On the first Tuesday of each month @ 8:00 p.m. ET., we host a live broadcast & chat. New episodes post weekly.

New! A way to support the show.


160: "The Coconut Network" With Jerome Koehler

Recorded on June 5, 2016

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

TOPICS:

SAMUEL VALENCIA - TEAM V | 2016 TCS NEW YORK CITY MARATHON

Team V is the official endurance fundraising program for The V Foundation for Cancer Research. http://www.jimmyv.org

https://www.crowdrise.com/samuel-teamv/

 

 

 

 

Today we are joined by Jerome Koehler of IFIXPRO.COM from HONOLULU, HI . We discuss some of the challenges facing Apple Consultants who are making the move from "part time" consulting to "full time". This open and candid discussion examines the difficult decision of letting go of a reliable full time job and going "all in" on Apple Consulting.

159: "Live" With Andy Espo of Call Andy! Macintosh Consulting

Recorded  on June 7, 2016

This weeks show is sponsored by Drobo, a family of safe, expandable , yet simple to use smart array. Drobo's are designed to protect your important data forever. Visit www.drobo.com to learn more.

In 1988 Andy Espo was running an special event production company in Boston, MA when the need for computers pushed him into a decision; “At that point, the choice was between DOS and Mac… and it was a pretty easy decision!” His interests in technology to that point had included professional audio, video, theatrical lighting and scenery and he dove into Macintosh, first succeeding in automating his business, then starting to help other businesses with their Macs as his reputation grew. In January of 1998 Andy made the transition to full-time “Mac guy” with his company, Call Andy! Macintosh Consulting. Now in its 16th year, Call Andy! Macintosh Consulting retains an array of clients in the business, public relations, marketing, architecture, advertising and design sectors. Andy is an Apple Consultants Network member, and is an ACN Advisory Council Member Emeritus.

TOPICS:

- Early Days of the Apple Consultant Program and OnForce

- Rooted Consulting - Providing phone Help Desk services https://www.rootedconsulting.orgResidential

- Residential Work & Handling Customer Responses

- "Office space or not office space. That is the question."

MacVoices #16135: Mark Fuccio Demos The Ease of Drobo Access Set-Up

Mark Fuccio is actively involved in high tech startup companies, both as a principle at piqsure.com, or as an marketing advisor through his consulting practice Tactics Sells High Tech, Inc. Mark was a proud investor in Microsoft from the mid-1990’s selling in mid 2000, and hopes one day that MSFT will be again an attractive investment. You can contact Mark through his web site or through Twitter.

 

 

158: Balanced Billing & The "Partner Plan" With Richard Wingfield Of Envision Design

Recorded on may 31, 2016

TOPICS:

Richard B. Wingfield - Head Geek, Envision Design, LLC of Houston Texas:"I have been using Mac's in business since original Macintosh in '84 and Envision, as a consulting firm, has been around since 1993. Started part time as sole proprietor and 20+ years later we are now a firm of 5 full time consultants here in Houston.  

I tell people I am a "recovering architect" as I got my start in technology practicing architecture and being the "tech guy" in every firm I ever worked for. I even helped manage a DEC vax/vms system for a firm in Austin soon after graduating from The University of Texas with a degree in Architecture. 

This episode examines Richards own "recipe' for Managed Services. Here is a brief description as discussed:

… Simple Hybrid Partner Plan is setup so almost all the clients “get it” and are not confused about how it works

- 3 part invoice is made up of

small monthly fee per device (each mac, each windows, each iOS or android, each server… fees like $25/mac or $49/windows or $250/server etc) client must enroll ALL computers in the office (cant get cheap and have some on the system and some not)

our “consluting fee” - which is time for humans to do the work to manage, monitor, secure and maintain systems and ALWAYS includes a minimum of one 2hr visit per month

(more if needed or requested)

fees for services or hosting (if we host kerio email or rackspace or web or crashplan backups or re-sell backblaze) 

-----------------------------------

You can find more about Richard and  Envision design here: Web: http://www.envisiondesign.net

Twitter: @GEEKSapplied

-------------------------------------------

- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.

Thanks to all our Contributors: JD Strong - Strong Solutions
Daniel Escobar - Proactechs, Luis Giraldo- MonkeyBox

 

157: Watchman Monitoring & Zendesk Integration - Getting Started

Recorded  on May 24, 2016

This weeks show is sponsored by Drobo, a family of safe, expandable , yet simple to use smart array. Drobo's are designed to protect your important data forever. Visit www.drobo.com to learn more.

This week we welcome back, Jack-Daniyel Strong (aka “JD” in the ACN Community) is the President of J-D Strong Consulting, Inc. and Strong Solutions. As a member of the Apple Consultants Network, J-D Strong Consulting grew over the last 12 years from a one-man consultancy to Strong Solutions, an Apple Authorized Reseller and Service Provider for the Eastern Washington and Northern Idaho area. Strong Solutions' sole focus is on Mac OS and iOS solutions for Small and Medium Business.

Twitter @SpokaneMac
Website: Strong Solutions - https://jdstrong.com
Email: jack@spokanemac.com

Watchman Monitoring is a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!


- Zendeskhttps://www.zendesk.com/

"Zendesk provides a cloud-based customer support platform which allows quicker and easier interaction between businesses and customers"

Zendesk Pricing  - https://www.zendesk.com/product/pricing/
Note: Requires TEAM Level For Both Macros & Automations

- "Reopen Unanswered Tickets In 7 Days" & "Resolved. Close In 3 Days"
https://community.watchmanmonitoring.com/t/zendesk-automation-to-reopen-an-unanswered-ticket-in-7-days/1428

- Turn Tickets Into Prepared Responses WIth Macros
https://www.zendesk.com/blog/tip-of-the-week-turn-tickets-into-prepared-responses-with-macros/

 Join The Watchman Community - https://community.watchmanmonitoring.com

Stop Sign Sticker - https://www.mavericklabel.com/products/cheap-labels.html

 

 

 

 

- Watchman Monitoring Sample Support Agreements
https://github.com/watchmanmonitoring/SupportAgreement

- Go To Strong.care to test the mailer

 

156: "It's Going To Space, Can You Give It A Second?"

Recorded on May 17, 2016

We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

TOPICS:

- "Hey how about ACEs !"
Thanks to everyone at ACEs for the warm welcome and strong showing of support. Your feedback meant a lot to us and we found it very humbling to hear how the show has contributed to your businesses and to the community.

- The guys share some of their recent technology annoyances. 
Referenced: Louis CK - Going To Space https://vimeo.com/69662330 
Please Note that this video contains extremely explicit language so please view at your own discretion.

- Sam describes a recent modem mystery at on o his residential clients

- Nightmarish transition from Verizon to Frontier has no end in sight http://macs.ws/20j9zr2

- Interesting Conversation Regarding Employees Or Techs Selling Services & Perceived Value

- Joe describes a recent "skunk works" project he has been working on and discovers a well hidden display preference. Rotate built-in display - of MacBook Air, e.g. mounted in vehicle: open System Preferences, hold down Command-Option and click Displays, choose Rotation: 270º

- Enjoy Command Control Power and want more commercial free programs? Please visit our Patreon Page where you can support Command Control Power and help us bring you more commercial free programming.

Thanks to all our Contributors: JD Strong - Strong Solutions
Daniel Escobar - Proactechs, Luis Giraldo- MonkeyBox