🔒 Patreon Special

IT Pros: exclusive shows await you on Patreon, focusing on the more challenging aspects of running your practice and working with clients and employees.

518: The Sin Eater

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Topics:

-What is a sin-eater?

-Jerry talked about which level of Microsoft to move to from Rackspace.

-He used Emailchemy to convert the data.

-Dealing with customers that purchase the wrong hardware to save a buck.

-What to do when you have additional storage needs with Microsoft accounts. Jerry finds out.

-After an automated Synology alert, Jerry finds out that a client moved and unplugged it without a proper shutdown.

-Sam & Joe differ on their Amazon return experience at Whole Foods.

-UPS Store experiences are another level of customer service.

517: Do that Hudu that you do so well

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Topics:

-On a recent Patreon only show, Jerry talked about a documentation tool called Hudu. He discusses more about the ChatGPT integration.

-Jerry recommends Google Bard.

-Joe has a client that has a unique setup with access to their server. He uses Addigy Self Service to deploy a connection script.

-Sam has been implementing Single Sign-On in more and more scenarios with his customers.

-Sam found out the hard way how a content filter can block legitimate services.

-We talk about giving users the local admin password on a Mac when you can’t accomplish something remotely.

-We get into online calendar bookings and how Joe & Sam are very protective of their time.

514: The Fix Is In

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Topics:

-Archiving/Deleting in Apple Mail is inconsistent.

-Jerry has been seeing issues on multiple computers when upgrading from macOS Ventura 13.2.1 to 13.3.1. Reinstalling the OS still creates data issues.

-“That’s a lot of nanas to deal with”.

-Pro tip about using the Option key when clicking About This Mac to reveal System Information.

-Thanks to Guillaume Gete for 80 Shades of the Option key

-Joe talks about his use of Nudge as well as an AppleScript automation with the help of sudoade.

-We discuss end user perception as Sam talks about a story upgrading Wi-Fi for a new customer.

-Jerry mentions The Hawthorne Effect, which discusses how people increase efficiency when they feel like they are being watched.

-Joe had been recommending a mail server upgrade to a client until finally one day, their provider went down. They still did not learn their lesson.

-We get into how to quote email migration projects and the economy of scale.

513: Pricing Your Device Management Stack

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Topics:

-Jerry & Joe talk about their monthly MSP offerings and the services it includes.

-Jerry uses Square for automated credit card payments and invoices.

-Joe talks about competing on quality as opposed to pricing.

-Offering a lower starting point without important services can put both you and the customer in a bad position.

-How do you handle consultants in your area that offer extremely low rates?

-The hosts speak to the benefits of monthly fees.

-Priority scheduling and unattended remote support are big selling points for Joe’s plan.

-We spoke with Tim Pearson on Patreon Episode 471 to discuss some great tips on managed services pricing.

-One of Jerry’s clients uses a Remote Desktop tool called NuoRDS.

-Jerry was able to remotely assist a customer while in an Uber in Belgium.

-The tool that Jerry uses to manage scheduled restarts is called Power Manager.