🔒 Patreon Special

IT Pros: exclusive shows await you on Patreon, focusing on the more challenging aspects of running your practice and working with clients and employees.

598: Joe Taps Out, Jerry and Sam Command-Control-Power Through

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Joe Taps Out, Jerry and Sam Command Control Power Through

In this episode of Command Control Power, the hosts navigate through a mix of tech support comedy and genuine tips. Starting off with playful banter, they discuss personal anecdotes about parenting moments and work-life balance, leading to shout-outs for their Patreon supporters. They emphasize the importance of maintaining good relationships within the tech community and share experiences of dealing with challenging clients. Highlights include a disastrous printer ink spill at a friend's house during a firmware update, a complex data migration issue resolved with Carbon Copy Cloner, and amusing stories involving kids and tech. They wrap up with a light-hearted discussion on recent TV shows and personal achievements, setting the stage for their upcoming holiday message.

00:00 Introduction and Showbiz Banter

01:43 Patreon Shoutouts and Community Support

03:30 Consultancy Collaboration and Client Stories

06:56 Tech Purchases and Personal Updates

09:00 Mac Mini and Home Automation

16:10 Migration Assistant Troubles

27:47 Printer Password Predicament

28:34 Ink Spill Disaster

29:27 Cleaning Up the Mess

32:57 Firmware Update Success

36:03 Tech Troubles and Solutions

49:23 TV Show Recommendations

597: Caught in the Cloud: Backup Battles and Cyber Scams

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In this episode of Command Control Power, the hosts delve into various technical and customer service issues they have encountered recently. They start with a detailed rant about Backblaze’s abrupt change in their prorated refund policy, which affected the way they manage client licenses. The conversation shifts to issues with Amazon's high-value electronics return policy, and Sam shares a frustrating story about dealing with a delayed and ultimately lost iPhone shipment. Joe recounts a complicated man-in-the-middle scam involving Microsoft 365 and Dropbox, highlighting the challenges of protecting clients from evolving security threats. The episode ends with a discussion about Apple Business Connect and their stringent logo approval process, and a short review of the action-packed movie 'The Beekeeper'.

00:00 Introduction and Opening Remarks

00:08 Customer Support Rant: Backblaze Experience

01:26 Policy Changes and Their Impact

03:34 Challenges with Backblaze Services

12:09 Affiliate Program Issues

16:21 Amazon Return Policy Frustrations

21:26 iPhone Delivery Nightmare

27:37 AppleCare Plus Trade-In Saga

30:11 AI Response and Trade-In Deals

31:12 Apple Business Connect Webinar

33:10 Logo Upload Struggles

37:08 Verified Logo Program

41:24 Microsoft and Dropbox Scam

48:51 Scam Prevention and Security Measures

01:00:13 Scams from Nigeria and India

01:02:04 Conclusion and Movie Recommendation