🔒 Patreon Special

IT Pros: exclusive shows await you on Patreon, focusing on the more challenging aspects of running your practice and working with clients and employees.

212: Live With Susan Chiz Berenguer of EmSpace Technology Consulting

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We're sponsored this week by Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

This week Susan Chiz Berenguer of EmSpace Technology Consulting joins us for a conversation about her consulting practice and focusing on elder support.

EmSpace is an Independent Information Technology & Macintosh Services company, specializing in analyzing the needs and requirements of small to medium sized businesses, agencies and design firms with an emphasis on home-based clients, both on-site and via remote access. Clients rely upon EmSpace to analyze the state of their current systems, recommend the growth path necessary to enhance their production requirements, research features and develop cost/benefit analysis information. Once purchased; - install new hardware, firmware and software and train the appropriate personnel in its use and maintenance. On existing installations - advise and train clients in the practices of information archiving, memory management and network management and computing security.

http://emspaceplace.com
@emspace

210: Managed Services - "A Look To The Future" with Jason Harrison of Harrison Technology Consulting

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Jason Harrison, President of Harrison Technology Consulting of Nashville, NC

Jason Harrison, President of Harrison Technology Consulting of Nashville, NC
Think of HarrisonTech as your in-house IT department. Technology problems can have serious consequences for your company’s productivity, and we make it our goal to help you avoid that. We aim to foster long-term relationships with our clients, ensuring we understand the way you work and then equipping you with the tools you need to reach your goals. Our comprehensive, proactive and all-inclusive IT services will have you working more efficiently than ever, and driving greater return on investment than you imagined possible
jharrison@harrisontechconsulting.com
www.harrisontechconsulting.com

MSP 2.0? That's So 2007. Try MSP 4.0 On for Size
http://mspmentor.net/managed-services/msp-20-thats-so-2007-try-msp-40-size

Check out the book titled “Born To Stand Out”.  This was put together by the ICCA (Independent Computer Consultants Association)
-Born To Stand Out on Amazon

209: Nights of the Residential Roundtable - Part Two

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Meet our guests for the Residential Roundtable discussion:

Adam Rice - With 18 years' experience in IT, web development, and project management, Adam solves technology problems and design technology solutions for home users and small businesses. He also coaches individuals in time & task management and organization.
http://adamrice.org
@adamriceorg

Andy Espo of Call Andy Macintosh Consulting - With small business and high-end residential as their market focus, Call Andy Macintosh Consulting provides strategic technology and process management consulting along with installation and support for Macintosh computers, iOS deployment and networks.
http://www.callandy.com
@andyespo

Remie Cremers of Super Remie - Remie has been using Apple products since 2008 and loved it so much that he decided to make a job out of it.  In 2013 he started Super Remie.  Whether you need advice, a workshop, or a complete installing of all of your hard- and software, he's your man.
https://superremie.nl
@RemieCremers

205: A Square With Rounded Corners

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Topics:

Jerry picked up a USB-C to Ethernet adapter with "groovy" lights
-Anker USB-C Gigabit Ethernet Adapter

Some Apple Watch discussion with regards to unlocking your Mac and updating

Sam & Jerry get into some iCloud Family Sharing and Child Apple ID issues

Jerry recommends a couple of apps for extracting data from iOS devices:
-ecamm PhoneView: http://www.ecamm.com/mac/phoneview/
-iMazing: https://imazing.com

Jerry provides live tech support for iOS storage issues due to a large Photos library

Joe demos Circle with Disney and have a successful presentation at a local school
-https://meetcircle.com
-Now they offer Circle Go for outside of the home network: https://meetcircle.com/circle-go/

Jerry recounts a story of a client diagnosing a "rogue IP" on their network

Joe's client has QB issues and deals with phony tech support.  It brings up the common issue of fake sites in legitimate Google searches.

The guys talk about the level of FUD (Fear Uncertainty and Doubt) amongst people with regards to technology

Aw Snap! - Joe brings up his disdain for Google Chrome's error messages

Our call for feedback about joining the Apple Consultant Network (or not) was answered by our listeners and brings about some discussion

196: Phil Schilmer Calls Apple Support

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- We're sponsored this week by:

Watchman Monitoring, a favorite tool of ours that should be in every professional consultant's toolkit.

You can visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show! 

Topics:

-Jerry records an encounter with an organization claiming to be Apple support.  "Phil Schilmer" takes the bait.

-After receiving a routing call to setup Windows in Bootcamp, Jerry has some hurdles.
Set up a Windows partition on your Mac: 

-Joe puts a call out to non-ACN listeners to hear your story.  Email or tweet us!

-Sam has a client struggling to understand the value of his MSP model.

-Needing to provide employee monitoring for a client, Jerry researches and reports on ActivTrak. 

-Services like CrashPlan provide cloud based backup, but what about when it's time to restore?  Jerry has to suffer through that slow process.

-Why do end users close the TeamViewer Quick Support window after giving credentials?

-The CCP crew discusses the pros and cons of selling used equipment on eBay.  Jerry tries to organize a tech tag sale.

-Jerry and Sam work together over the weekend to correct an issue with Rumpus running on macOS Server 5. 
http://www.maxum.com/Rumpus/Blog/OSXServer5Conflicts.html

-Refer back to Episode 079 to hear all about Rumpus from its creator, John O'Fallon of Maxum Development.

195: A Friend Of My Nephew Does Our IT Work

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Topics:

-Sam has some follow up (or lack there of) from his sketchy router story on show 194.  He also discusses the perils of working with "a friend's nephew".

-Jerry poses a question to the group about spending long days on-site.

-Joe deals with the frustration of dealing with clients that don't respect your time.

-Sam gets bitten by non-responsive Macs due to a security update not being applied: https://support.apple.com/kb/DL1908?locale=en_US.  The story turns out to be a win for Sam and Addigy.

Take a look at Addigy for yourself and give it a test drive.

-Sierra Tip of the week - A Finder preference to keep Folders on top when sorting by name

-Did you Patreon supporters receive your tattoos?  If not, send us your address to receive them.

-Joe has a snafu when changing the main email address for an Apple ID.  He shares it as a PSA for our listeners.

-Sam shares an odd iCloud Family Sharing story in the hopes that someone out there has some thoughts...

-Not to be outdone, Joe describes a situation where a customer's devices are showing a two factor authentication prompt seemingly random.