important so that those labels will not show in IMAP

- Sam tells about a client sending out bulk emails and wishing to set up their own email server.

- Joe Share his thoughts on his new iPhone X

- Sam shares a story about declining service to a potential problem client.

- Joe shares a story about helping a client hide selfie photos
ImageOptim makes images load faster - https://imageoptim.com/mac

- We'd like to thank all of our Patreon sponsors for their tremendous support of Command Control Power. You really help make the show possible. We've talked about burnout recently... This show has been a labor of love, and your support sends a signal that you appreciate what we're doing so it really helps encourage us to keep doing it and putting out a show every single week. We've released over 232 episodes over the course of the last four years! We really appreciate all 40 of our patrons. For this monthly live episode, we'd like to specifically thank those patrons that pledge at a certain level. You truly make the show possible and we really appreciate it.

-A big thank you to all of our Patreon sponsors!

-A big thank you to all of our Patreon sponsors!

231: Grant BigLanik Easy Access

October 24, 2017

TOPICS:

• shout out to longtime supporter Kevin Ginger of kGinger Consulting

• Thanks to longtime listener Dave Provine for some followup: "The solution to /private/var/folders is to be sure not to delete the *zz* folder inside. You can vaporize everything else, and the *contents* of zz, but leave the zz folder in there (or recreate it)." See also the show notes from Episode 182: "Tell Me About The Cloud" and Episode 191: "Cause & Effect"

• Sam shouts out from the JNUC Conference in Minneapolis, MN.

• Jerry and Joe share parallel stories dealing with MacBook Pro failures while under our care

• Jerry recounts three recent calls where clients claimed they were “hacked”, including installing a profile on an IOS device via this weather site

http://myaccurateforecast.com

https://www.dropbox.com/s/wjwt7c48guzg97g/MyAccurateForecast_com.pdf?dl=0

BigLanik.jpg

• Jerry shares a TeamViewer vulnerability regarding previous installation of the Team Viewer app on a PC

• Jerry has a recent incident where a residential clean 2012 MacBook Pro Retina massively fails during updates.



• Joe recounts his MacBook Pro Repair for a business client and teh conversation centers around responsibilities and trust.

• Finally Joe and Jerry wind up discussing problem clients and how to terminate the relationship.

227: The Horse Has Left The Barn & Then You Burn The Barn Down!

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TOPICS:

IMG_0162.JPG

Joanna Stern - Day with Apple Watch 3
Apple Watch Series 3 Review: No iPhone, No Problem?
http://macs.ws/2x5y8UN

Prioritize WiFi Networks on Your iOS Device
https://pxlnv.com/blog/prioritize-wifi-ios/

Filemaker Tips
Configuring security for FileMaker Server 14 and earlier
https://help.filemaker.com/app/answers/detail/a_id/14169/

https://support.code42.com/CrashPlan/5/Troubleshooting/Stop_and_start_the_Code42_app_service

List of supported email clients for Sending Mail
http://help.filemaker.com/app/answers/detail/a_id/15667/~/list-of-supported-email-clients-for-sending-mail

224: Interview With Christopher Holmes of Rooted Consulting & HCS Technology Group

TOPICS:

IMG_3643.jpg

Christopher Holmes of Rooted Consulting and HCS Technology Group
https://www.rootedconsulting.org/
Twitter: @josemocha
Instagram: @josemocha

Chris and Sam talk up Slack and using it internally

Sam going to set up a tent at a local festival as a new avenue to reach out to potential customers
http://www.seaport.org/

A discussion brews about keeping smaller clientele vs large entities that represent a large portion of your income

To sign or not to sign?  Sam contemplates whether signing a new client was the right fit

An opportunity arises where a PC consultancy wants to partner up

Chris talks about his company, Rooted Consulting and their help desk offering called Flex Desk

Hiring is forever on Sam’s mind…

Why is searching network volumes so difficult?

Easy Find vs Finder
http://www.devontechnologies.com/products/freeware.html

Chris brings up AFP going away in High Sierra https://developer.apple.com/library/content/documentation/FileManagement/Conceptual/APFS_Guide/FAQ/FAQ.html

Preventing updates by clients.  The ongoing battle

iOS screen sharing?  TeamViewer says it’s coming in iOS 11!

https://www.teamviewer.com/en/features/ios-screen-sharing/

223: It's not you, it's me!

TOPICS:

Sam gets back from his European tour and gives us all the details

A potential crisis is averted at a large client while Sam is away

Sam puts out a call for an HP managed switch expert

HP Enterprise support is not a joyous experience for Sam

“Don’t we have people that can do this?” - Becoming a manager and keeping the tech

iCloud Photo Sharing goes “belly up” and Sam finds an interesting way to resolve it

Joe has his own iCloud Photo Library sync issue

An interesting situation for Sam when an AirPort Extreme will not allow outbound VPN connections

Sharing the detailed Unifi app with a client backfires on Sam

Joe has the age old problem of clients pinging him for freebies

Sam has trouble multitasking.  Joe has some answers.

Joe’s client emailed the wrong email address for PsiMac with surprising results

Taking it personal when your contact at a client leaves unexpectedly

uBlockorigin is a fascinating ad blocker - https://www.ublock.org

Joe forces Sam to reveal some recently unpleasant experiences with Windows

Sam goes through a tough negotiation pitching MSP to a legacy client

When your potential replacement seeks details about the client

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