Recorded on May 24, 2016

This weeks show is sponsored by Drobo, a family of safe, expandable , yet simple to use smart array. Drobo's are designed to protect your important data forever. Visit www.drobo.com to learn more.

This week we welcome back, Jack-Daniyel Strong (aka “JD” in the ACN Community) is the President of J-D Strong Consulting, Inc. and Strong Solutions. As a member of the Apple Consultants Network, J-D Strong Consulting grew over the last 12 years from a one-man consultancy to Strong Solutions, an Apple Authorized Reseller and Service Provider for the Eastern Washington and Northern Idaho area. Strong Solutions' sole focus is on Mac OS and iOS solutions for Small and Medium Business.

Twitter @SpokaneMac
Website: Strong Solutions - https://jdstrong.com
Email: jack@spokanemac.com

Watchman Monitoring is a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

- Zendesk - https://www.zendesk.com/

"Zendesk provides a cloud-based customer support platform which allows quicker and easier interaction between businesses and customers"

- Zendesk Pricing - https://www.zendesk.com/product/pricing/
Note: Requires TEAM Level For Both Macros & Automations

- "Reopen Unanswered Tickets In 7 Days" & "Resolved. Close In 3 Days"
https://community.watchmanmonitoring.com/t/zendesk-automation-to-reopen-an-unanswered-ticket-in-7-days/1428

- Turn Tickets Into Prepared Responses WIth Macros
https://www.zendesk.com/blog/tip-of-the-week-turn-tickets-into-prepared-responses-with-macros/

- Join The Watchman Community - https://community.watchmanmonitoring.com

- Stop Sign Sticker - https://www.mavericklabel.com/products/cheap-labels.html