July 23, 2024

576: The Hunger Games: Call Center Edition - One Headset, One Rep, You vs. Everyone Else

July 23, 2024/ Jerry Zigmont

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In this episode, Joe grapples with a series of technical issues while trying to start his stream. Joe faces multiple frustrations with his Mac and browser configurations, expressing his exasperation with technology. The conversation shifts to broader grievances about poor customer service and systemic inefficiencies within major corporations, as Jerry and Joe recount personal experiences involving vendors, ISPs, and even a Tesla purchase process. Sam joins to provide moral support.

-Technical Difficulties and Introductions

-Joe's Frustration with Technology

-Jerry's Perspective and Client Stories

-Sam Joins the Conversation

-The Elevator Phone Saga

-Systemic Issues and Accountability

-The Busboy's Tale: A Lesson in Employee Care

-The Rigged System: Accountability and Retention

-Customer Service Nightmares: Real Stories

-Deferred Financing Fiasco

-Warranty Woes: The Mitsubishi Saga

-Frustrations with Facebook: A Tech Support Story

-The Bigger Problem: Industry Failures

-The Tesla App Experience

-Live StreamYard Troubleshooting

-Concluding Thoughts

July 16, 2024

Best Of CCP - 224: Interview With Christopher Holmes of Rooted Consulting & HCS Technology Group

July 16, 2024/ Jerry Zigmont

July 02, 2024

573: Exploring Generative AI, Apple Intelligence, and the Future of Technology With Adam Engst

July 02, 2024/ Jerry Zigmont

In this episode, we delve into the integration of generative AI, Apple's advancements in AI technology particularly their Apple Intelligence offering, and the broader implications of AI in various fields. Our special guest, Adam Engst of TidBITS Content Network, joins us for an in-depth conversation about the technological breakthroughs, societal implications, and future trends. From insights on continuity cameras and MagSafe to discussions about the future of AI in content creation, this episode covers a wide array of topics sure to engage tech enthusiasts.

Jerry got himself an NFR license of Camo Pro

Since he has to take notes, Adam used Audio Hijack to transcribe the WWDC 2024 Keynote

We discuss Apple's Marketing and Evolving Tech

“Generative AI gives you a statistically probable answer” - Adam Engst

Jerry chimes in about his email anxiety and how it has helped him communicate well with clients.

Adam generally doesn’t use AI to write, but he does use Grammarly.

Joe sees a future where each user’s AI will just talk to each other.

At what point will you be able to have AI send something in your name without any adjustments?

Will AI steal our jobs? “AI isn’t going to steal any job where you have to interact with people.”

Trusting the source of your information…

Ethical Considerations and Future Trends of AI

Join TidBITS Content Network to receive top notch content tips and articles you can use in your content marketing.

June 25, 2024

Patreon Show - 572: Exploring Legacy Software, CGNAT Challenges, and AI's Impact on Privacy

June 25, 2024/ Jerry Zigmont

In this patron-only episode of Command Control Power, the hosts reflect on past conferences, such as Lightspeed in Montreal, and the challenges of utilizing the Lightspeed software for consulting businesses. The conversation shifts to Unifi network monitoring setups and the unique complications presented by Carrier Grade NAT (CGNAT) on residential ISP connections. The hosts discuss potential security and monitoring solutions for modern clients, including Unifi's professional phone support and Wattbox. Finally, the episode examines the growing concerns around AI voice cloning, its potential for misuse, and ideas for safeguarding privacy in a digital age.