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157: Watchman Monitoring & Zendesk Integration - Getting Started

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Recorded  on May 24, 2016

This weeks show is sponsored by Drobo, a family of safe, expandable , yet simple to use smart array. Drobo's are designed to protect your important data forever. Visit www.drobo.com to learn more.

This week we welcome back, Jack-Daniyel Strong (aka “JD” in the ACN Community) is the President of J-D Strong Consulting, Inc. and Strong Solutions. As a member of the Apple Consultants Network, J-D Strong Consulting grew over the last 12 years from a one-man consultancy to Strong Solutions, an Apple Authorized Reseller and Service Provider for the Eastern Washington and Northern Idaho area. Strong Solutions' sole focus is on Mac OS and iOS solutions for Small and Medium Business.

Twitter @SpokaneMac
Website: Strong Solutions - https://jdstrong.com
Email: jack@spokanemac.com

Watchman Monitoring is a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!


- Zendesk - https://www.zendesk.com/

"Zendesk provides a cloud-based customer support platform which allows quicker and easier interaction between businesses and customers"

- Zendesk Pricing  - https://www.zendesk.com/product/pricing/
Note: Requires TEAM Level For Both Macros & Automations

- "Reopen Unanswered Tickets In 7 Days" & "Resolved. Close In 3 Days"
https://community.watchmanmonitoring.com/t/zendesk-automation-to-reopen-an-unanswered-ticket-in-7-days/1428

- Turn Tickets Into Prepared Responses WIth Macros
https://www.zendesk.com/blog/tip-of-the-week-turn-tickets-into-prepared-responses-with-macros/

-  Join The Watchman Community - https://community.watchmanmonitoring.com

- Stop Sign Sticker - https://www.mavericklabel.com/products/cheap-labels.html

 

 

 

 

- Watchman Monitoring Sample Support Agreements
https://github.com/watchmanmonitoring/SupportAgreement

- Go To Strong.care to test the mailer

 

094: Remind me on a website

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Recorded on March 17, 2015

This week's show has been brought to you by the fine folks at Backblaze: Online Backup Made Easy. Visit Backblaze.com/ccp to sign up for their Partner Program and ask for your free license of Backblaze. Try Backblaze and see just how great it is!

Topics:

- Joe thinks Reminders should have the ability to remind me "on a website" (in addition to "on a day" and "at a location"). How great would it be to be reminded when you end up on Amazon or MonoPrice that you need some cable or whatever?

- Apple engineer explains how the new MacBook came to be

- Jerry's funny wifi story

- Sam's Apple Store saga: cracked screen, poorly seated memory, failed migration; seltzer (goes well with sushi – see also: non-alcoholic beer)

- Joe's client attempted a self-directed email server migration at noon on a Wednesday; see also: Episode 077: Trust No One, Yoseminite Sam in regards to a serious permissions issue caused by a prior consultant

- Sam's client turned off Time Machine, but Backblaze saved the day

- Jerry reminds us of Bender, which saved the day for his client

- Joe's CCC praise: migrating to new SSD in new machine, Carbon Copy Cloner identifies drives across reboots, and across different startup disks

- Sam encounters (and solves – remotely) "unapproved caller: SecurityAgent may only be invoked by Apple software"

- Joe teases an upcoming segment about upgrading a client's van

092: What's in the Bag

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Recorded on March 3, 2015

Jerry, Sam, and Joe walk through the contents of their tech bags. Don't miss the images posted to CommandControlPower.com.

Subscribe to our newsletter for Joe's special video feature! (Password: ccp)

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

Topics:

- Jerry shares some great recommendations including WiebeTech UltraDock, Wiha 91118 pouch, and Skooba Design Cable Stable Mini.

- Sam shares the backstories behind carrying Atlas gloves, Gunnar computer glasses, and his set of client keys.

- Joe talks briefly about building PsiTool, and recommends mesh pouches to keep cables, adapters, and tools organized. Also, don't forget to bring cleaning supplies, and fasteners like twist ties, cable ties, anchors, and screws.

091: Interview With Mike Bombich From Bombich.com - Makers of "Carbon Copy Cloner"

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This week's show is commercial free and we hope you enjoy. -  We are pleased to speak with Mike Bombich, Owner and Developer of the premier Macintosh backup application, Carbon Copy Cloner. The leading choice among Apple support professionals, Carbon Copy Cloner is one of the most flexible and powerful backup programs in the Macintosh eco-system. Mike discusses the program's beginnings as well as discussing the current version, Carbon Copy Cloner 4.

TOPICS:

- Bombich Software released Carbon Copy Cloner in 2002, was one of the first OS X backup programs to exist for Apple's new Unix based system. Since then, they have updated and refined their product, offering simplicity of use and feature rich options for the support professional

- "If you make it boot ten seconds faster, you've saved a dozen lives." - Steve Jobs speaking to Andy Hertzfeld
As told here at folklore.org - "Saving Lives"

- Bombich Software Reseller Program - https://cccreseller.com/apply

- Buy Carbon Copy Cloner - Direct From Bombich Software
 Unique opportunity for Consultants to sign up for the CCC Reseller Program and indicate an interest to provide technical support for the Carbon Copy Cloner product!

- Home Automation

  • Philips 431643 Hue Personal Wireless Lighting, Starter Pack - Amazon Link
  • Indigo Domotics -the most advanced do-it-yourself (DIY) smart home platform available. https://www.indigodomo.com