Recorded on June 7, 2016

This weeks show is sponsored by Drobo, a family of safe, expandable , yet simple to use smart array. Drobo's are designed to protect your important data forever. Visit www.drobo.com to learn more.

In 1988 Andy Espo was running an special event production company in Boston, MA when the need for computers pushed him into a decision; “At that point, the choice was between DOS and Mac… and it was a pretty easy decision!” His interests in technology to that point had included professional audio, video, theatrical lighting and scenery and he dove into Macintosh, first succeeding in automating his business, then starting to help other businesses with their Macs as his reputation grew. In January of 1998 Andy made the transition to full-time “Mac guy” with his company, Call Andy! Macintosh Consulting. Now in its 16th year, Call Andy! Macintosh Consulting retains an array of clients in the business, public relations, marketing, architecture, advertising and design sectors. Andy is an Apple Consultants Network member, and is an ACN Advisory Council Member Emeritus.

TOPICS:

- Early Days of the Apple Consultant Program and OnForce

- Rooted Consulting - Providing phone Help Desk services https://www.rootedconsulting.orgResidential

- Residential Work & Handling Customer Responses

- "Office space or not office space. That is the question."

MacVoices #16135: Mark Fuccio Demos The Ease of Drobo Access Set-Up

Mark Fuccio is actively involved in high tech startup companies, both as a principle at piqsure.com, or as an marketing advisor through his consulting practice Tactics Sells High Tech, Inc. Mark was a proud investor in Microsoft from the mid-1990’s selling in mid 2000, and hopes one day that MSFT will be again an attractive investment. You can contact Mark through his web site or through Twitter.

In response to viewer and listener comments, Mark Fuccio is back to set up Drobo Access on a new Drobo 5N. Mark walks us through the process, from registration of the new device to making all of the Drobo's storage available on the Internet, including automatic domain registration and SSL certificate acquisition.

Recorded on May 24, 2016

This week we welcome back, Jack-Daniyel Strong (aka “JD” in the ACN Community) is the President of J-D Strong Consulting, Inc. and Strong Solutions. As a member of the Apple Consultants Network, J-D Strong Consulting grew over the last 12 years from a one-man consultancy to Strong Solutions, an Apple Authorized Reseller and Service Provider for the Eastern Washington and Northern Idaho area. Strong Solutions' sole focus is on Mac OS and iOS solutions for Small and Medium Business.

Twitter @SpokaneMac
Website: Strong Solutions - https://jdstrong.com
Email: jack@spokanemac.com

Watchman Monitoring is a favorite tool of ours that should be in every professional consultant's toolkit.

Visit WatchmanMonitoring.com/cmdctrlpwr and sign up for your free trial to find out how Watchman Monitoring can keep an eye on your client machines and notify you of over 100 issues. Be sure to tweet @cmdctrlpwr #CCPsentme to support the show!

- Zendesk - https://www.zendesk.com/

"Zendesk provides a cloud-based customer support platform which allows quicker and easier interaction between businesses and customers"

- Zendesk Pricing - https://www.zendesk.com/product/pricing/
Note: Requires TEAM Level For Both Macros & Automations

- "Reopen Unanswered Tickets In 7 Days" & "Resolved. Close In 3 Days"
https://community.watchmanmonitoring.com/t/zendesk-automation-to-reopen-an-unanswered-ticket-in-7-days/1428

- Turn Tickets Into Prepared Responses WIth Macros
https://www.zendesk.com/blog/tip-of-the-week-turn-tickets-into-prepared-responses-with-macros/

- Join The Watchman Community - https://community.watchmanmonitoring.com

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