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173: A QuickBooks Kobayashi Maru

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Recorded September 13, 2016

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

TOPICS:

- The CCP crew begins the show sharing some distant and recent client ā€œfailsā€.

- The Kobayashi Maru is a training exercise in the fictional Star Trek universe designed to test the character of Starfleet Academy cadets in a no-win scenario. The Kobayashi Maru test was first depicted in the opening scene of the film Star Trek II: The Wrath of Khan and also appears in the 2009 film Star Trek. Screenwriter Jack B. Sowards is credited with inventing the test. The test's name is occasionally used among Star Trek fans or those familiar with the series to describe a no-win scenario, a test of one's character or a solution that involves redefining the problem.

- latest QuickBooks 2016 (R6) update requires El Capitan whereas previous versions of QuickBooks 2016 would run on Yosemite; kind of bad timing to do this right before a major macOS update, since El Capitan may no longer be easily downloadable after Sierra is released

- 146: Upgrading Late Model iMac's with JD Strong of Strong Solutions http://commandcontrolpower.com/podcast/2016/3/12/146

- iMac Intel 27" Retina 5K Display Adhesive Strip Replacement This is the kit you need to open and remove the glass along with strips to re-glue the panel back on the chassis.

- Recommended Samsung EVO SSD Drives - http://amzn.to/1QPDG7H

- Cindori Trim Enabler  https://www.cindori.org/software/trimenabler/

- SSD FanControl (free) - http://exirion.net/ssdfanctrl/

- Macs Fan Control (free) - http://www.crystalidea.com/macs-fan-control

- Discussion regarding different ways to mange task and systems for remembering items ā€œto do"

166: "Which Button Do I Press To Fix The Server?"

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Recorded July 27, 2016

We are sponsored this week byGruntwork by Mac-MSP. Gruntwork is the ultimate managed service package for you and your clients. "Think of what you would do when trying to solve a userā€™s support request: run a disk verification utility. Run permission repair. Update the affected software to the latest version. With Gruntwork, those chores have already been accomplished. Your time spent troubleshooting issues is greatly reduced when the common maladies are already ruled out. Better yet, Gruntwork prevents many common problems, so the Mac just works and you can focus on higher level tasks for your client." 
Find out more at - http://mac-msp.com/gruntwork and tell them CCP sent you.

TOPICS:

- Joe regales the crew with his story of a client who "tried everything" to fix their Server.  Failing Promise Pegasus RAID's and a corrupt Open Directory led to a discussion regarding Forget Computers great free product called Bender- Automated Backup of OS X Server Settings. Also discussed is recovering Open Directory from Time Machine.

 

 

Click on Photo to See video

Click on Photo to See video

- Sam chats about his ballon ride landing in Arizona - video here: https://vimeo.com/176863670

Lyft & Uber Sure Pricing - http://therideshareguy.com/lyfts-heat-maps-vs-ubers-surge-pricing-who-wins/

- Sam talks about his family getting sidelined on an American Airlines flight. Follow Sam on Twitter and join in the fun - https://twitter.com/UID501

- Shimo VPN Client That Will run PPTP - https://www.shimovpn.com/

- Mail Act-On From SmallCubed That Performs a "Send Later Function:  https://smallcubed.com/mao/

- Sam discusses an issue with a clients Synology NAS and binding to Active Directory. Users in the AD Group experiencing slow file connections, listing and transfers.

- Synology NAS & Backblaze B2 Cloud Storage - https://www.backblaze.com/b2/partner-synology.html

164: PPTP = TTFN

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Recorded July 12, 2016

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

TOPICS:

- PPTP - Point-to-Point Tunneling Protocol (PPTP) is a method for implementing virtual private networks. PPTP uses a control channel over TCP and a GRE tunnel operating to encapsulate PPP packets.

- TTFN is an initialism for a colloquial valediction, 'ta ta for now', based on 'ta ta', an informal 'goodbye', approximately equivalent to 'bye bye' but in an easier meaning it means 'goodbye for now'. The expression came to prominence, in the UK, during the Second World War. Used by the military, it was frequently heard by the British public.

- Joe discusses being away from the office on vacation fro three weeks.

- Migrating from Kerio Mail Server to Google
- Kerio's Acquisition Of GetSynced - http://www.kerio.com/company/media-center/press-releases/kerio-technologies-announces-acquisition-getsyncd

- Prepare for removal of PPTP VPN before you upgrade to iOS 10 and macOS Sierra
- LogMeIn Hamachi - Create virtual private networks on-demand

- 146: Upgrading Late Model iMac's with JD Strong of Strong Solutions

- 157: Watchman Monitoring & Zendesk Integration - Getting Started

163: The Preparedness Mindset with Shelley Watson of Wheelwrights

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Recorded June 14, 2016

SAMUEL VALENCIA - TEAM V | 2016 TCS NEW YORK CITY MARATHON

Team V is the official endurance fundraising program for The V Foundation for Cancer Research. http://www.jimmyv.org

https://www.crowdrise.com/samuel-teamv/

- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.

Thanks to all our Contributors: 

Kevin Ginger, kGinger Consulting - Weldon Dodd - Rewind Tech -Mats Schwieger - envision design, llc - Adam Rice -  Daniel Escobar, Proactechs - JD Strong, Strong Solutions - Luis Giraldo, Ook and MonkeyBox

And thanks to our other wonderful supporters who chose to donate without any reward.

TOPIC:

This week we welcome back Shelley Watson of Wheelwrights, LLC of Seattle, Washington.

Shelley Watson is currently Managing Partner at Wheelwrights, started in 2007 with Chris Dawe, to provide technology services including strategic planning, implementation, and support to business and education clients in Western Washington. An Apple consultant and trainer since 1997, Shelleyā€™s past activities include working on curriculum development teams for Apple, and as an Apple Certified Trainer. Shelley earned her degree in Psychology from the University of California, never realizing it would be perfect for a career in IT.

In this episode, Shelley discuses her recent participation in Cascadia Rising, a Joint FEMA-OEM Catastrophic Earthquake and Tsunami Functional Exercise June 2016. She also discusses the benefits of participating in Community Emergency Response Teams (CERT) training. 

Find Shelley on Twitter-  @1technodiva

052: Aloha 'Joe"

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035: Interview with Mike Kingsley, Kingsley MacConsulting

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Interview recorded January 21, 2014; Intro recorded on January 28, 2014

Intro:

- testing Mavericks Server; being Client 0

- using Profile Manager to easily configure CalDAV, CardDAV, VPN services; Sam's trick to save a profile without a user name

- the trial and error of troubleshooting a server leads to uncertainty

- using authrestart to bypass FileVault 2 on next restart; installing software updates that require a restart now does this automatically

- force quitting fsck to allow mounting a drive that was failing to mount, even read-only, after letting fsck complete

- using the "security" command to read the contents of the user's keychain

Interview:

- Mike started his consulting practice in 2004, a great year for Apple

- first computer was an Apple IIe in 1984

- Apple Store has been great source of referrals; helps to think of Apple as a partner, and promote their services like AppleCare and JointVenture

- JointVenture can be a great supplement to help from Apple consultants

- first job was working at Disneyland; customer service was ingrained in the culture and top quality; out of five day training for new hires, three days are purely customer service; helps with consulting: owning issues, taking responsibility; e.g., customer drops ice cream cone, and employee walks customer over to the ice cream stand to facilitate the resolution; how to deal with people who are upset, hearing both sides; if you can't help, who can?