415: Interview With Jason Dettbarn / Founder & CEO of Addigy - Cloud Based Mac Management Platform

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Topics:

• This week we are excited to be joined by Jason Dettbarn, the founder and CEO of Addigy.

• Dates for The Addigy User Summit have been booked for February, 2022: https://addigy.com/event/addigy-user-summit-2020/

• Throughout the pandemic, they started seeing more VPN and remote control technology being put into use in order to manage devices.

• COVID forced the whole IT industry to improve, since everything had to be done remotely.

• Jason explains how the pandemic has actually effected his business positively.

• Take a European summer this summer authorized by Jason Dettbarn.

• Sam and Jerry think Joe’s been on a break for the past three years.

• Joe thanks Jason for the great product he’s created, specifically Addigy LiveDesktop while he does one of his famous remote migrations.

• Additional remote control capabilities will be announced at their Innovation Summit.

• Join Addigy for their Innovation Summit on June 15! https://addigy.com/innovate2021/

• Quick Tip for Addigy users: Joe has a URL on his site for users to enroll into Addigy on the fly to allow management when they need it.

• Addigy will be adding variables to their Custom Facts in an upcoming update.

• Custom criteria will be added to allow auto assigning devices to a particular policy.

• Addigy is the only multi tenancy solution to allow Single Sign-On for Mac.

• Apps & Books deployment is now available in Self Service.

• Thomas Reed from Malwarebytes will be joining the security panel of the Innovation Summit.

• Addigy places a big value on community.

• The Custom Fact feature allows you to report custom criteria about a computer that isn’t built into Addigy.

• The community aspect is what allowed such a quick remediation of Silver Sparrow.

• “Day zero” support is already too late. Jason explains how Addigy prepares.

• The Command Control Power crew had their own Addigy Summit.

• Use all of the features available to you when installing Addigy.

• Addigy Certified Expert, Addigy Certified Associate certifications are available from Addigy:
  https://addigy.com/training/

• Joe talks about maintaining software updates using Addigy.

• Content caching is a feature that will explored in the near future.

• Jerry has a theory about kernel panic alerts he has seen from some of his users.

• Don’t forget about the Addigy Innovate Summit on June 15th!
  https://addigy.com/innovate2021/

414: Devolving Into Chaos

Topics:

• Jerry talks about a problem he had shipping a package through Walgreens.

• Jerry shares five tips of the day today.

  • Tip #1: Don’t ship your package through Walgreens.

  • Tip #2: Clean out your wallet.

  • Tip #3: Don’t carry a lot of money in your wallet.

  • Tip #4: Check in your settings in Backblaze to make sure you update it to more than 30 days.

  • Tip #5: If you create a folder in safari with multiple URLs, you will have the option to open all of the tabs.

• ACN links that you may have been using on your websites have changed. (Shoutout Jason Golfarb for sharing this information.)

• The cobbler’s son has no shoes.

• There should be better tools for web browsing management.

• The group discusses the Apple Airtags, Sam has used them to track his dog who runs away at night.

• Both Joe and Sam have a bad time as they attempt to update the UniFi Controller. Joe found his answers online while Sam reached out to Ubiquiti support. In either case, the solution involves an SSH connection and running this command: apt update; apt install -y openjdk-8-jre-headless

• Note to self, check the release notes.

• Note 2 to self, don’t upgrade client networks on a Friday night.

• One of Sam’s one off clients had a gen1 Cloud Key that crapped out. Matt used an old trick by getting into the Mongo database to store a new password and write it back to the cloud key.

• Jerry talks about the great UniFi LTE device he installed with Joe and the group discusses payments for it.

• Joe gives a quick tip on how to configure the device.

413: The Ultimate Technical Debt

Topics:

• Jerry talks about what he likes about SmallCube.

• The group talks about Apple supporting old hardware.

• Joe finally purchased a new refurbished Mac!

• Jerry talks about a problem with a computer that would not download Big Sur and kept going black that had a weird solution.

• This leads into Joe’s story about problems with a laggy bluetooth keyboard.

• Pro tip: Don’t let your device just sit around for a long period of time.

• Jerry shares a theory about kernel panics.

• People don’t read on screen warnings, which can lead to trouble.

• They have a conversation about how useful Omni Disk Sweeper is.

• Joe has an update to the df command thanks to listener Viktor Glemme.

• Terminal commands can be very helpful and efficient if you learn how to work with them.

• Jerry shares a story about a client that had trouble going to certain secure websites with Safari.

412: Place, Lift, Done!

Topics:

• We give a shoutout to TidBits, which is a very useful subscription for consultants. Sign up for free apple content here: tcn.tidbits.com

• Joe and Jerry talk about things they have noticed with clients who deal with memory loss.

• Jerry talks about the difficulties of trying to instruct clients over the phone when you do not have remote access.

• Value-based billing is a hot topic.

• They talk about the touch ID on the new Mac and how it has been tripping people up.

• Joe wonders what he is going to have an issue with when he is older even with his profession being completely technology focused now.

• The group talks about purchasing from authorized “resellers”.

• Why doesn’t Apple recognize purchasing from Apple authorized resellers as purchasing from Apple?

• Jerry doesn’t often recommend Drobo, but he is concerned why there are still constraints in the supply chain.

• The group discusses different products and how things have changed.

• Joe talks about Promise and alternatives.

• SoftRAID and OWC isn’t always a match made in heaven.

411: It’s Weird That It's Not Weird

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Topics:

• The group discusses the less than fruitful tech tag sale.

• It’s weird that it isn’t weird to see people after awhile during the pandemic.

• They talk about how things went when they met up for the first time in awhile.

• Sam will not forget that Jerry owes him a cookie.

• Joe struggled to diagnose a slow computer the other day. Turns out it was a heating problem and Jerry had to swoop in.

• He shares an app he used to check the fan speed of a computer called Macs fan control. https://crystalidea.com/macs-fan-control/download.

• The group thanks people who in the Slack community.

• After Jerry praised Harmonizly a couple shows back, Joe suggested the app to a client and Sam ended up using it as well.
  https://harmonizely.com/?fpr=macworks

• Sam shares a story about how he had to perform a wipe and setup a UDM Pro for a client whose previous technician had set himself as the owner. This leads to some head scratching results.

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410: The Person Who Blows The Horn

Topics:

• Sam tells a creepy story about something that happened with one of his old devices the other night.

• Did anyone hear a train in the background?

• Joe & Sam talk about social events during the pandemic and how much more we appreciate seeing each other.

• Joe brings up live desktop with Addigy.

• Stay tuned to an upcoming episode where we welcome back the CEO of Addigy, Jason Dettbarn.

• Joe’s Tip: du -sh command to display disk usage statistics.

• The group talks about the large amount of spam calls they’ve been getting.

• Joe discovered that the spam callers have actually been using real people’s numbers. They wonder how the callers have been doing this.

• Joe has time on his hands to talk to spam callers.

• Sam discusses one of the weird issues he’s had with his replacement iPhone that he can’t really figure out. And Joe could be on to something with a SIM card issue.