March 24, 2020

353: Interview With Adam Engst Of the TidBITS Content Network

March 24, 2020/ Jerry Zigmont

Topics:

-Thank you to all of our newest Patreon sponsors:
Daniel Carroll
Tim Hannon
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Nick Harvey
Sara Gepp - Close to the Earth IT
AJ Protebka - Campfire Technology Group
Remie Cremers - Tesla Pro Tips

-We welcome Adam Engst from TidBITS back to the show!

-Adam comes in to discuss the current times and finding ways to adapt your work life to this new environment

-Things have moved quickly in a short amount of time

-Joe actually headed out west shortly before many of the recent events and had to self quarantine

-Drive through testing for COVID-19 is available but not in all areas

-Adam describes how hard it has been to concentrate on work lately

-This has also affected his local runner’s club events

-Adam’s never had an office and life working from home has been normal for him. But for others, it’s not the norm and it presents its challenges.

-Another unexpected part of this, as Jerry & Sam have experienced, is working with children at home, who have their own work to accomplish.

-It is important to take breaks!

-Sam has a client move to complete that may not be able to shift dates. He is trying to figure out how to deal with that.

-If you do go out, it is advised to change your clothes. But as Adam mentions from an emergency responder, it matters how you take those items off.

-Joe has hardware labor to complete and is contemplating various methods of exchanging equipment, like “dead drops”.

-Take Control Books has a new free book called “Working From Home Temporarily” by Glenn Fleishman: https://www.takecontrolbooks.com/working-from-home/

-Adam’s son attends Cornell University and they, along with other colleges and universities, have their own situations to deal with

-Restaurants are another industry that is taking a major hit and some have shut down operations preemptively since they cannot afford to lose that much business

-Currently, IT consultancies are in demand to support clients with remote support and home office setup. But how long will that last if businesses do not have the money to move forward?

-A discussion brews about newsletters and what we should be said and how much should you push services

-Adam has been pondering what the theme of April’s TidBITS Content Newsletter (https://tcn.tidbits.com) should be. Working remotely will be a prime focus

-Some advice from Adam: Offer something new to your clients if possible

-An amazing product that Adam recommends is called Otter: https://otter.ai - which offers real time transcription and can integrate with a service like Zoom.

-Do your research and get information from verified locations like World Health Organization, CDC, Johns Hopkins University: https://coronavirus.jhu.edu/map.html

-It’s nice to see people and neighbors offering to help those that may not be able to get their own supplies for one reason or another

-Adam wraps up with some excellent tips about how other countries have dealt with this and what we can do

-In tech news, Apple released new products, including the new MacBook Air! This is discussed on the TidBITS site: https://tidbits.com/2020/03/18/new-macbook-air-features-magic-keyboard-and-lower-price/

February 25, 2020

349: They’re Not Jerks, They’re Just Stupid!

February 25, 2020/ Jerry Zigmont

Topics:

-Command Control Power needs your help. If you feel like the show has benefited you and your business, please consider supporting us on Patreon.

https://www.patreon.com/cmdctrlpwr

-Joe happens to be in his office for a change yet Sam is recording at 65+ MPH

-As Sam is using AirPods to record, they discuss the naming convention behind AirPods Pro

-Joe has a mail migration to handle for a client and is sad to discover POP mailboxes in the mix

-Local mailboxes create a need to migrate to a mail server using a mail client. Both Joe & Sam prefer Outlook over Apple Mail for this purpose.

-Curve balls in a project like mail migrations always make billable time a challenge

-This calls to mind a recent proposal that Sam presented to a new client, only to find that they had additional devices that he didn’t account for

-As Sam looks to increase monthly revenue, he is focusing on additional services like JumpCloud & Backupify.

-One of Sam’s clients decides to openly risk data loss when presented with cloud backup options in Backupify.

-This same client recently had a migration from a local file server to Google Drive and even with a planning meeting involved, still came up with surprises and workflow changes that made the process an ongoing challenge

-Joe recalls a story of hanging up on a client after being disrespectfully addressed

-“They’re not jerks. They’re just stupid!”

-Respect in a working relationship is an absolute necessity

-Sometimes you should not take on a new client if you see red flags

-A benefit of “co-opetition” is warning each other about difficult clients

-Joe has been performing a number of migrations to Dropbox lately

-Sam has a question for Joe & fellow consultants when choosing cloud storage services if a client has a product that already has that functionality

-“Failure mode observations” by Joe. Could this be another corner?

February 04, 2020

346: Vandelay Tech Industries

February 04, 2020/ Jerry Zigmont

Topics:

-Jerry & Sam have a rare show together

-Sam is short staffed for a week and, of course, everything happens at once

-A discussion brews about the state of business in Connecticut

-Working remotely is something Joe is very familiar with but Sam discusses working remotely with clients that move out of state

-An Apple retail store is relocating to a closer location to Sam & Joe, possibly creating new opportunities

-When business is slow, Jerry has some methods of drumming up business by developing partnerships. One example is Drive Savers’ partner program: https://drivesaversdatarecovery.com/partner-programs/

-Another great podcast that Jerry suggest (and Sam won’t listen to) is “The Dream” https://podcasts.apple.com/us/podcast/the-dream/id1435743296

-Sam was in a difficult spot training a fellow consultancy on Jamf Pro for a client. When their newly trained employee left, the client was now left in the lurch.

-Jerry talks about some red flags to look out for when meeting with potential new clients

-As Sam tries to automate more in his business, he came across a Zendesk integration called Deadline, by SweetHawk: https://www.zendesk.com/apps/support/deadline/

-A tip from Jerry for after hours or automated replies to inquiries is the smith.ai web widget: https://docs.smith.ai/article/pzfvnbq5xl-how-to-access-your-smith-ai-live-chat-widget-code

-Sam is exploring a similiar web widget from Zendesk: https://support.zendesk.com/hc/en-us/articles/203908456-Using-Web-Widget-to-embed-customer-service-in-your-website

-Teaser for another show, Sam goes head first into Addigy functionality and finds a treasure trove of features

January 28, 2020

345: Taekwondo MSP

January 28, 2020/ Jerry Zigmont

Topics:

-Sam is on the island of Manhattan teaching a Jamf class

-He also has an update to the issues affecting him since upgrading to Catalina, including the loss of iCloud reminders.

-Besides blocking Catalina with Addigy and other MDM solutions, ignoring Catalina in Software Update is a good addition: sudo softwareupdate —ignore “macOS Catalina”

-Sam describes frustrations when attempting to set up voice recognition using “Hey Siri” on his HomePod

-Making a push through Addigy is a focus Sam Is trying to make a priority in 2020

-A bug in Safari with Addigy is properly displaying APNs Push Certificate expiration dates. Other browsers work as expected.

-Joe has had success with clients using secure passwords with the strong password feature in Safari

-Follow up to Joe’s SIM hacking issue with his client - the department that handles issues with porting at Verizon is the Unauthorized Port Team

-A client that Sam parted ways with had decided to fight his final bill so a mutually agreed upon number

-Sam decided to add verbiage to his MSP that ensures his company is always involved in the decision making for technology related purchases

-A big thank you to Richard Wingfield and Justin Esgar for solid advice in Sam updating his MSP agreement

-New billing practices, additional details, and per user/per device pricing are some of the changes and updates that are being planned out

-The next trick is to find the time to implement all of these changes

January 07, 2020

342: Armin Briegel of Scripting OS X - Moving To zsh

January 07, 2020/ Jerry Zigmont

Topics:

-Armin Briegel from Scripting OS X https://scriptingosx.com joins us on Command Control Power!

-Armin is promoting his new book called “Moving to zsh”

-He recently presented at MacSysAdmin https://www.macsysadmin.se in Gothenburg, Sweden
You can find Armin’s and other presentation videos here: https://scriptingosx.com/2019/10/macsysadmin-session-videos/

-Armin’s career goes from Germany, to the United States and currently in The Netherlands. During his career he had the opportunity to work for Apple.

-Before moving back to Europe, Armin was training his replacement when he was asked about books available to learn topics for the Mac. This was one of the inspirations for writing his first book.

-Before “Moving to zsh, Armin wrote three other books:
Packaging for Apple Administrators: https://scriptingosx.com/packaging-for-apple-administrators/
-PropertyLists, Preferences and Profiles for Apple Administrators: https://scriptingosx.com/pr3-for-apple-administrators/
-macOS Installation: https://scriptingosx.com/macos-installation-for-apple-administrators/

-Upgrading a Mac to Catalina, 10.15 will result in your default shell remaining at bash

-If you create a new user, clean install the OS, or purchase a new computer, your default shell will be Z Shell

-Questions come up related to current commands and scripts and how they are affected by the change

-Sam lets it slip that he is now running Catalina on his production computer

-He discusses an issue with Reminders in Catalina and Joe talks of the Apple Mail data loss issues

-Sam asks Armin if we will see Erase All Contents and Settings in Catalina since we now have separate APFS containers for the OS & data, similar to iOS

-User enrollment is another new feature that is fascinating for features like enterprise wipe

-Erase & Install is a custom app that Armin wrote ((https://bitbucket.org/prowarehouse-nl/erase-install/), which gives the user a user interface that leverages startosinstall to wipe a computer. In Europe, with GDPR, this provided a confirmation for a user that a business computer was wiped of personal data.

-Sign up for the Scripting OS X newsletter here: https://tinyletter.com/scriptingosx