193: Uncle Jimmy's Search Bar & Selfie Of Ulysses

Are there any CCP listeners out there that are not a members of the Apple Consultants Network? We would love to hear from you. Tell us your story!

Topics:

Joe gets a juicy emergency support job and shares the details with us.  It brings about a discussion on surcharges and fees.

Friend of the show David Sparks comes up in conversation as the guys kick around details of contract agreements with clients.

The age old MSP & billing discussion gets kicked around, as it does on occasion.  

While on the topic of the MSP model, we all chime in about an incredible product to manage your fleet of Macs, Addigy.  Give it a test drive by visiting http://www.addigy.com/cmd-ctrl-pwr

Sam brings up a "break/fix" client that wants immediate responses but doesn't want the commitment.

Sam shares an almost unbelievable story of a client that had random photos appear in her Photos library only to find that someone had been signing in to an iPhone using her Apple ID (photo below).

192: Calendar Bankruptcy & Skunky Third Party Memory

- We're sponsored this week by:

Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

You can visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

TOPICS:

Joe describes his tough day with a client router failing.  PSA: Check your network equipment warranties!

As Joe brings up how great iCloud has been, Sam tells a personal story of woe about syncing issues.  Joe & Jerry offer free consulting advice.

Resetting network settings in iOS resolved an issue for Sam where a user had fiddled with many settings, including which apps operate over cellular.

Joe has some follow up about his fix for removing incompatible extensions in the last show.

A story of another great win for our pals at Watchman Monitoring & Gruntwork!

Sam presents a real head scratcher of a case where an iMac spontaneously kicks the user out of their session and goes back to the login window.  Any suggestions?

Billing and discounts is a common discussion in our world, and Joe recalls some handy tips for showing clients your appreciation.

While on the subject, Sam had a recent need to increase rates for clients and recounts one particular story with a client.

Jerry encounters a situation we have all probably dealt with, when clients attempt to glean as much information from you as possible in an attempt to "do it yourself".

Jerry's client has some challenges working with external displays alongside the new 13" MacBook Pros.

Use the LG UltraFine 4K Display with your MacBook or MacBook Pro
https://support.apple.com/en-us/HT207447

Use the LG UltraFine 5K Display with your Mac
https://support.apple.com/en-us/HT207448

191: Cause & Effect

Jerry had more than one instance of clients with Airports requiring a firmware update to version 7.7.8 due to portables not connecting properly. 

Continuing on the wifi discussion, Sam discusses testing Ubiquiti access points at a residential client by temporarily running ethernet throughout the house to determine permanent locations.

Sam had the daunting task of giving an internet safety presentation at a middle school in the area.  Helpful hint: bribe them with Jolly Ranchers.

Temporary tattoos!  An anonymous listener kindly donates these temporary tattoos to the gang at CCP.  

Joe runs in to a startup issue after migrating a client to a new iMac.  Joe finds that adding /Library/Extensions to his troubleshooting process will help diagnose similar issues.
https://www.justinsilver.com/technology/os-x-el-capitan-10-11-1-hanging-on-boot-fixed/

Webex causes Sam some grief as the installer silently fails when attempting to install the plug-in.  The fix is created a missing folder:  ~/Library/Internet Plug-Ins
https://supportforums.cisco.com/discussion/12578216/cant-installrun-webex-my-mac

Sierra Logs rehash: https://eclecticlight.co

Sam goes back on the psychiatrist couch to discuss working with a client when you have a personal relationship.

ARD - /var/folders & /var/db - Locations that are handy when troubleshooting or grabbing settings for ARD.

190: Interview With Yochai Gal of the Boston TechCollective

Joe & Sam interview Yochai Gai of the Boston TechCollective, a worker-owned cooperative in the greater Boston area.  After working first independently and then with other organizations, Yochai founded and operated the San Francisco TechCollective in 2006.  In late 2012, he took that idea coast to coast and co-founded the Boston office.

The organizations were formed based on a simple, powerful idea: that tech experts, rather than managers, should be the ones in charge of a tech support enterprise.  Have a listen as we talk to Yochai about the business, structure and technical aspect as well.

https://bostontechcollective.com

188: Interview With Jason Dettbarn / Founder & CEO of Addigy - Cloud Based Mac Management Platform

CCP proudly welcomes Jason Dettbarn, founder & CEO of Addigy, a Cloud Based Mac Management Platform.  Addigy simplifies and streamlines the IT management of your Macs by providing a comprehensive approach to security & management for macOS.

Jason, who obtained his Masters in Computer Science, worked for a few big players like CA and Kaseya before leaving to start Addigy in May of 2014.  Take a listen as we dive in deeper with Jason to learn about why he started Addigy and why it fills a void in RMM (Remote Monitoring & Management) support for the Mac.

Sign up for a free trial with Addigy: https://cmdctrlpwr.addigy.com/signup

187: "Merry Crimble!"

Recorded live on December 23, 2016

- When The Beatles Gave Fans A 'Crimble' Present
http://www.npr.org/2014/12/21/372257350/when-the-beatles-gave-fans-a-crimble-present

- We're sponsored this week by:

Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

Gruntwork is the ultimate managed service package for you and your clients. "Think of what you would do when trying to solve a user’s support request: run a disk verification utility. Run permission repair. Update the affected software to the latest version. With Gruntwork, those chores have already been accomplished. Your time spent troubleshooting issues is greatly reduced when the common maladies are already ruled out. Better yet, Gruntwork prevents many common problems, so the Mac just works and you can focus on higher level tasks for your client." 

Find out more at - http://mac-msp.com/gruntwork and tell them CCP sent you.

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Many of us IT professionals are in business because of our innate skills as technologists. ACEs Conference was conceived to help us grow our businesses in every other way. From management and operations tools to sales and growth opportunities and strategies, ACEs will leave you inspired, reinvigorated and equipped to take your business to the next level.

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