šŸ”’ Patreon Special

IT Pros: exclusive shows await you on Patreon, focusing on the more challenging aspects of running your practice and working with clients and employees.

544: Interview With Adam Burg - Owner Of CALSO Technologies LLC

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Topics:

-This week we welcome Adam Burg, founder of CALSO Technologies and Command Control Power Patreon sponsor.

-Adam shares the story of his consulting career.

-CALSO is an acronym for the members of his family.

-Partnering with key vendors made it simpler to manage his clients.

-They manage clients as small as 2 up to 50 users.

-MDM, email backup & archiving are key components to his MSP stack.

-The MacAdmins Slack is a major source of help. Adam can be found as MacDadmin.

-Adam hosts the Los Angeles Mac Admins Meetup.

-Adamā€™s kids love the Command Control Power theme songs.

-ā€œThereā€™s no substitute for being thereā€. -Joe Saponare

-Adam talks about his team, including his wife, who is a co-owner, and a contractor/employee that he relies on heavily.

-Taking a job can sometimes mean you need to rely on others that have the expertise to get the job done.

-Adam talks about traveling with the family on work trips, and finding time to get away on hikes.

528: Interview With Shawn Lemon Founder at The Digital Organizer

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Topics:

-This week we welcome Shawn Lemon, founder & CEO of The Digital Organizer.

-Shawn was a Creative at the Apple Store for several years.

-A dinner guest challenges Shawn to start his new career.

-After a great start, he found himself in break/fix land for a while.

-Shawn talks about the days of hard drive upgrades and rolling that into digital organization.

-He stopped break/fix cold one day.

-Migrating to Google Workspace and organizing data is the main focus of his current business model.

-He talks about creating partnerships with other businesses.

-Shawn has one full time employee and leverages contractors.

-After giving up MSP work, heā€™s working on creating a recurring model for digital organization projects.

-Joe talks about keeping someone at hourly until mutually vetting each other.

-Certain people are disorganized for a reason, and that can lead to a level of pushback.

-Mindfulness training is another aspect of the job.

-Shawn created a digital organization guide for Command Control Power listeners, available here.

523: Chrome Shaming

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Topics:

-Jerry is annoyed with voice dictation, considering where we are with AI.

-Sam wonders why Siri canā€™t send a message to a group without unlocking his iPhone.

-Is privacy the cause of Siri seeming to go backwards in functionality?

-Sam discovers an issue with the private MAC address feature of iPadOS and connecting to a captive portal network.
https://support.apple.com/en-us/HT211227

-Some confusion ensues when discussing the privacy network features.

-Joe wants to mention a few apps from the Apple Design Awards.

-Jerry and Joe go back and forth about wearing an Apple Watch to bed.

-Sam loves the Arc Browser but Jerry shoots down one of the big perks that Sam loves.

-One of Joeā€™s clients lost important 365 calendar data. He was able to find the ics files on the computer and used ICS Merger to restore the missing data.

Thank you to our Patreon sponsors!

499: Galing, Galing!

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Topics:

-Galing, Galing! Jerry has a frustrating time dealing with outsourced technical support.

-Sam shared experiences with Microsoft where they always want a phone call, even though you select email as a preferred method of contact.

-Sam finally has a big moment for Addigy Live Desktop where Splashtop struggled through Setup Assistant.

-One of Joeā€™s clients has an issue with her Apple Studio Display and external devices disconnecting. Some confusion at Apple retail caused a debacle.

-In the midst of all this, Joe leverages the power of Addigy Live Terminal & System Profiler for hardware/software details.

-Billing for this job was not easy.

-A client frustrates Sam by moving network equipment in the office.

-Remote cable termination? Apparently thatā€™s possible for Joe.

-Jerryā€™s dad needed help with Adobe Lightroom and he thought it best to have him work with a fellow professional. Shout out to Shawn Crogen from XAG Solutions for the referral. Thanks to Ronald Gehrmann of Metro Mac Support for the work.

-After talking about MouseposƩ on a recent show, Armin Briegel talked about how he created it when he was working as a consulting engineer at Apple and eventually had it published by Boinx.