šŸ”’ Patreon Special

IT Pros: exclusive shows await you on Patreon, focusing on the more challenging aspects of running your practice and working with clients and employees.

576: The Hunger Games: Call Center Edition - One Headset, One Rep, You vs. Everyone Else

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Topics:

In this episode, Joe grapples with a series of technical issues while trying to start his stream. Joe faces multiple frustrations with his Mac and browser configurations, expressing his exasperation with technology. The conversation shifts to broader grievances about poor customer service and systemic inefficiencies within major corporations, as Jerry and Joe recount personal experiences involving vendors, ISPs, and even a Tesla purchase process. Sam joins to provide moral support.

-Technical Difficulties and Introductions

-Joe's Frustration with Technology

-Jerry's Perspective and Client Stories

-Sam Joins the Conversation

-The Elevator Phone Saga

-Systemic Issues and Accountability

-The Busboy's Tale: A Lesson in Employee Care

-The Rigged System: Accountability and Retention

-Customer Service Nightmares: Real Stories

-Deferred Financing Fiasco

-Warranty Woes: The Mitsubishi Saga

-Frustrations with Facebook: A Tech Support Story

-The Bigger Problem: Industry Failures

-The Tesla App Experience

-Live StreamYard Troubleshooting

-Concluding Thoughts

Patreon Show - 575: From Chateau Chillaxin' to Client Chaos: Joe's French Fantasy and Sam's News

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In this special episode of Command Control Power, the team shares engaging and personal stories ranging from client interactions to unique experiences. Joe recounts past memorable moments with high-profile clients and a magical, immersive time in France. Sam discusses an exciting departure that alleviates work stress, and Jerry navigates a complex client situation involving high-tech home installations while reflecting on professional boundaries.

574: Backblaze to the Future & Proofpoint Pandemonium

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Topics:

-Jerry shows off his new shirt.

-BackBlaze causes a major pain point for Jerry after a massive bill comes in. He has some good advice for those using BackBlaze groups.

-We debate how pricing increases affect how we pass the costs along to our customers.

-What is with BackBlazeā€™s maintenance schedule happening in the middle of a work day?

-Sam has a rough experience with Go Daddy when ā€œdefederatingā€ Microsoft Office.

-This customer was using Proofpoint with Go Daddy and it remained active months after we attempted to disconnect.

-Go Daddy support seems to not have any understanding of the services that they are selling.

-Quick Tip regarding Apple Mail and Exchange when it stops responding: Quit Mail/Calendar/Contacts, go to Activity Monitor and force quit the exchangesyncd process. Restart the apps.

-Jerry shares an update about AppleCare+ and unlimited incidents.

-With changes to the Print Center and the removal of individual printer apps, Joe wonders why Apple canā€™t account for this and replace Dock items instead of leaving question marks.

573: Exploring Generative AI, Apple Intelligence, and the Future of Technology With Adam Engst

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In this episode, we delve into the integration of generative AI, Apple's advancements in AI technology particularly their Apple Intelligence offering, and the broader implications of AI in various fields. Our special guest, Adam Engst of TidBITS Content Network, joins us for an in-depth conversation about the technological breakthroughs, societal implications, and future trends. From insights on continuity cameras and MagSafe to discussions about the future of AI in content creation, this episode covers a wide array of topics sure to engage tech enthusiasts.

Jerry got himself an NFR license of Camo Pro

Since he has to take notes, Adam used Audio Hijack to transcribe the WWDC 2024 Keynote

We discuss Apple's Marketing and Evolving Tech

ā€œGenerative AI gives you a statistically probable answerā€ - Adam Engst

Jerry chimes in about his email anxiety and how it has helped him communicate well with clients.

Adam generally doesnā€™t use AI to write, but he does use Grammarly.

Joe sees a future where each userā€™s AI will just talk to each other.

At what point will you be able to have AI send something in your name without any adjustments?

Will AI steal our jobs? ā€œAI isnā€™t going to steal any job where you have to interact with people.ā€

Trusting the source of your informationā€¦

Ethical Considerations and Future Trends of AI

Join TidBITS Content Network to receive top notch content tips and articles you can use in your content marketing.

Thank you to our Patreon sponsors!

Patreon Show - 572: Exploring Legacy Software, CGNAT Challenges, and AI's Impact on Privacy

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In this patron-only episode of Command Control Power, the hosts reflect on past conferences, such as Lightspeed in Montreal, and the challenges of utilizing the Lightspeed software for consulting businesses. The conversation shifts to Unifi network monitoring setups and the unique complications presented by Carrier Grade NAT (CGNAT) on residential ISP connections. The hosts discuss potential security and monitoring solutions for modern clients, including Unifi's professional phone support and Wattbox. Finally, the episode examines the growing concerns around AI voice cloning, its potential for misuse, and ideas for safeguarding privacy in a digital age.