300: Talking Ubiquiti With "Super Remie" Cremers

Topics:

-Remie Cremers of Super Remie comes back to join Command Control Power for our 300th episode and discuss Ubiquiti and Wi-Fi in general

-Remie is a newly minted Ubiquiti Wireless Enterprise Admin

-He addresses use of a UniFi Cloud Key and how he goes the route of using an in-house controller on a Mac mini in his office.

-By doing so, he then manages all of his clients as “sites” in the controller. He then charges his clients an annual fee to maintain this for them

-A point of interest is how to migrate devices from one controller to another. More testing may be needed on Sam’s part.

-Remie shares a tip on creating users for clients, which involves setting up credentials for the user instead of having them jump through hoops to create a new account.

-Finding difficulties in implementing an SSL certificate for his controller, Remie created a guide and shares it with listeners.

-For his fees, he offers to do firmware upgrades as well.

-One hurdle that he found himself hitting, was the issue of needing to do a “Set Inform” twice to adopt devices on a controller that is not on-site. Ubiquiti confirmed the need for this method.

-Joe and Remie put their fancy pants on and discuss DHCP options

-As the group discusses the topic of using secondary ports on the AC-Pro APs, Sam makes mention of a hardware limitation where speeds of the AP will represent the top speeds of the device connected to the secondary port. So if a device connected can only operate at 100 Mbps, ALL devices connected to that AP will hit that cap.

-Ubiquiti has an impressive line of products in their UniFi line

-Joe has a PSA about power cycling the UniFi equipment

-Offsite configuration in a staging area is a popular method of setup, although depending on equipment used, it can present its challenges.

-As Joe encountered issues with VPN setup, he had access to Ubiquiti’s 24/7 chat support

-The UniFi Security Gateway (USG) has its place in some installations but may not fit the bill everywhere

-Mounting methods of the access points is an important factor to be aware of that is addressed in the conversation

-Before wrapping up, Remie gets into the confusing naming convention for USB and current speeds. He also advises on purchasing the proper cables.

298: A Debacle Of Epic Proportions

Topics:

-Sam has some follow up on the story he shared on episode 292 when his client purchased hardware without consulting with him

-Joe is not happy with what he calls “auto incorrect” on iOS & macOS. Sam & Jerry pile on.

-Another grip for Joe is when using Apple’s search suggestions in Safari, there is no ability to go back to all results.

-Sam tries to convince Joe to “let it go”

-Sam has a big scare when making a change on a Ubiquiti network

-When Jerry has issues updating Ubiquiti firmware, he has to resort to manually updating via SSH

-As the Ubiquiti discussion continues, they bring up the new CloudKey Gen 2:
https://store.ui.com/products/unifi-cloud-key-gen2

-With equipment like this that require periodic firmware updates, Jerry poses a question of how to handle that with clients that are time & materials. Do you proactively reach out? How do you handle billing?

-We could not have an episode of Command Control Power without a Jerry client impersonation

-Mesh networks like Eero are good alternatives to more complex setups in residential scenarios. However, Sam knows “zero about the Eero”.

297: Interview with Justin Esgar of ACEs Conference 2019 & Virtua Computers

Topics:

-It's almost the time of year again for the ACEs Conference.  This week Justin Esgar joins Joe, Jerry, & Sam to talk about ACEs 2019 - to be held June 4-6 in Kansas City, MO (NOT to be confused with Kansas City, KS) 

-Work/life balance was a theme of ACEs 2018 that Joe really loved.  Both Joe & Sam attended the morning yoga session on day 1.

-Justin's wife as well as his Board of Directors have been key to making ACEs successful: Alan Hancock, Adam Engst, Andy Espo, Will O'Neal

-After feedback from previous years, Justin and his team have implemented a new theme where participants will be able to meet in small groups and get feedback and help from their peers.

-The Keynote this year is Sgt Major Fenton Reese

-Brian Best is back for year 5.  Will he be presenting in a tuxedo?

-Justin's own company, Virtua Computers, was changed dramatically from the conference and his yearly revenue reflected this.

-One piece of advice is to research and go all in on the tools you will need for your clients. Whether it's Addigy for RMM (Remote Monitoring & Management), Zendesk for ticketing, JumpCloud for SSO (Single Sign On) or Apple Business Manager.

-Automating and perfecting your processes is not only going to make your clients successful, but it will set your staff up for success as well.

-Justin shares some of how he bills his monthly services 

-Virtua also does Dark Web scanning for his clients.  He uses ID Agent for that service

-Keeping an ongoing relationship with the client is an important factor that makes those money conversations that much easier

-Justin quizzes the group with a typical interview question

296: Clients & Support

Topics:

-Joe is broadcasting from the passenger seat of the RV as he deals with a host of hardware problems

-A company called Twelve South created a product called AirFly that’s perfect for using your AirPods on an airplane: https://www.twelvesouth.com/product/airfly

-Jerry is working with a new client who has a current consultancy that holds all the credentials close to the vest and it presents its challenges

-Methods of doing business becomes a hot topic as Joe & Jerry talk about navigating those waters with clients

-Working with resellers or other companies that may operate differently can cause confusion and add complexities working with the client

-Jerry compares the work at times to being a refrigerator repairman

-Sometimes in our line of work, feeling appreciated is a rarity

-“You don’t *** with the computer guy” - Jerry Zigmont

-Some clients just want to game the system

-Jerry has some good stuff to say about the TidBITS Content Network.  All of the CCP team put it to good use and you can too: https://tcn.tidbits.com/

-While we are on the subject of clients, Joe & Jerry talk about methods and styles of communication

295: Change Up The Usual

Special Thanks To Our VIP Sponsors!

Topics:

-Jerry has some clients with MacPractice and he has some concerns with their recommendations for Dolly Drive. Joe chimes in on his experiences.

-Since Sam is relatively new to syncing Desktop & Documents to iCloud, he was looking for a way to stop specific subfolders from syncing to iCloud. He found that adding the suffix of .nosync to a folder would remove it from iCloud.

-On the heels of naming conventions discussions, Jerry has a client that named folders with all the special characters that tend to wreak havoc on an OS. He got the old line “it wasn’t a problem before” from the client.

-Sam’s client had what they thought was an issue with a UniFi mesh device. The answer was a lot more simple than expected.

-Whenever a client messes with DNS, it’s a recipe for disaster. And Jerry’s client was no exception.

-A need from one of Jerry’s friends turns into the discovery of a line of products from Ten One Design. He ends up getting his friend the Blockhead, which turns the Apple power brick sideways to the socket. Check them out for a variety of other ingenious products like the Stella or Wifi Porter.

-Listeners of Command Control Power can get a very generous 20% off their order by using the code “Command” at checkout.

-It’s the simple things. Joe shares a feature of the Amazon Prime app on iOS that just makes sense and he wonders why other video streaming apps don’t do this.

-Jerry recommends troypoint.com for use with an Amazon Fire Stick

-Joe has a new segment/corner/pop quiz called “Apple should have told us”. His story starts with a local iPhone encrypted backup with a lost backup password. Apple does have a knowledgeable article on this topic: https://support.apple.com/en-us/HT205220#help

-His wish for an RSS feed leads him to a lot of dead ends: apple.com/support/rss/intl/body.html, rss.support.apple.com, support.apple.com/rss, and just for fun: www.apple.com/support/home/index.html

-Thanks to Tim Nyberg of The Mac Guys for mentioning a tax break for the tax year 2018 that may apply to your business: https://www.mileiq.com/blog/pass-through-tax-deduction/

-On a fun note, Jerry shares a funny ad for the Super Bowl from Stella Artois: https://www.youtube.com/watch?v=IX8TMYRk6_w

Thank you to our Patreon sponsors!

294: Jonathan Mann - A Decade Of A Song A Day

Topics:

-We have the extreme pleasure of having Jonathan Mann on the show.  Among his many other talents, he is the author of the Command Control Power theme song!  https://www.jonathanmann.net

-Jonathan is well known for writing a song a day since January 1st, 2009: Song A Day Website
I’ve Been Writing a Song a Day for Ten Years

-In November 2014, Jonathan Mann set a world record for the most consecutive days writing a song.

-He takes us through the tools he uses to create his music, as well as the equipment he uses to store and maintain it:
Panasonic Panasonic Lumix DMC-GH4 Mirrorless Micro Four Thirds Digital Camera
Synology - https://www.synology.com/en-us 
Reason - The music-making software with everything you need to create amazing music 
https://www.propellerheads.com/en/reason
Logic Pro X - https://www.apple.com/logic-pro/ 
Adobe Premiere - https://www.adobe.com/products/premiere.html 

-Jonathan has recently released a new album: I Used To Love My Body

-He discusses the struggles of going into “editing mode” when it is not normally how he works

-Jerry asks Jonathan about his method of selling his music.  He opens up about his philosophy

-A great story is shared about Jonathan at the XOXO Festival in 2014:  https://www.youtube.com/watch?v=nM4fGsyyWF0 

-During 2010, The Antennagate controversy struck Apple and the iPhone 4.  Jonathan, as he does, wrote a song about it.  The story that follows is amazing.  Hint: it involves Steve Jobs dancing to Jonathan’s song!  
Apple Press Conference 2010 - iPhone 4 Antennagate - https://youtu.be/IorfYuF4gMM 
Steve Jobs Danced To My Song - https://www.youtube.com/watch?v=xFyXoPi9FNs 
The iPhone 4 Antenna Song - TechCrunch, MG Siegler 
https://techcrunch.com/2010/07/16/iphone-4-antenna-song/

-Currently in Jersey City, he discusses how his location or surroundings can influence his creativity

To Save the Sound of a Stradivarius, a Whole City Must Keep Quiet 

https://www.nytimes.com/2019/01/17/arts/music/stradivarius-sound-bank-recording-cremona.html

-Jonathan is a very active dad and he talks about his ability to be involved and available for his family. He recently collaborated with his son to produce a song based on his latest obsession:

Mario Super Mario Super Mario Poop - https://www.youtube.com/watch?v=gTk31RzL47w 

-Jonathan is a fellow member of Patreon!  You can support him here: Jonathan Mann On Patreon - https://www.patreon.com/jonathanmann