Topics:

-Jerry starts a roundtable discussion about accessing remote computers using TeamViewer

-MDM has some answers but not everything is automated: https://community.teamviewer.com/t5/Knowledge-Base/How-to-control-a-Mac-running-macOS-10-14-or-higher/ta-p/44699

-Joe talks about burning technical capital when working with a new client

-Some of these situations remind Sam about an episode of Curb Your Enthusiasm: https://www.youtube.com/watch?v=TGXWjyGP4KY

-Jerry & Joe don’t let Sam off the hook when attempting to clarify questions related to rogue MDM enrollment

-Nit wit, numbskull, imbecile - great descriptions for certain types of clients

-Joe uses the term “inelegant” to describe allowing remote access & MDM enrollment

-Moving away from the remote discussion, Sam decides to spin his own yarn about a Windows based client that caused a lot of grief for him and his team

-A good relationship can quickly turn uncomfortable when a problem is not resolvable in short order

-This problem manifested itself as slow internet speeds

-Sam finds multipe unmanaged switches hidden underneath desks

-Focusing on the ISP, they decide to switch to the backup ISP as the first priority and the cable ISP as the failover. But the problems only get more complicated from there

-Both Joe & Jerry hone in on weather related issues with relation to Optimum Online and external lines

-What was the resolution? Listen to find out!