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426: Who Am I?

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Topics:

  • Jerry & Joe discuss client credibility.   

  • Jerry recently did work with a client who made changed without consulting him.

  • How do you build up credibility with your clients?

  • Jerry takes photos of projects he is proud of as a method to show his work to other clients.

  • What is the most effective way to communicate what you do with your clients?

  • Clients don’t always have the same image of you that you have of yourself.

  • Joe describes how he uses keywords on his site to appeal to potential customers.

  • Photos are worth a thousand words.

  • A good URL shortener that Jerry recommends is bitly.com.

  • There can be tremendous benefits when there is an inherent level of trust with the client.

  • Some clients want to know exactly what you do for the money they’re paying and some just completely trust you.

  • When there isn’t a level of trust between you and the client if can make things difficult.

425: The Appointments You Make Are Equal To The Appointments You Take

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Topics:

-Jerry shakes Sam’s tree to get the skinny on a fancy pants email signature he has from Wisestamp.
-As a part of his updated signature, Jerry includes features like a “pay now” link and social media buttons.
-One concern Sam has is including the Harmonizely link to book time.
-We continue part of a conversation from a “patron only” episode.
-What are the fees of waiting for payment vs a fee of a credit card transaction?
-Sam uses Moonclerk, integrated with Stripe for credit card payments.
-Harmonizely is now a full part of Sam’s workflow. He is now convincing Matt on his team to do the same.
-simplybook.me has acquired Harmonizely and has added to their already impressive features.
-Joe talks about a book called “The 4 Hour Work Week” by Tim Ferris.
-Sam talks about the mindset he needs in order to be able to take tech support calls.
-As part of being cautious with available time, Jerry explains methods used to curate his available time on Harminzely.

424: Ducktape and Popsicle Stick Solution

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Topics:

  • Jerry recently took the Addigy Certified Expert training

  • Text Sniper is an incredibly useful tool that is like OCR for your screen: https://www.textsniper.app.

  • Jerry uses it during a presentation to capture text for notes.

  • Addigy integrating Splashtop is a welcome addition to their feature set for remote support.

  • Joe tells a funny story about Outlook reminders in his latest peeves corner.

  • He prefers first party because he likes to know Apple’s solution first and know the ins and outs.

  • The group discusses Mail issues.

  • Western Digital MyCloud Drive isn’t our favorite choice for customers.

  • We have to choose the right equipment or software for our clients based on what is right for them but also what we can support well.

  • Sam shares a funny story about trying to talk to a tech person at Staples.

  • Should the group start a show where they go to local stores and ask tech questions?

  • Joe talks about the times before he was an Apple consultant and shares the story about how he found out about the Apple Consultants Network.

  • Is Sam Neo from the Matrix?

  • The crew talks about older, unreliable software like Retrospect

  • Jerry has an internet recovery issue with a local Mac mini acting as a content cache

422: 2015 Interview With Alsoft Makers Of Disk Warrior

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Topics:

For this week’s episode of Command Control Power, we have decided to run a little experiment. We are making this episode a patron only feature. You can find this episode if you are a supporter of Command Control Power on Patreon. You can also click on the Support link in the menu above. Sign up if you are not yet a supporter. If you are a supporter of the show, you can simply log in to Patreon and you will be able to enjoy this week’s episode which we promise is extra juicy. It has some interesting client issues and interactions and we think you will enjoy hearing it. Let us know your feedback if you do. In the meantime, enjoy a highlight from an older episode.

420: Floppy Emu

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https://www.dropbox.com/s/0edy8orrdqin6g3/MacSE_DataTransfer.mov?dl=0

https://www.dropbox.com/s/0edy8orrdqin6g3/MacSE_DataTransfer.mov?dl=0

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Topics:

-A family approaches Jerry about retrieving data from a Mac SE. The story has some depth to it outside of the technical. 
-Jerry gets an assist with the Emu, which behaves exactly like a real disk drive, requiring no special software or drivers: https://www.bigmessowires.com/floppy-emu/
-A tool available in Windows to view these files was http://a2ciderpress.com
-Another win was an online file converter called http://convertio.co
-Joe had some anecdotes about older Mac computers and accessories he had in high school. 
-WWJD (What Would Joe Do)?
-TextExpander was proving to be troublesome for Jerry and he was given an interesting workaround involving Mission Control. 
-Some other tools we like are Keyboard Maestro and Alfred
-Jerry puts Joe on the hot seat about taxes. Joe actually has a story to tell about dealing with the IRS. 
-Are chicken coops tax deductible?
-Pro Tip - fast.com for speed tests. 
-Joe recommends Proton Mail for secure email communication. Especially for data at rest. 
-mail-tester.com is recommended by Proton Mail to test security of your email messages. 

Thank you to our Patreon sponsors!

Thank you to our Patreon sponsors!