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526: Stay In Your Lane

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Topics:

-Jerry talks about a break/fix client that stores Time Machine backups on a Synology.

-A discussion ensues about how to charge a client that needs you out of the blue and what your expertise is worth.

-We get into changes in the Dropbox API and its behavior.
https://help.dropbox.com/installs/macos-support-for-expected-changes

-An odd issue really confounds Sam with a SonicWall firewall and Ubiquiti PoE switches.

-Joe runs into a snag with devices adoption in the UniFi portal.

-Joe has some thoughts on remotely rebooting modems and managing using a WattBox

-Some feedback on using the UniFi LTE as a backup ISP connection.

Thank you to our Patreon sponsors!

518: The Sin Eater

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Topics:

-What is a sin-eater?

-Jerry talked about which level of Microsoft to move to from Rackspace.

-He used Emailchemy to convert the data.

-Dealing with customers that purchase the wrong hardware to save a buck.

-What to do when you have additional storage needs with Microsoft accounts. Jerry finds out.

-After an automated Synology alert, Jerry finds out that a client moved and unplugged it without a proper shutdown.

-Sam & Joe differ on their Amazon return experience at Whole Foods.

-UPS Store experiences are another level of customer service.