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518: The Sin Eater
/Topics:
-What is a sin-eater?
-Jerry talked about which level of Microsoft to move to from Rackspace.
-He used Emailchemy to convert the data.
-Dealing with customers that purchase the wrong hardware to save a buck.
-What to do when you have additional storage needs with Microsoft accounts. Jerry finds out.
-After an automated Synology alert, Jerry finds out that a client moved and unplugged it without a proper shutdown.
-Sam & Joe differ on their Amazon return experience at Whole Foods.
-UPS Store experiences are another level of customer service.
517: Do that Hudu that you do so well
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`
Topics:
-On a recent Patreon only show, Jerry talked about a documentation tool called Hudu. He discusses more about the ChatGPT integration.
-Jerry recommends Google Bard.
-Joe has a client that has a unique setup with access to their server. He uses Addigy Self Service to deploy a connection script.
-Sam has been implementing Single Sign-On in more and more scenarios with his customers.
-Sam found out the hard way how a content filter can block legitimate services.
-We talk about giving users the local admin password on a Mac when you can’t accomplish something remotely.
-We get into online calendar bookings and how Joe & Sam are very protective of their time.
514: The Fix Is In
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Thank you to our VIP sponsors!
Topics:
-Archiving/Deleting in Apple Mail is inconsistent.
-Jerry has been seeing issues on multiple computers when upgrading from macOS Ventura 13.2.1 to 13.3.1. Reinstalling the OS still creates data issues.
-“That’s a lot of nanas to deal with”.
-Pro tip about using the Option key when clicking About This Mac to reveal System Information.
-Thanks to Guillaume Gete for 80 Shades of the Option key
-Joe talks about his use of Nudge as well as an AppleScript automation with the help of sudoade.
-We discuss end user perception as Sam talks about a story upgrading Wi-Fi for a new customer.
-Jerry mentions The Hawthorne Effect, which discusses how people increase efficiency when they feel like they are being watched.
-Joe had been recommending a mail server upgrade to a client until finally one day, their provider went down. They still did not learn their lesson.
-We get into how to quote email migration projects and the economy of scale.
