January 03, 2017

188: Interview With Jason Dettbarn / Founder & CEO of Addigy - Cloud Based Mac Management Platform

January 03, 2017/ Jerry Zigmont

CCP proudly welcomes Jason Dettbarn, founder & CEO of Addigy, a Cloud Based Mac Management Platform. Addigy simplifies and streamlines the IT management of your Macs by providing a comprehensive approach to security & management for macOS.

Jason, who obtained his Masters in Computer Science, worked for a few big players like CA and Kaseya before leaving to start Addigy in May of 2014. Take a listen as we dive in deeper with Jason to learn about why he started Addigy and why it fills a void in RMM (Remote Monitoring & Management) support for the Mac.

December 27, 2016

187: "Merry Crimble!"

December 27, 2016/ Jerry Zigmont

Recorded live on December 23, 2016

- When The Beatles Gave Fans A 'Crimble' Present
http://www.npr.org/2014/12/21/372257350/when-the-beatles-gave-fans-a-crimble-present

- We're sponsored this week by:

Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

Gruntwork is the ultimate managed service package for you and your clients. "Think of what you would do when trying to solve a user’s support request: run a disk verification utility. Run permission repair. Update the affected software to the latest version. With Gruntwork, those chores have already been accomplished. Your time spent troubleshooting issues is greatly reduced when the common maladies are already ruled out. Better yet, Gruntwork prevents many common problems, so the Mac just works and you can focus on higher level tasks for your client."

Find out more at - http://mac-msp.com/gruntwork and tell them CCP sent you.

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Many of us IT professionals are in business because of our innate skills as technologists. ACEs Conference was conceived to help us grow our businesses in every other way. From management and operations tools to sales and growth opportunities and strategies, ACEs will leave you inspired, reinvigorated and equipped to take your business to the next level.

- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.

November 22, 2016

182: Tell Me About The Cloud

November 22, 2016/ Jerry Zigmont

Recorded November 15, 2016

Jerry revisits thin iMac upgrades and procedures. He offers some “pro tips” based on his experiences and what he has learned from Sam’s mistakes. He highly recommends the Anker USB 3.0 to SATA 3ft Converter Adapter Cable:
https://www.amazon.com/Anker-Converter-Adapter-Cable-included/dp/B005B3VO24

Jerry and Joe discuss an interesting special consideration when upgrading a 13-inch MacBook Pro 2011: see OWC's original blog post and followup; Joe has had good luck using OWC's thermal sensor cable in all iMacs since 2009; we've previously used SSD Fan Control with good results, but generally prefer a hardware solution.

Jerry recounts a Contacts issue he was having with iCloud and third party contact syncing. He uses the opportunity to quiz the CCP crew on the issue.

Sam is currently struggling with an issue related to syncing his own calendar data ever since upgrading to Sierra.

Joe has a tough go trying to watch Netflix on his Apple TV and airs his frustrations.

After cloning, Jerry hits an odd issue with Apple Remote Desktop refusing to launch:
https://discussions.apple.com/message/30474023#30474023

November 15, 2016

181: Solutions For The Apple Consultant / LSD- What A Long Strange Trip Its Been

November 15, 2016/ Jerry Zigmont

Recorded live on November 7, 2016

- Synology File Server Solution
Network Attached Storage Product Selector - https://www.synology.com/en-us/support/ nas_selector

Synology "Disk Station" Operating System - https://www.synology.com/en-us/dsm/6.0/features

- Ubiquiti Enterprise WiFi System
Ubiquiti Networks UAP-AC-PRO-5 UniFi Access Point Enterprise Wi-Fi System
http://macs.ws/2bYGLlc

Ubiquiti Networks US-48-750W UniFi Managed PoE+ Switch
http://macs.ws/2cCnN9f

Ubiquiti Networks UniFi Cloud Key B&H # UBUCCK MFR # UC-CK
http://macs.ws/2bYH1AN

- Joe's positive LSD story:
A Possitive LSD Story on The News - Bill Hicks on Drugs.

iMac 27-inch Retina 5K initially failed to log into user, finally logged into user but app icons were generic, apps wouldn't open, system very slow; after deleting user account, preserving home folder, and then recreating user account and reclaiming home folder, the user account would log in and work properly but system wouldn't restart or shut down, getting stuck on black screen with arrow cursor; system log showed repeating messages about com.apple.lsd process crashing; tried safe boot and re-installing 10.11.6 with no luck; tried rebuilding LaunchServices using the following command with no change:

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/Support/lsregister -kill -seed -r

Thanks to Apple discussion forums, Joe learned a command to list the open files associated with a given process:
pgrep -u `id -u` lsd | xargs slof -p
which listed a file in /private/var/folders/kv/2kk40mdv5wdccq6hb7y3rgk80000gn/0/com.apple.LaunchServices-134501.csstore

Deleting that file didn't work, but after researching whether it was OK to delete folders in /private/var/folders/, Joe deleted everything inside /private/var/folders/ and restarted. Sure enough, the system restarted successfully and has worked properly ever since.

November 08, 2016

180: Watchman Monitoring Proactive Support Professional Certification / "Cupertino, We have a problem!"

November 08, 2016/ Jerry Zigmont

Recorded on November1, 2016

TOPICS:

Allen Hancock joined to discuss the new Proactive Support Professional Certification.

The certification is aimed at building upon best practices, and aims at making Proactive Support an expectation, rather than something which needs explaining.

So often, people only see the value of Proactive Support after the fact. This site aims to help consumers of IT perceive the value even before it's too late.

IT Professionals are encouraged to submit their own stories if Proactive Support at

https://www.proactiveprofessional.com/submit-story/

Stories will be credited to you and link back to your site. There are no fees or affiliations required to have your story posted.

Certification as a Proactive Support Professional is granted after attending the 1.5 hour course and passing the exam.

Attendees of the course will receive Certified Proactive Support+ designation, use of the PSP Logo, and a listing in the upcoming Proactive Support Professional Locator.

Online certification will be available in the future with similar benefits, but will lack the "+" designation.

To be included in the initial Proactive Support Professional certification, register today at

https://www.proactiveprofessional.com/register/

Use coupon CCPSENTME and get 1/2 off the certification exam, which also includes dinner Tuesday at MacTech Conference.

PART TWO:

- http://bgr.com/2016/11/01/macbook-pro-2016-ram-specs/

- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming