Topics:

-This week's show is brought to you by FLEXdesk - your help desk support that grows with your company. Go to rootedconsulting.org/flexdesk to find out more.

-Jerry takes over Joe's Peeves Corner as he gripes about Apple Remote Desktop and its annoying habit of jumping to different computers when it is populating a list

-It brings up the topic of Addigy and their remote access client and its speedy and reliable access. Also Addigy's SSH/command line capabilities to perhaps kickstart Apple Remote Desktop.

-Joe talks about users enabling Printer Sharing. If users turn it on and people connect through it, changing the host computer's name in System Preferences>Sharing will cause shared users to no longer be able to use it.

-Continuing failed updates with High Sierra and the now infamous "missing or damaged" error

-It reminds Joe of a story where a client had a firmware password on a Mac that was acquired from a previous user. In a similar situation where the Apple Store could not/would not unlock it. They extracted the hard drive, installed it in another system and wiped/updated it. They then placed it back in the original iMac and it successfully booted.

-Jerry floats a conspiracy theory as to why these installer issues have been so rampant

"Joe's Tech Clinic" - After an upgrade to High Sierra, the Dock and Finder were slow to respond after booting each time. Subsequent downloads would cause the Dock to then be unresponsive, once complete. Joe attempted many fixes: resetting launch services, removing /var/folders contents (except zz), safe boot, resetting NVRAM, SMC, nada. Also tried trashing Dock preferences and rebuilt manually. A key was that the Downloads folder was not in the Dock. Unbelievably, adding it to the Dock corrected the issue!

-A nice addition to the show is additional audio from our interview with Justin Maxwell of smith.ai and Keypad. Justin talks about his time working for Apple.

-The rumor about being caught in an elevator with Steve Jobs turns out to be true!

-Justin and his wife were at Apple during the famous "I'm a Mac" commercials. He talks about the underdog mentality that made for a very exciting time.
https://www.youtube.com/watch?v=qfv6Ah_MVJU

-He was on the team that created and released Aperture

-Joe remembers the time of the release of the Intel processor. At that time, Justin was part of the team building the iLife website (in Flash!). At that time, Adobe decided not to release Flash for the intel processors. Justin's team had to rebuild the entire website, working through holidays and weekends to meet a deadline. Released the morning of MacWorld, Steve Jobs hated it! Justin kept a little memento to remind him of that time in his life.

-Of the many things that Justin learned from all of this, Steve was almost always right. He always thought of the user first.