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598: Joe Taps Out, Jerry and Sam Command-Control-Power Through
/Joe Taps Out, Jerry and Sam Command Control Power Through
In this episode of Command Control Power, the hosts navigate through a mix of tech support comedy and genuine tips. Starting off with playful banter, they discuss personal anecdotes about parenting moments and work-life balance, leading to shout-outs for their Patreon supporters. They emphasize the importance of maintaining good relationships within the tech community and share experiences of dealing with challenging clients. Highlights include a disastrous printer ink spill at a friend's house during a firmware update, a complex data migration issue resolved with Carbon Copy Cloner, and amusing stories involving kids and tech. They wrap up with a light-hearted discussion on recent TV shows and personal achievements, setting the stage for their upcoming holiday message.
00:00 Introduction and Showbiz Banter
01:43 Patreon Shoutouts and Community Support
03:30 Consultancy Collaboration and Client Stories
06:56 Tech Purchases and Personal Updates
09:00 Mac Mini and Home Automation
16:10 Migration Assistant Troubles
27:47 Printer Password Predicament
28:34 Ink Spill Disaster
29:27 Cleaning Up the Mess
32:57 Firmware Update Success
36:03 Tech Troubles and Solutions
49:23 TV Show Recommendations
597: Caught in the Cloud: Backup Battles and Cyber Scams
/In this episode of Command Control Power, the hosts delve into various technical and customer service issues they have encountered recently. They start with a detailed rant about Backblaze’s abrupt change in their prorated refund policy, which affected the way they manage client licenses. The conversation shifts to issues with Amazon's high-value electronics return policy, and Sam shares a frustrating story about dealing with a delayed and ultimately lost iPhone shipment. Joe recounts a complicated man-in-the-middle scam involving Microsoft 365 and Dropbox, highlighting the challenges of protecting clients from evolving security threats. The episode ends with a discussion about Apple Business Connect and their stringent logo approval process, and a short review of the action-packed movie 'The Beekeeper'.
00:00 Introduction and Opening Remarks
00:08 Customer Support Rant: Backblaze Experience
01:26 Policy Changes and Their Impact
03:34 Challenges with Backblaze Services
12:09 Affiliate Program Issues
16:21 Amazon Return Policy Frustrations
21:26 iPhone Delivery Nightmare
27:37 AppleCare Plus Trade-In Saga
30:11 AI Response and Trade-In Deals
31:12 Apple Business Connect Webinar
33:10 Logo Upload Struggles
37:08 Verified Logo Program
41:24 Microsoft and Dropbox Scam
48:51 Scam Prevention and Security Measures
01:00:13 Scams from Nigeria and India
01:02:04 Conclusion and Movie Recommendation
595: Unraveling Unifi: From Overseas Travels to Technical Troubles
/In this episode of Command Control Power, the team delves into recent UniFi updates, touches on managing Sonos integrations, and shares on-the-ground troubleshooting experiences. Sam talks about his recent trip to China and Japan, where he experienced both work-related and leisure activities, stunning cityscapes, and unique cultural experiences. Dive into practical solutions for UniFi network setup, Wi-Fi optimization tips, and an intriguing look into Sam's efforts to manage a large-scale UniFi and Sonos deployment. They also explore unusual issues with mounting plates, power problems, and tips for effectively handling network gear. Join the conversation for an informative blend of tech insights and travel stories.
00:00 Introduction and Episode Overview
00:43 Sam's Overseas Adventure
01:31 Exploring Tokyo's Unique Culture
06:45 Shanghai's People's Park and Atlas Obscura
08:57 UniFi and Sonos Updates
10:47 UniFi Home Office Upgrade
27:51 Wi-Fi Mysteries and Adjustments
29:19 Site Survey and Installation Challenges
30:16 Access Points Going Offline
32:38 Mounting Plate Issues
39:33 Power Cycling Solutions
48:42 Sonos and UniFi Best Practices
52:22 Conclusion and Patreon Promotion
