468: Happy Sherlock Day

Command Control Power has reached our 9th anniversary! We have been recording new episodes every week since June of 2013. We are very appreciative of our Patrons and over the next month or so, we are going to do something a little different to show our appreciation.

We will be airing new shows every week on the private Patreon feed.  On the public show we will re-air a classic episode from our catalog of almost 500 episodes, along with the occasional new show. Become a Patron today for access to the freshest content, get a peek behind the scenes, and more candid conversations about running our businesses, dealing with clients and fixing tough technical issues.

Topics:

-We kick around our thoughts on WWDC and hardware releases.

-Jerry is quoted in an article about his thoughts on WWDC 2022.

-What are your thoughts on the latest Messages updates?

-Small Cubed could get “Sherlocked” with the latest Mail announcements. They quickly made an announcement: https://smallcubed.com/support/ventura/

-Joe wants custom Tapbacks.

-Texting with clients comes back up.

-We would love to hear from anybody using Apple Business Chat.

-Back to Mail Cubed, Jerry used Send Later and had another incident of messages disappearing before being sent.

-In a recent TidBITS Content Network article, they discuss iCloud shared folders and the extremely dangerous behavior of deleting items.

-While discussing the very welcome shared Photos library feature, Jerry warns us that all users will have full edit/delete capabilities.

-Screen sharing with some clients can be so infuriating at times.

-When you direct a client to restart to resolve an issue and it’s clear they have not, what’s the best way to address that?

467: Interview with Brian Best from BestMacs and Mac-MSP Gruntwork

Topics:

This week on Command Control Power, we are featuring a patron only show for our supporters. If you are already subscribed on Patreon, you will find this show in your private podcast feed. To sign up and get instant access to special features like this one and several other Patreon only episodes, visit us at our Patreon support page and become a patron. For our general audience, we are featuring a classic episode from our catalog of nearly 500 episodes. We hope you enjoy it.

466: How Much Do You Want To Pay A Month?

Topics:

-Sam talks about his recovery from Covid.

-Some personal experiences and opinions are shared.

-Joe shares a sneak peak of an offering for Patrons. A Numbers based tool based on Watchman Monitoring reports with customized output.

-What monthly MSP plan works for you? Do monthly services work for residential clients?

-Jerry has abandoned the “monitoring only” approach since most clients ignored the alerts.

-Raising rates. Is it the right time or the wrong time?

-How do your phrase a rate change to clients?

465: Deeper Down The Rabbit Hole

Topics:

-Joe has an update on using his new Synology with Synlogy Central Management System. After digging around with notifications, he was frustrated. Thanks to Dan Monge of Mac IT Pros for the tip to look at the client Synology notifications as there is an additional CMS column.

-PsiMac charges a monthly service fee for network management.

-“Don’t be afraid to charge the client” -Jerry Zigmont

-A pesky client calls Jerry multiple times as he racking up his Smith.ai bill.

-Someone that needed help and Joe spent some time diagnosing, decides to try and migrate data on her 10 year old computer on her own.

-Jerry expresses concerns about working with customers that have 10 year old equipment and the risks that come with it.

-For new clients, Joe standardizes on getting a system report from Watchman Monitoring.

-PSA - BackBlaze keeps your historical data for only 30 days by default.

-Keeping old hardware for cost saving reasons can end up costing people in the end as the labor to upgrade can be extended due to aging equipment.

-Joe brings up finding better ways to manage automatic updates across different hardware/software.

-UniFi updates seem to handle rolling updates well.

464: Interview With Jason Dettbarn / Founder & CEO of Addigy - Cloud Based Mac Management Platform

Topics:

Topics:

-This week we welcome back Jason Dettbarn. Founder and CEO of Addigy

-There has been a 50% growth in the MSP sector and they are banking on this sector.

-We talk Apple Business Essentials and it’s coexisting with a third party MDM like Addigy.

-This is also contributing to fixing the foundational changes needed.

-Addigy has a big training arm.

-Jason discusses providing tools to migrate MDM vendors.

-Addigy uses Gainsight to understand and react to customer satisfaction levels.

-Joe & Sam talk about how managing software updates has become more challenging.

-Jason’s team is working hard on InTune compliance and Okta integration.

-Addigy was named one of Inc. Magazine’s Best Places to Work

463: Save Changes and Shut Down

Topics:

-Jerry is dealing with what appears to be a case of identity theft. 

-Joe comes up with a trivia question based on chatter on Slack. Where is the physical serial number on the current iMac computers?

-Depot repairs on a personal iMac didn’t work out too well for Jerry. 

-Joe is trying to get details on supported previous operating systems from Apple. 

-With the removal of python 2.7, Jerry uses advice from Armin Briegel to implement Shortcuts. 

-Even without meaning to, clients can take advantage of a “free” consulting call.