202: Live With Justin Esgar of ACES Conference & KGinger Consulting

Topics:

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-Sam has been replaced!  Kevin Ginger joins the show in an official co-host capacity

-We also welcome Justin Esgar to the show to talk about the upcoming Aces Conference. Justin talks about the lineup and the impressive list of speakers.  

---Sign up for a half hour session to talk 1-on-1 about business consulting with Jennifer or Mike.  
The Pumpkin Plan: A Simple Strategy to Grow a Remarkable Business in Any Field
-By Mike Michalowicz
http://amzn.to/2nlXQPO
---Proactive certification with Allen Hancock of Watchman Monitoring

-Jerry grills Kevin on how often he is on Slack.  He is always there to support his fellow consultants.

-Kevin discusses issues with OWC Aura drives and a viable replacement in a flush mounted SD card carrier.  It’s especially useful for additional storage for iTunes or Photos libraries.

-BASEQI aluminum microSD Adapter for MacBook Air 13" and MacBook Pro 13"/15"
http://amzn.to/2oh1YQw

-SanDisk Ultra 200GB Micro SD (SDSDQUAN-200G-G4A) 
http://amzn.to/2nT5eyu

-Kevin also discusses his client base, which is mostly full MSP businesses clients. 

-Being a one man shop, he is considering hiring and an admin looks to be on the radar for the next hire.

-You can find Kevin and his business at www.kginger.com or on Twitter @kginger_cons

-A big thank you to all of our Patreon sponsors!  Listen for an update to how Patreon sponsorship works and how it affects access to the back catalog of show.

199: How Far Up The Dogpile?

Topics:

-Sam runs into a long on-site day with a stack of Mac mini servers

-Clients vary about how much sensitive data they choose share with their trusted consultants

-Phishing scams can prove to be difficult to completely resolve for clients

-AOL or not?  The crew is divided

-Jerry reminds us that email, contacts, & calendars seems to be a area that constantly requires training

-A frustrating client tests Joe.  It leads to a further discussion about dealing with difficult clients.

-Sam has some follow up on the AutoMounter product he found from the App Store
https://itunes.apple.com/us/app/automounter/id1160435653?mt=12

197: Free Cheese, Aces Conference & Dogs

Topics:

-Sam leads off with some very exciting news about his business

-Office or no office.  Joe poses the question and reviews some of the pitfalls as well.

-Some follow up from Sam regarding a client resistant to monthly billing

-"The router guy" reaches back out and Sam sees an opportunity for a Ubiquiti solution

-Join us for ACES Conference in May of this year.  Use the coupon code "command" to receive 10% off the current ticket price!

-Consider a VIP session with Mike Michalowicz to learn how to deal with client reluctance to give referrals, the "cringe factor" when your phone rings, working with other vendors.

-The ongoing dilemma of dealing with clients that don't pay on time

-Some follow up from Joe about changing the email address for an Apple ID.  Jimmy Obomsawin (@jimmymacsupport) gives a tip about how to work through the issue if you are stuck with a device using the old address.

-Sam has his moment to use his Apple expertise to assist a traveler on line with a digital boarding pass issue.

-Friend of the show, Matthew Waples (@waples) graciously hosts Sam at a local watering hole in Dallas.

-Extra credit: Some amusing client dog stories get kicked around.

196: Phil Schilmer Calls Apple Support

- We're sponsored this week by:

Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

You can visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show! 

Topics:

-Jerry records an encounter with an organization claiming to be Apple support.  "Phil Schilmer" takes the bait.

-After receiving a routing call to setup Windows in Bootcamp, Jerry has some hurdles.
Set up a Windows partition on your Mac: 

-Joe puts a call out to non-ACN listeners to hear your story.  Email or tweet us!

-Sam has a client struggling to understand the value of his MSP model.

-Needing to provide employee monitoring for a client, Jerry researches and reports on ActivTrak. 

-Services like CrashPlan provide cloud based backup, but what about when it's time to restore?  Jerry has to suffer through that slow process.

-Why do end users close the TeamViewer Quick Support window after giving credentials?

-The CCP crew discusses the pros and cons of selling used equipment on eBay.  Jerry tries to organize a tech tag sale.

-Jerry and Sam work together over the weekend to correct an issue with Rumpus running on macOS Server 5. 
http://www.maxum.com/Rumpus/Blog/OSXServer5Conflicts.html

-Refer back to Episode 079 to hear all about Rumpus from its creator, John O'Fallon of Maxum Development.

195: A Friend Of My Nephew Does Our IT Work

Topics:

-Sam has some follow up (or lack there of) from his sketchy router story on show 194.  He also discusses the perils of working with "a friend's nephew".

-Jerry poses a question to the group about spending long days on-site.

-Joe deals with the frustration of dealing with clients that don't respect your time.

-Sam gets bitten by non-responsive Macs due to a security update not being applied: https://support.apple.com/kb/DL1908?locale=en_US.  The story turns out to be a win for Sam and Addigy.

Take a look at Addigy for yourself and give it a test drive.

-Sierra Tip of the week - A Finder preference to keep Folders on top when sorting by name

-Did you Patreon supporters receive your tattoos?  If not, send us your address to receive them.

-Joe has a snafu when changing the main email address for an Apple ID.  He shares it as a PSA for our listeners.

-Sam shares an odd iCloud Family Sharing story in the hopes that someone out there has some thoughts...

-Not to be outdone, Joe describes a situation where a customer's devices are showing a two factor authentication prompt seemingly random.

193: Uncle Jimmy's Search Bar & Selfie Of Ulysses

Are there any CCP listeners out there that are not a members of the Apple Consultants Network? We would love to hear from you. Tell us your story!

Topics:

Joe gets a juicy emergency support job and shares the details with us.  It brings about a discussion on surcharges and fees.

Friend of the show David Sparks comes up in conversation as the guys kick around details of contract agreements with clients.

The age old MSP & billing discussion gets kicked around, as it does on occasion.  

While on the topic of the MSP model, we all chime in about an incredible product to manage your fleet of Macs, Addigy.  Give it a test drive by visiting http://www.addigy.com/cmd-ctrl-pwr

Sam brings up a "break/fix" client that wants immediate responses but doesn't want the commitment.

Sam shares an almost unbelievable story of a client that had random photos appear in her Photos library only to find that someone had been signing in to an iPhone using her Apple ID (photo below).