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416: Interview With Annie Chen VP Of Product At Splashtop Inc

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  • This week we are joined by Annie Chen, the VP of product management at Splashtop.

  • Splashtop is a Silicon Valley company founded in 2006 that started off as a browser based product.

  • Today they focus on remote access to your devices, working closely with GPU manufacturers to optimize and leverage hardware encoding to achieve high performance.

  • Jerry commends Splashtop on the feature parity and he talks about how Mac had seemed to always receive the short end of the stick with other remote access products.

  • Splashtop has three major offerings: Splashtop Business Access, Splashtop Remote Support - useful for MSPs looking to replace their RMM products, and Splashtop SOS for quick remote access.

  • It is easy to try out and adjust to Splashtop, which Jerry found really helpful.

  • Sam recently tried to use SOS with a customer and ran up against macOS security settings but was able to deal with it by blindly typing in admin credentials on a Mac

  • Annie explains how the Safe Reboot feature works, which will help you reboot a computer remotely without losing access.

  • Jerry likes how the screens that Splashtop SOS presents to the clients because it makes it easier for them to know what to do.

  • Joe has been really happy with the consumer side of Splashtop as well.

  • With Splashtop’s next version release, Mac Streamer will support native hardware encoding.

  • They have recently formalized their MSP support group and an advisory panel.

  • Splashtop is also working on having a specific build for M1 that they hope will be a universal binary and installed on Mac as a whole.

  • They have just launches a monthly subscription plan for Splashtop’s remote support product.

  • With Splashtop your subscription can grow as your business does.

  • The group is impressed with Splashtop’s feature set in general.

  • Jerry mentioned how Splashtop’s competitor would show advertisements even though you paid for the product.

  • Focusing on security and protection, Splashtop has set up a security advisory counsel as well.

  • Annie says the remote support and SOS products are really great for MSPs and service class teams.

  • Visit Splashtop.com to set up a free trial and see what all the fuss is about.