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227: The Horse Has Left The Barn & Then You Burn The Barn Down!

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TOPICS:

IMG_0162.JPG

Joanna Stern - Day with Apple Watch 3
Apple Watch Series 3 Review: No iPhone, No Problem?
http://macs.ws/2x5y8UN

Prioritize WiFi Networks on Your iOS Device
https://pxlnv.com/blog/prioritize-wifi-ios/

Filemaker Tips
Configuring security for FileMaker Server 14 and earlier
https://help.filemaker.com/app/answers/detail/a_id/14169/

https://support.code42.com/CrashPlan/5/Troubleshooting/Stop_and_start_the_Code42_app_service

List of supported email clients for Sending Mail
http://help.filemaker.com/app/answers/detail/a_id/15667/~/list-of-supported-email-clients-for-sending-mail

224: Interview With Christopher Holmes of Rooted Consulting & HCS Technology Group

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TOPICS:

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Christopher Holmes of Rooted Consulting and HCS Technology Group
https://www.rootedconsulting.org/
Twitter: @josemocha
Instagram: @josemocha

Chris and Sam talk up Slack and using it internally

Sam going to set up a tent at a local festival as a new avenue to reach out to potential customers
http://www.seaport.org/

A discussion brews about keeping smaller clientele vs large entities that represent a large portion of your income

To sign or not to sign?  Sam contemplates whether signing a new client was the right fit

An opportunity arises where a PC consultancy wants to partner up

Chris talks about his company, Rooted Consulting and their help desk offering called Flex Desk

Hiring is forever on Sam’s mind…

Why is searching network volumes so difficult?

Easy Find vs Finder
http://www.devontechnologies.com/products/freeware.html

Chris brings up AFP going away in High Sierra https://developer.apple.com/library/content/documentation/FileManagement/Conceptual/APFS_Guide/FAQ/FAQ.html

Preventing updates by clients.  The ongoing battle

iOS screen sharing?  TeamViewer says it’s coming in iOS 11!

https://www.teamviewer.com/en/features/ios-screen-sharing/

223: It's not you, it's me!

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TOPICS:

Sam gets back from his European tour and gives us all the details

A potential crisis is averted at a large client while Sam is away

Sam puts out a call for an HP managed switch expert

HP Enterprise support is not a joyous experience for Sam

“Don’t we have people that can do this?” - Becoming a manager and keeping the tech

iCloud Photo Sharing goes “belly up” and Sam finds an interesting way to resolve it

Joe has his own iCloud Photo Library sync issue

An interesting situation for Sam when an AirPort Extreme will not allow outbound VPN connections

Sharing the detailed Unifi app with a client backfires on Sam

Joe has the age old problem of clients pinging him for freebies

Sam has trouble multitasking.  Joe has some answers.

Joe’s client emailed the wrong email address for PsiMac with surprising results

Taking it personal when your contact at a client leaves unexpectedly

uBlockorigin is a fascinating ad blocker - https://www.ublock.org

Joe forces Sam to reveal some recently unpleasant experiences with Windows

Sam goes through a tough negotiation pitching MSP to a legacy client

When your potential replacement seeks details about the client

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221: DMARC, Eero's & Toupee's

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Topics:

- Joe discusses the problem with automatically forwarding mail in the era of DMARC and walks through an explanation from Kerio:

- You have a hosted Kerio email account, with a domain of clientname.com

- You have a forwarding rule configured to forward all email addressed to name@clientname.com to clientaddress@gmail.com

- Gmail enforces a DMARC policy

- Gmail sees the forwarded email as if they were coming from the original sender, e.g.: Facebook, PayPal, etc. etc.

- But the emails are NOT coming from the mailservers of those senders (e.g. mail.facebook.com, mail.paypal.com – fake examples), they are actually coming from the Kerio mail server (mail.itekmail.com)

- This triggers a failure of compliance with DMARC, since the sending mail server doesn't match the sending address.

- Unfortunately there isn't much we can do about this, other than use the main account (name@clientname.com), setting it up on a mail client of your choice, to avoid this problem.

- Joe and Jerry discuss Eero, and Joe explains the challenge of configuring an alternate subnet:

- Eero ad automatically assigned 192.168.7.1 subnet

- AV guy had static IPs manually assigned to two IR controllers

- had to use Advanced settings to hangs subnet to 10.0.0.0 (10.0.1.0 not an option; annoying because that's a common Apple one so this must be a common issue)

- tried to adjust starting IP to 10.0.0.1, subnet to 255.255.0.0, and ending IP to 10.0.1.254; didn't work

- after updating, allowed me to select 10.0.0.0 range and change it to 10.0.1.0 range, which worked

218: Apple TV & Smith.ai - Virtual Receptionists

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TOPICS:

  • Jerry discusses his experience running IOS 11 Beta

  • Joe chats about his frustration with Apple TV screen saver and its inability to use iCloud Photo Library albums, e.g. Favorites etc. They show in the interface to select My Photos as the source, but there is no Set as Screensaver button as there is within Shared Albums. The only way to do this is to use a Shared Album? This seems to be a longstanding bug/limitation in tvOS.

  • A long discussion about virtual receptionist services and Jerry's first hand experience using Smith.ai for the last sixty days.

    "Smith is a superior call answering service for small businesses and individuals. Our virtual receptionists help you build better relationships with new and existing customers."

    Pricing begins at $50 per month - http://smith.ai/web/pricing/

    Start your new Smith account today, with a, FREE 30-day/10-call trial covering 9am-9pm EST.

    Mention MacWorks when you signup for your trial or Command-Control-Power

  • Finally! No more annoying robocalls and telemarketers.- Nomorobo