180: Watchman Monitoring Proactive Support Professional Certification / "Cupertino, We have a problem!"

Recorded  on November1, 2016

TOPICS:

Allen Hancock joined to discuss the new Proactive Support Professional Certification.

The certification is aimed at building upon best practices, and aims at making Proactive Support an expectation, rather than something which needs explaining.

So often, people only see the value of Proactive Support after the fact. This site aims to help consumers of IT perceive the value even before it's too late. 

IT Professionals are encouraged to submit their own stories if Proactive Support at

https://www.proactiveprofessional.com/submit-story/

Stories will be credited to you and link back to your site. There are no fees or affiliations required to have your story posted.

Certification as a Proactive Support Professional is granted after attending the 1.5 hour course and passing the exam.

Attendees of the course will receive Certified Proactive Support+ designation, use of the PSP Logo, and a listing in the upcoming Proactive Support Professional Locator. 

Online certification will be available in the future with similar benefits, but will lack the "+" designation. 

To be included in the initial Proactive Support Professional certification, register today at

https://www.proactiveprofessional.com/register/ 

Use coupon CCPSENTME and get 1/2 off the certification exam, which also includes dinner Tuesday at MacTech Conference.

PART TWO:

- http://bgr.com/2016/11/01/macbook-pro-2016-ram-specs/

- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming

177: Peeling An Orange WIth A Plastic Knife

Recorded  on October 11, 2016

TOPICS:

- QuickBooks 2015 is macOS 10.12 Sierra compatibile

- Joe discusses the benefits of LogMeIn Hamachi for remote access to QuickBooks, Lightspeed Onsite, and Printer Sharing – which helped work around an issue using Canon printers over an L2TP-over-IPSec VPN connection detailed in two Apple discussion forum posts. 

Sam discusses configuring VPN on a Synology and the need to send all traffic over VPN in OS X. 

https://www.synology.com/en-us/knowledgebase/DSM/tutorial/Application/How_to_connect_to_Synology_s_VPN_Server_using_a_Windows_PC_or_Mac

Unleash Your Router - https://www.dd-wrt.com/site/

PPTP Client For Sierra - https://www.shimovpn.com

- iOS 10 adds the ability to auto configure macOS Server account

- Tom Bridge Newsletter Technobits  https://tinyletter.com/technobits

- pop quiz: can you name the Mac display sizes, including decimals? which is the only Mac model with a whole number display size?

- using a Verizon iPhone on AT&T

- Verizon Phones are unlocked bacause of the agreement when AT&T acutioned off the 700MHz "C Block” frequency spectrum

http://www.theverge.com/2012/9/25/3405610/verizon-iphone-5-unlocked-open-access-fcc

- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.

176: "Cat Videos Are Never Wasted, My Friend" with Tom Bridge Of Technolutionary, LLC

Recorded  on October 3, 2016

TOPICS:

The CCP Team is joined by Tom Bridge, Partner at Technolutionary, IT services firm in Washington DC area - http://www.technolutionary.com

Tom is very active as part of the MacDMV Advisory Groupin the DC, MD and VA area. MacDMV’s website - http://www.macdmv.com - and Twitter: @mac_dmv

Tom Bridge Newsletter -Techno Bits Little bits and bobs from the Mac Infosphere
https://tinyletter.com/technobits

EZ-RJ 45 - http://www.platinumtools.com/products/connectors/ez-rj45-cat6-connectors-100010c/ 

Brian Krebs: http://krebsonsecurity.com

Certified Wireless Network Administrator - https://www.cwnp.com/certifications/cwna

MacAdmins Podcast - http://podcast.macadmins.org
The MacAdmins.org podcast is recorded roughly twice a month and produced in partnership with MacAdmins.org, where you can join over 5,000 Apple Admins on our Slack team. Subscribe to our podcast and rate us on iTunes and Stitcher! Our podcast is edited by Tom Bridge, with theme music created by Adam Codega the first time he opened GarageBand. Our Mixing Engineer is Aaron Lippincott, who makes us sound good. Hosting is provided by Technolutionary and MacAdmins.org.

http://podcast.macadmins.org/2016/06/13/episode-6-dreyer-rhymes-with-slayer/

http://podcast.macadmins.org/2016/09/08/400-flying-monkeys/

Charlie Bit My Finger - https://youtu.be/_OBlgSz8sSM

https://www.youtube.com/watch?v=2WM6FBMCx3A

- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.

Patrons:
Jonathan Spiva @ 74bit
JD Strong @ Strong Solutions
Daniel Escobar @ Proactechs
Craig Kabis @ Macpro Consulting
Jonathan Nieves @ Exceed Technology Group
Matt Washchuk @ Nine Bark Consulting
Dennis Nolan @ Cirrus Partners
Weldon Dodd @ Rewind Technology

174: A Time Machine "Perfect Storm"

Recorded September 19, 2016

TOPICS:

-  Sam shares a story about assisting at client resteraunt owner, crimping cables and getting a free dinner out of it!

- Joe tells the tale of a Time Machine “perfect storm” with disasterous results.

- how to use MacBook "One" on Apple LED Cinema Display: referencing this article, you need StarTech HDMI to DisplayPort Converter and Cables To Go DisplayPort Male To Mini DisplayPort Female Adapter. If you need power at the same time, you would use the Apple USB-C Digital AV Multiport Adapter. If you want wired networking too (now you're getting crazy), you need the Apple USB Ethernet Adapter. In the words of Joe's client: "it ain't pretty, but it works!"

- General grousing

- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.

Thanks to all our Contributors: 

Kevin Ginger, kGinger Consulting - Weldon Dodd - Rewind Tech -Mats Schwieger - envision design, llc - Adam Rice -  Daniel Escobar, Proactechs - JD Strong, Strong Solutions - Luis Giraldo, Ook and MonkeyBox

And thanks to our other wonderful supporters who chose to donate without any reward.

171: Tenacious Joe

Recorded September 3, 2016

We are sponsored this week byGruntwork by Mac-MSP. 

Gruntwork is the ultimate managed service package for you and your clients. "Think of what you would do when trying to solve a user’s support request: run a disk verification utility. Run permission repair. Update the affected software to the latest version. With Gruntwork, those chores have already been accomplished. Your time spent troubleshooting issues is greatly reduced when the common maladies are already ruled out. Better yet, Gruntwork prevents many common problems, so the Mac just works and you can focus on higher level tasks for your client." 
Find out more at - http://mac-msp.com/gruntwork and tell them CCP sent you.

TOPICS:

- Joe talks about a client who upgraded his Mac to the Sierra beta

- Sam shares his story of losing his recent family vacation photos in the Photo app

- Joe talks about problems sending audio out through his external Dell monitor.

- Jerry chats bout upgrading a clients Mac Pro with an SSD and using the OWC Accelsior S
Storage Expansion With a Speed Boost

- Joe talks about a managed client who decides to have their intern change their domain and then was surprised that email wasn't working properly.

166: "Which Button Do I Press To Fix The Server?"

Recorded July 27, 2016

We are sponsored this week byGruntwork by Mac-MSP. Gruntwork is the ultimate managed service package for you and your clients. "Think of what you would do when trying to solve a user’s support request: run a disk verification utility. Run permission repair. Update the affected software to the latest version. With Gruntwork, those chores have already been accomplished. Your time spent troubleshooting issues is greatly reduced when the common maladies are already ruled out. Better yet, Gruntwork prevents many common problems, so the Mac just works and you can focus on higher level tasks for your client." 
Find out more at - http://mac-msp.com/gruntwork and tell them CCP sent you.

TOPICS:

- Joe regales the crew with his story of a client who "tried everything" to fix their Server.  Failing Promise Pegasus RAID's and a corrupt Open Directory led to a discussion regarding Forget Computers great free product called Bender- Automated Backup of OS X Server Settings. Also discussed is recovering Open Directory from Time Machine.

Click on Photo to See video

- Sam chats about his ballon ride landing in Arizona - video here: https://vimeo.com/176863670

Lyft & Uber Sure Pricing - http://therideshareguy.com/lyfts-heat-maps-vs-ubers-surge-pricing-who-wins/

- Sam talks about his family getting sidelined on an American Airlines flight. Follow Sam on Twitter and join in the fun - https://twitter.com/UID501

- Shimo VPN Client That Will run PPTP - https://www.shimovpn.com/

- Mail Act-On From SmallCubed That Performs a "Send Later Function:  https://smallcubed.com/mao/

- Sam discusses an issue with a clients Synology NAS and binding to Active Directory. Users in the AD Group experiencing slow file connections, listing and transfers.

- Synology NAS & Backblaze B2 Cloud Storage - https://www.backblaze.com/b2/partner-synology.html