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090: Interview With Rusty Little From Alsoft - Makers of "Disk Warrior 5"

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Recorded live on February 17, 2015

This week's show is commercial free and we hope you enjoy. -  We are pleased to speak with Rusty Little, Director of Engineering at Alsoft, Inc., makers of the award winning Mac repair and recovery utility, Disk Warrior 5. Rusty chats about Alsoft's rich Mac history, including product development and the new release of Disk Warrior 5.

TOPICS:

- Alsoft, Inc. was founded in 1984 by two former Apple employees to develop and market MacExpress®, the first programming framework for the Macintosh.

- Chronological Release Dates of Alsoft Products - i.e."Disk Express"

- Buy Disk Warrior - Direct From Alsoft
- Buy Disk Warrior - Direct From Amazon

089: "Big Brother" Is Crashing Your Mail

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Recorded live on February 3, 2015

This week's show has been brought to you by the fine people at Backblaze - Online Backup Made Easy. Visit Backblaze.com or https://www.backblaze.com/ccp to sign up for their Partner Program. If you provide IT support and want to know more, simply signup to try their Partner Program. Backblaze will give your company a free account to try Backblaze and see just how great it is!

TOPICS:

- Jerry talkes about RackSpace Hosted Exchange woes using Apple Mail application. 
Walt Mossberg reviews Outlook for IOS Outlook for iPhone, Android Is a Powerful Productivity App . Sam references security concerns outlined in the article - Outlook for iOS app "breaks" corporate security, developer says .
 You can download your copy of Outlook for IOS from the iTunes Store

- Joe shares his customer issue with POP & IMAP accounts not reflecting "Read" & "Unread" Email Status When Mixing Email Protocols

- Backblaze Storage Pods Seen Here - https://www.backblaze.com/blog/backblaze-storage-pod-4/
  Reliability Data Set For 41,000 Hard Drives Now Open Source -   
  https://www.backblaze.com/blog/hard-drive-data-feb2015/
   Backblaze Parther Program - https://www.backblaze.com/ccp

- Sam talks about his customer that was bitten by the Cryptowall & Cryptolocker Issue, Bitdefender Labs "Cryptowall Vacinne" - http://labs.bitdefender.com/projects/cryptowall-vaccine-2/bitdefender-offers-cryptowall-vaccine/

- Joe tells his tale of the "Big Brother" Mail Crashing Bug in Yosemite 10.10.2 bit not in 10.10.1 
Apple Support Forum - OSX Yosemite 10.10.2 MacMail freeze

- Jerry talks about Apple Mail Email Signature Woes & needing to disable iCloud Drive Syncing for "Mail" under Options in System Preferences
How to Make an HTML Signature in Apple Mail for Yosemite OS X 10.10
http://matt.coneybeare.me/how-to-make-an-html-signature-in-apple-mail-for-yosemite-os-x-10-dot-10/

 

087: Joe's Birthday Bash

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Recorded live on February 3, 2015

This week's show has been brought to you by the good folks at Blue Mango Learning Systems, makers of Clarify. Visit Clarify-It.com to download a free trial of Clarify, and start creating how-to's and instructional documents today – and help others be great. Use coupon code CCPSENTME for 15% off.

Topics:

- Joe complains about the Windows 7 installation process, follow up to Jerry's point about Windows last week: 1) select appropriate version of Windows; 2) buy Windows 7 from Amazon; 3) wait for physical delivery; 4) insert Windows disc and run installer 5) enter product key when prompted; 6) update Windows updater & restart 7) install 174 updates.

- Wren Sound having a sale on current lineup; planning Bluetooth/AirPlay combo units coming soon - BONUS: CCP Listeners Who Enter The Code giffin50 at the Wren Sound Store get an additional $50 off! Bringing the total to $199 from the Wren Sound Store http://wrensound.com
This speaker has been rated by The Wirecutter as one of the best AirPlay speakers you can buy - http://thewirecutter.com/reviews/best-airplay-speaker/

- Tim Nyberg asks about client purchases: Apple Store affiliate program vs. Apple Store vs. Apple Authorized Reseller

- Alexis Cornellier asks about what tools we use for diagnostics; Joe recommends SoftRAID for its SMART status analysis

- Sam advises that Word 2011 may have sporadic issues saving to a sever with the word "file" in the share name

- iOS 8 GMT bug, which manifests as a "PST" bug for Joe

- Sam deals with an "email tough-guy"

- Jerry debates "you lie" vs. "new parakeet" - 
Monty Python "Dead Parrot" Sketch

086: Apple Store Goes Above and Beyond

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- Joe's Apple Store followup: they fixed it!

- project-based billing considerations

- writing proposals, including an onsite followup to give the client (and consultant) a level of comfort that any unforeseen issues can be resolved because you're standing by

- clients taking your well-designed proposal with specifications and shopping around to other consultants