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500: Today's Show Was Brought To You By The Letter D

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Thank you to our VIP sponsors!

Topics:

-Sam took some time off to travel to Portugal.

-How do you handle reaching out to an employee when they are on vacation and need to be contacted?

-Sam was frustrated at what he considered a simple direction to an employee.

-Joe would like to be able to focus on one aspect of his job.

-Joe develops a “custom fact” in Addigy to deal with Time Machine issues.

-Jerry waltzes in and reigns on Joe’s backup parade.

-Backing up to Synology has been successful for Jerry.

-One of Sam’s client had her son help her with migrating to a new Mac. Needless to say, it went awry.

-Apparently, BackBlaze has a weekly maintenance occur Thursday at 2-4PM Pacific Time. During the middle of the work day!

-Going back to the full window in Apple Music when listening to music seems to elude Joe.

-Jerry doesn’t even use Apple Music anymore. He is a fan of Rhune.

-Enabling text message forwarding on your Mac is necessary to get SMS messages on your Mac.

-Still using macOS Server, Joe ran into a point update to 12.6.1 making shares disappear.

-We welcome back Amy McKnight as a sponsor of Command Control Power! We would like to wish her the best at her new position with VIM Coaching. https://www.vimcoaching.com/amy-mcknight

-Command Control Power is celebrating show 500!

497: We Are Toast

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Thank you to our VIP sponsors!


Topics:

-Happy New Year everyone!

-Jerry orders some new iPhones for the family and accidentally discovers an AT&T service called Right To You. Proof of delivery is required…

-A Wattbox in Joe’s office went haywire
-SoftRIAD has a bug with a driver in Monterey with RAID 5.

-RackSpace’s Hosted Exchange outage caused a lot of panic for some of our customers.

494: My Curmudgeon Ways

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Topics:

-There are some downsides to push clients to recommended upgrades & services. Their expectations are high and anything that goes wrong is on you.

-Should we put our efforts more into gaining new clients than encouraging clients to make changes?

-Some clients aren’t worth pushing additional services to.

-Sam continues his story of an incredibly frustrating employee that doesn’t reply and then blames HCS for a lack of support.

-As the group discusses Sam’s client’s security policies, Joe brings up the features and different approach of Kolide.

-Joe talks about Custom Checks from Kolide, which offer the ability to investigate specific security concerns on a computer.

-Joe touts Ross Matsuda, who offers up some great tools on his site https://www.sudoade.com. One of them being the ability to add admin privileges with logging.

-Sam has personal experience with using Kolide on his work computer and he shares what he found.