464: Interview With Jason Dettbarn / Founder & CEO of Addigy - Cloud Based Mac Management Platform

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Topics:

-This week we welcome back Jason Dettbarn. Founder and CEO of Addigy

-There has been a 50% growth in the MSP sector and they are banking on this sector.

-We talk Apple Business Essentials and it’s coexisting with a third party MDM like Addigy.

-This is also contributing to fixing the foundational changes needed.

-Addigy has a big training arm.

-Jason discusses providing tools to migrate MDM vendors.

-Addigy uses Gainsight to understand and react to customer satisfaction levels.

-Joe & Sam talk about how managing software updates has become more challenging.

-Jason’s team is working hard on InTune compliance and Okta integration.

-Addigy was named one of Inc. Magazine’s Best Places to Work

463: Save Changes and Shut Down

Topics:

-Jerry is dealing with what appears to be a case of identity theft. 

-Joe comes up with a trivia question based on chatter on Slack. Where is the physical serial number on the current iMac computers?

-Depot repairs on a personal iMac didn’t work out too well for Jerry. 

-Joe is trying to get details on supported previous operating systems from Apple. 

-With the removal of python 2.7, Jerry uses advice from Armin Briegel to implement Shortcuts. 

-Even without meaning to, clients can take advantage of a “free” consulting call. 

462: Balanced Billing & The "Partner Plan" With Richard Wingfield Of Envision Design

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This week on Command Control Power, we are featuring a patron only show for our supporters. If you are already subscribed on Patreon, you will find this show in your private podcast feed. To sign up and get instant access to special features like this one and several other Patreon only episodes, visit us at our Patreon support page and become a patron. For our general audience, we are featuring a classic episode from our catalog of nearly 500 episodes. We hope you enjoy it.

461: Let your Conscience Be your Guide

Topics:

-Joe is tired of being the help desk when Tim is out. 

-Sam has dreams about removing himself from the help desk ticket queue. 

-Sam’s new hire is working out well. 

-Developing guides for common user tasks has been tremendously helpful for Sam. 

-TextExpander is an invaluable tool that we all use. Joe has used it to create his own instructions for users. 

-In this week’s “I should have known this”, Sam realized that disabling the default account on Synology would break the Cloud Sync connection because the process is owned by that account. 

-Joe uses Backup Radar to stay on top of backup alerts. 

-The group discusses Synology’s C2 built in backup solution.

-Joe has been listening to a podcast by Sam Harris about how society relies on technology and how fragile it is. Bridgefy can be used for offline messaging in a scenario where 

-iPhone will be able to be used with satellite communications for emergency services in the future. https://www.bloomberg.com/news/articles/2021-08-30/apple-plans-to-add-satellite-features-to-iphones-for-emergencies

460: My Stupidity Makes You Smarter

Topics:

-Sam’s daughter lost her wallet but there was no AirTag or Tile used. 

-Joe talks about Chipolo, a third party vendor that works with the FindMy infrastructure. 

-Sam has a gripe about people that can’t read through an entire email. 

-One of Joe’s clients had a display issue that seemed to persist after a restart. 

-Jerry’s client insists on a visit for something that could have been done remotely. 

-Sam had to coach a fellow consultant on billing what he was worth. 

-Joe tests our knowledge of how to restart HomePod. 

-In this week’s episode of “I should have known this”, Joe talks about a Synology searching issue. 

-Jerry has a mother of “I should have known this” with a Ubiquiti update story. Enter cached updates. 

-Joe insists the Apple Studio Display should have built in Apple TV capabilities or, at least Airplay. Jerry is having none of it. 

459: Got Fiber?

Topics:

-Jerry expresses his frustration with clients at times.

-He also has difficulty chasing down customers who sign up for MSP service and do not make the time to install all of their tools.

-A good old previously mentioned marketing tool is placing a sticker on network equipment that is branded with your company contact information.

-Sam uses small asset tags with contact information that go on all devices.

-rackmount.it is an excellent custom rack mount equipment.

-One of Sam’s clients was unimpressed after his cable management work.

-Joe talks about raising his onsite rates.

-Joe has to do some convincing to get a client to get the right configuration of Synology and UniFi equipment.

-Optimum Online, a local ISP, is now providing fiber with Gigabit symmetrical speeds.

-Jerry also has fiber…