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345: Taekwondo MSP

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Topics:

-Sam is on the island of Manhattan teaching a Jamf class

-He also has an update to the issues affecting him since upgrading to Catalina, including the loss of iCloud reminders.

-Besides blocking Catalina with Addigy and other MDM solutions, ignoring Catalina in Software Update is a good addition: sudo softwareupdate —ignore “macOS Catalina”

-Sam describes frustrations when attempting to set up voice recognition using “Hey Siri” on his HomePod

-Making a push through Addigy is a focus Sam Is trying to make a priority in 2020

-A bug in Safari with Addigy is properly displaying APNs Push Certificate expiration dates.  Other browsers work as expected.

-Joe has had success with clients using secure passwords with the strong password feature in Safari

-Follow up to Joe’s SIM hacking issue with his client - the department that handles issues with porting at Verizon is the Unauthorized Port Team

-A client that Sam parted ways with had decided to fight his final bill so a mutually agreed upon number

-Sam decided to add verbiage to his MSP that ensures his company is always involved in the decision making for technology related purchases

-A big thank you to Richard Wingfield and Justin Esgar for solid advice in Sam updating his MSP agreement

-New billing practices, additional details, and per user/per device pricing are some of the changes and updates that are being planned out

-The next trick is to find the time to implement all of these changes