🔒 Patreon Special

IT Pros: exclusive shows await you on Patreon, focusing on the more challenging aspects of running your practice and working with clients and employees.

528: Interview With Shawn Lemon Founder at The Digital Organizer

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Topics:

-This week we welcome Shawn Lemon, founder & CEO of The Digital Organizer.

-Shawn was a Creative at the Apple Store for several years.

-A dinner guest challenges Shawn to start his new career.

-After a great start, he found himself in break/fix land for a while.

-Shawn talks about the days of hard drive upgrades and rolling that into digital organization.

-He stopped break/fix cold one day.

-Migrating to Google Workspace and organizing data is the main focus of his current business model.

-He talks about creating partnerships with other businesses.

-Shawn has one full time employee and leverages contractors.

-After giving up MSP work, he’s working on creating a recurring model for digital organization projects.

-Joe talks about keeping someone at hourly until mutually vetting each other.

-Certain people are disorganized for a reason, and that can lead to a level of pushback.

-Mindfulness training is another aspect of the job.

-Shawn created a digital organization guide for Command Control Power listeners, available here.

526: Stay In Your Lane

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Thank you to our VIP sponsors!

Topics:

-Jerry talks about a break/fix client that stores Time Machine backups on a Synology.

-A discussion ensues about how to charge a client that needs you out of the blue and what your expertise is worth.

-We get into changes in the Dropbox API and its behavior.
https://help.dropbox.com/installs/macos-support-for-expected-changes

-An odd issue really confounds Sam with a SonicWall firewall and Ubiquiti PoE switches.

-Joe runs into a snag with devices adoption in the UniFi portal.

-Joe has some thoughts on remotely rebooting modems and managing using a WattBox

-Some feedback on using the UniFi LTE as a backup ISP connection.

Thank you to our Patreon sponsors!

523: Chrome Shaming

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Topics:

-Jerry is annoyed with voice dictation, considering where we are with AI.

-Sam wonders why Siri can’t send a message to a group without unlocking his iPhone.

-Is privacy the cause of Siri seeming to go backwards in functionality?

-Sam discovers an issue with the private MAC address feature of iPadOS and connecting to a captive portal network.
https://support.apple.com/en-us/HT211227

-Some confusion ensues when discussing the privacy network features.

-Joe wants to mention a few apps from the Apple Design Awards.

-Jerry and Joe go back and forth about wearing an Apple Watch to bed.

-Sam loves the Arc Browser but Jerry shoots down one of the big perks that Sam loves.

-One of Joe’s clients lost important 365 calendar data. He was able to find the ics files on the computer and used ICS Merger to restore the missing data.

Thank you to our Patreon sponsors!